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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average time to resolve elevator outages (hours)
Fy11
5.2
Fy12
3.8
Fy13
5.8
Fy14
5.7
Fy15
6.5
Tgt15
10
Tgt16
10
Desired Direction
Down
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average outage per elevator per month
Fy11
1.08
Fy12
1.01
Fy13
0.97
Fy14
1
Fy15
0.99
Tgt15
1.01
Tgt16
1.01
Desired Direction
Down
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Elevator service uptime
Fy11
99.2%
Fy12
99.4%
Fy13
99.2%
Fy14
99.1%
Fy15
99.0%
Tgt15
97.0%
Tgt16
97.0%
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: FALSE
Agency
NYCHA
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Management cost per dwelling unit ($)
Fy11
$858
Fy12
$885
Fy13
$1,012
Fy14
$913
Fy15
$893
Tgt15
$875
Tgt16
$875
Desired Direction
Neutral
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 2c • Critical: FALSE
Agency
NYCHA
Mmr Goal
2c
Critical
FALSE
Performance Indicator
Crime Rate Year To Date
Fy11
5.4
Fy12
5.8
Fy13
6
Fy14
6
Fy15
5.6
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Residents approved for the Emergency Transfer Program
Fy11
859
Fy12
849
Fy13
937
Fy14
808
Fy15
815
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: TRUE
Agency
NYCHA
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Emergency Transfer Program disposition time (days)
Fy11
39.76
Fy12
44.18
Fy13
54.25
Fy14
45.91
Fy15
48.17
Tgt15
45
Tgt16
45
Desired Direction
Down
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average daily attendance in community centers ages 6-12
Fy11
2,800
Fy12
2,447
Fy13
1,980
Fy14
1,144
Fy15
609
Tgt15
2,447
Tgt16
2,447
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average daily attendance in community centers ages 13-19
Fy11
1,720
Fy12
1,618
Fy13
1,437
Fy14
646
Fy15
571
Tgt15
1,618
Tgt16
1,618
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: TRUE
Agency
NYCHA
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Initial social service tenant contacts conducted within five days of referral (%)
Fy11
76%
Fy12
76%
Fy13
64%
Fy14
68%
Fy15
80%
Tgt15
76%
Tgt16
76%
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Referrals to supportive social services rendered to senior residents
Fy11
95,299
Fy12
94,665
Fy13
96,548
Fy14
84,987
Fy15
70,824
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Community centers
Fy11
70
Fy12
70
Fy13
68
Fy14
24
Fy15
24
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Senior centers
Fy11
38
Fy12
38
Fy13
37
Fy14
33
Fy15
32
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 3a • Critical: FALSE
Agency
NYCHA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Utilization of senior centers (%) ages 60+
Fy11
156.00%
Fy12
157.00%
Fy13
133.50%
Fy14
143.00%
Fy15
145.00%
Tgt15
85.00%
Tgt16
85.00%
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 3b • Critical: TRUE
Agency
NYCHA
Mmr Goal
3b
Critical
TRUE
Performance Indicator
Resident job placements
Fy11
2,090
Fy12
1,593
Fy13
1,567
Fy14
874
Fy15
1,084
Tgt15
1,593
Tgt16
1,593
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 3b • Critical: FALSE
Agency
NYCHA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Job training programs - ratio of job placements to program graduates (current period)
Fy11
75%
Fy12
61%
Fy13
91%
Fy14
73%
Fy15
69%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 3b • Critical: FALSE
Agency
NYCHA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Youth placed in jobs through youth employment programs
Fy11
1,127
Fy12
1,188
Fy13
607
Fy14
918
Fy15
918
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
121,980
Fy12
134,069
Fy13
150,619
Fy14
154,339
Fy15
187,871
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
81.9%
Fy12
80.6%
Fy13
74.0%
Fy14
80.3%
Fy15
79.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
90.3%
Fy12
86.7%
Fy13
85.8%
Fy14
87.1%
Fy15
88.3%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
Fy11
20
Fy12
18
Fy13
16
Fy14
19
Fy15
15
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
79
Fy12
80
Fy13
83
Fy14
94
Fy15
93
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
70.0%
Fy12
70.0%
Fy13
65.0%
Fy14
68.0%
Fy15
72.0%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Number of agency customers surveyed for overall customer satisfaction
Fy11
27,674
Fy12
18,929
Fy13
21,354
Fy14
27,660
Fy15
33,843
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Customers rating service good or better (%) (As applicable)
Fy11
NA
Fy12
71.0%
Fy13
66.0%
Fy14
70.0%
Fy15
68.2%
Tgt15
71.0%
Tgt16
71.0%
Desired Direction
Up
5 Yr Trend
NA
NYCHA
Agency: NYCHA • Mmr Goal: 4a • Critical: FALSE
Agency
NYCHA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Number of emails sent to an agency (through NYC.gov or a publicized agency email address)
Fy11
15,457
Fy12
16,805
Fy13
15,244
Fy14
12,771
Fy15
13,614
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Crime related to domestic violence - Murder
Fy11
85
Fy12
75
Fy13
71
Fy14
56
Fy15
61
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Rape
Fy11
502
Fy12
535
Fy13
464
Fy14
471
Fy15
481
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Felonious assault
Fy11
5,870
Fy12
6,781
Fy13
7,420
Fy14
8,335
Fy15
7,771
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Murder
Fy11
0
Fy12
0
Fy13
0
Fy14
1
Fy15
0
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Rape
Fy11
6
Fy12
5
Fy13
4
Fy14
2
Fy15
6
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Robbery
Fy11
131
Fy12
148
Fy13
106
Fy14
94
Fy15
55
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Felonious assault
Fy11
269
Fy12
250
Fy13
200
Fy14
172
Fy15
176
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Burglary
Fy11
86
Fy12
81
Fy13
81
Fy14
53
Fy15
51
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Grand larceny
Fy11
307
Fy12
326
Fy13
305
Fy14
331
Fy15
325
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Grand larceny auto
Fy11
2
Fy12
2
Fy13
3
Fy14
1
Fy15
1
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
School safety - Other criminal categories
Fy11
3,089
Fy12
3,295
Fy13
2,626
Fy14
2,485
Fy15
2,286
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Other incidents
Fy11
5,119
Fy12
5,365
Fy13
4,350
Fy14
3,811
Fy15
3,975
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Gang motivated incidents
Fy11
303
Fy12
310
Fy13
264
Fy14
225
Fy15
328
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Gun arrests
Fy11
5,881
Fy12
5,835
Fy13
5,581
Fy14
4,776
Fy15
4,776
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Major felony crime arrests
Fy11
NA
Fy12
NA
Fy13
40,258
Fy14
42,444
Fy15
41,599
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Narcotics arrests
Fy11
106,840
Fy12
99,344
Fy13
81,737
Fy14
75,389
Fy15
61,007
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: FALSE
Agency
NYPD
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Juvenile arrests for major felonies
Fy11
3,767
Fy12
3,450
Fy13
3,016
Fy14
2,883
Fy15
2,671
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1b • Critical: FALSE
Agency
NYPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Counterterrorism training (hrs) - Uniformed members
Fy11
209,081
Fy12
336,552
Fy13
259,761
Fy14
206,781
Fy15
216,556
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1b • Critical: FALSE
Agency
NYPD
Mmr Goal
1b
Critical
FALSE
Performance Indicator
- Non-members
Fy11
80,527
Fy12
74,236
Fy13
66,186
Fy14
17,588
Fy15
26,152
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
End-to-end average response time to all crimes in progress (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
11:18
Fy14
10:55
Fy15
10:58
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
End-to-end average response time to critical crimes in progress (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
6:37
Fy14
7:08
Fy15
7:29
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
End-to-end average response time to serious crimes in progress (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
8:31
Fy14
8:55
Fy15
9:38
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
End-to-end average response time to non-critical crimes in progress (minutes:seconds)
Fy11
NA
Fy12
NA
Fy13
15:58
Fy14
15:03
Fy15
16:17
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Average response time to critical crimes in progress (dispatch and travel time only) (minutes)
Fy11
4.6
Fy12
4.6
Fy13
4.7
Fy14
4.9
Fy15
5
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
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