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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Average response time to serious crimes in progress (dispatch and travel time only) (minutes)
Fy11
6.2
Fy12
6.5
Fy13
6.5
Fy14
6.8
Fy15
7.2
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Average response time to non-critical crimes in progress (dispatch and travel time only) (minutes)
Fy11
12.9
Fy12
13.3
Fy13
13.2
Fy14
12
Fy15
13.2
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: FALSE
Agency
NYPD
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Crime in progress calls
Fy11
NA
Fy12
NA
Fy13
419,826
Fy14
326,835
Fy15
275,032
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 2a • Critical: FALSE
Agency
NYPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Driving while intoxicated (DWI) related fatalities
Fy11
10
Fy12
18
Fy13
40
Fy14
38
Fy15
31
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 2a • Critical: FALSE
Agency
NYPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
DWI arrests
Fy11
NA
Fy12
NA
Fy13
8,723
Fy14
10,123
Fy15
8,155
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 2a • Critical: FALSE
Agency
NYPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Total moving violation summonses (000)
Fy11
1,189
Fy12
1,015
Fy13
999
Fy14
1,052
Fy15
1,005
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 2a • Critical: FALSE
Agency
NYPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Summonses for hazardous violations
Fy11
843,171
Fy12
706,250
Fy13
684,012
Fy14
749,561
Fy15
832,975
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 2a • Critical: FALSE
Agency
NYPD
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Summonses for prohibited use of cellular phones
Fy11
197,746
Fy12
153,671
Fy13
148,276
Fy14
142,112
Fy15
125,787
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 3a • Critical: TRUE
Agency
NYPD
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Quality-of-life summonses
Fy11
538,024
Fy12
497,656
Fy13
458,397
Fy14
404,278
Fy15
331,832
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 3a • Critical: FALSE
Agency
NYPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Unreasonable noise summonses
Fy11
14,030
Fy12
14,302
Fy13
14,044
Fy14
12,991
Fy15
8,249
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 3a • Critical: FALSE
Agency
NYPD
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Graffiti arrests
Fy11
NA
Fy12
NA
Fy13
3,502
Fy14
3,167
Fy15
2,687
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 4a • Critical: TRUE
Agency
NYPD
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Courtesy, Professionalism and Respect (CPR) testing - Tests conducted
Fy11
8,379
Fy12
8,268
Fy13
8,414
Fy14
8,558
Fy15
8,489
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 4a • Critical: FALSE
Agency
NYPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Acceptable
Fy11
8,335
Fy12
8,232
Fy13
8,371
Fy14
8,508
Fy15
8,416
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 4a • Critical: FALSE
Agency
NYPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
- Below standard
Fy11
40
Fy12
31
Fy13
37
Fy14
42
Fy15
66
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 4a • Critical: FALSE
Agency
NYPD
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Total civilian complaints against members of the service
Fy11
6,259
Fy12
5,724
Fy13
5,455
Fy14
5,573
Fy15
4,165
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 5a • Critical: FALSE
Agency
NYPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Cases commenced against the City in state and federal court
Fy11
3,197
Fy12
3,628
Fy13
3,997
Fy14
3,701
Fy15
3,549
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 5a • Critical: FALSE
Agency
NYPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Payout ($000)
Fy11
$166,616
Fy12
$131,666
Fy13
$120,676
Fy14
$154,106
Fy15
$202,654
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 5a • Critical: FALSE
Agency
NYPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Collisions involving City vehicles (per 100,000 miles)
Fy11
NA
Fy12
NA
Fy13
5.3
Fy14
3.5
Fy15
3.2
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 5a • Critical: FALSE
Agency
NYPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Workplace injuries reported (uniform and civilian)
Fy11
NA
Fy12
NA
Fy13
8,420
Fy14
8,512
Fy15
7,564
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 5a • Critical: FALSE
Agency
NYPD
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
63%
Fy13
62%
Fy14
64%
Fy15
66%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
NYPD
Agency: NYPD • Mmr Goal: 6a • Critical: FALSE
Agency
NYPD
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
258,830
Fy12
258,018
Fy13
264,803
Fy14
263,035
Fy15
273,575
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 6a • Critical: FALSE
Agency
NYPD
Mmr Goal
6a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
86
Fy12
89
Fy13
86
Fy14
90
Fy15
88
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 6a • Critical: FALSE
Agency
NYPD
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
100%
Fy12
100%
Fy13
99%
Fy14
99%
Fy15
99%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: TRUE
Agency
NYPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average weekly scheduled hours
Fy11
46.6
Fy12
46.6
Fy13
46.6
Fy14
46.6
Fy15
46.6
Tgt15
46.6
Tgt16
50
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Libraries open seven days per week (%)
Fy11
4%
Fy12
4%
Fy13
4%
Fy14
4%
Fy15
4%
Tgt15
4%
Tgt16
8%
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: TRUE
Agency
NYPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Libraries open six days per week (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
100%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: TRUE
Agency
NYPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Circulation (000)
Fy11
27,908
Fy12
28,278
Fy13
25,949
Fy14
24,722
Fy15
23,296
Tgt15
25,000
Tgt16
23,300
Desired Direction
Up
5 Yr Trend
Down
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Reference queries (000)
Fy11
7,909
Fy12
8,844
Fy13
8,777
Fy14
8,446
Fy15
9,047
Tgt15
8,500
Tgt16
9,140
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Electronic visits to website (000)
Fy11
31,248
Fy12
32,307
Fy13
32,844
Fy14
32,722
Fy15
30,852
Tgt15
32,800
Tgt16
30,850
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Computers for public use
Fy11
3,704
Fy12
4,026
Fy13
4,026
Fy14
4,180
Fy15
4,530
Tgt15
4,180
Tgt16
4,530
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Computer sessions (000)
Fy11
3,037
Fy12
3,052
Fy13
3,093
Fy14
3,306
Fy15
3,287
Tgt15
3,350
Tgt16
3,290
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Wireless sessions
Fy11
1,380,500
Fy12
1,690,842
Fy13
2,792,196
Fy14
2,424,966
Fy15
1,644,366
Tgt15
2,450,000
Tgt16
1,644,400
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Program sessions
Fy11
43,270
Fy12
53,157
Fy13
59,030
Fy14
65,842
Fy15
77,823
Tgt15
66,000
Tgt16
80,200
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: TRUE
Agency
NYPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Program attendance
Fy11
864,669
Fy12
1,058,899
Fy13
1,120,064
Fy14
1,209,148
Fy15
1,443,213
Tgt15
1,214,000
Tgt16
1,486,500
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: TRUE
Agency
NYPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Library card holders (000)
Fy11
2,215
Fy12
1,985
Fy13
2,210
Fy14
2,302
Fy15
2,230
Tgt15
2,350
Tgt16
2,350
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Active library cards (000)
Fy11
508
Fy12
580
Fy13
967
Fy14
902
Fy15
1,320
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: FALSE
Agency
NYPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
New library card registrations
Fy11
252,022
Fy12
364,848
Fy13
355,034
Fy14
366,357
Fy15
483,103
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 1a • Critical: TRUE
Agency
NYPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Total library attendance (000)
Fy11
15,063
Fy12
14,836
Fy13
14,185
Fy14
13,971
Fy15
14,014
Tgt15
14,500
Tgt16
14,150
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: TRUE
Agency
NYPL
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average weekly scheduled hours
Fy11
46.8
Fy12
46.8
Fy13
46.8
Fy14
46.8
Fy15
46.8
Tgt15
46.8
Tgt16
51.3
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: FALSE
Agency
NYPL
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Libraries open seven days per week (%)
Fy11
25%
Fy12
25%
Fy13
25%
Fy14
25%
Fy15
25%
Tgt15
25%
Tgt16
25%
Desired Direction
Up
5 Yr Trend
Neutral
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: TRUE
Agency
NYPL
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Libraries open six days per week (%)
Fy11
75%
Fy12
75%
Fy13
75%
Fy14
75%
Fy15
100%
Tgt15
75%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: FALSE
Agency
NYPL
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Reference queries (000)
Fy11
375
Fy12
348
Fy13
406
Fy14
467
Fy15
506
Tgt15
467
Tgt16
510
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: TRUE
Agency
NYPL
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Program attendance
Fy11
101,533
Fy12
109,228
Fy13
87,990
Fy14
70,192
Fy15
92,206
Tgt15
72,000
Tgt16
95,000
Desired Direction
Up
5 Yr Trend
Down
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: TRUE
Agency
NYPL
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Total library attendance (000)
Fy11
2,475
Fy12
3,375
Fy13
3,451
Fy14
3,630
Fy15
3,679
Tgt15
3,650
Tgt16
3,720
Desired Direction
Up
5 Yr Trend
Up
NYPL
Agency: NYPL • Mmr Goal: 2a • Critical: FALSE
Agency
NYPL
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Program sessions
Fy11
1,639
Fy12
1,983
Fy13
1,741
Fy14
1,501
Fy15
1,953
Tgt15
1,550
Tgt16
2,010
Desired Direction
Up
5 Yr Trend
Neutral
OATH
Agency: OATH • Mmr Goal: 1a • Critical: TRUE
Agency
OATH
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average time for the OATH Tribunal to issue decisions after records closed (business days)
Fy11
12.8
Fy12
13.4
Fy13
13.9
Fy14
15.2
Fy15
7.5
Tgt15
25
Tgt16
25
Desired Direction
Down
5 Yr Trend
Down
OATH
Agency: OATH • Mmr Goal: 1a • Critical: FALSE
Agency
OATH
Mmr Goal
1a
Critical
FALSE
Performance Indicator
OATH Tribunal cases with decisions issued within 45 business days (%)
Fy11
96%
Fy12
98%
Fy13
98%
Fy14
94%
Fy15
93%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
OATH
Agency: OATH • Mmr Goal: 1a • Critical: FALSE
Agency
OATH
Mmr Goal
1a
Critical
FALSE
Performance Indicator
OATH Tribunal facts and conclusions adopted by agencies (%)
Fy11
99%
Fy12
98%
Fy13
99%
Fy14
98%
Fy15
99%
Tgt15
96%
Tgt16
96%
Desired Direction
Up
5 Yr Trend
Neutral
OATH
Agency: OATH • Mmr Goal: 1a • Critical: TRUE
Agency
OATH
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average adjournment time at the OATH Tribunal (business days)
Fy11
14.6
Fy12
14.8
Fy13
16.6
Fy14
15.7
Fy15
16.9
Tgt15
20
Tgt16
20
Desired Direction
Down
5 Yr Trend
Up
OATH
Agency: OATH • Mmr Goal: 1a • Critical: FALSE
Agency
OATH
Mmr Goal
1a
Critical
FALSE
Performance Indicator
OATH Tribunal settlement rate (%)
Fy11
51%
Fy12
59%
Fy13
59%
Fy14
55%
Fy15
57%
Tgt15
55%
Tgt16
55%
Desired Direction
Neutral
5 Yr Trend
Neutral
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