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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
BIC
Agency: BIC • Mmr Goal: 1b • Critical: TRUE
Agency
BIC
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Waste hauling applications pending
Fy11
363
Fy12
419
Fy13
331
Fy14
523
Fy15
762
Tgt15
300
Tgt16
300
Desired Direction
Down
5 Yr Trend
Up
BIC
Agency: BIC • Mmr Goal: 1b • Critical: FALSE
Agency
BIC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Waste hauling applications approved
Fy11
955
Fy12
850
Fy13
1,106
Fy14
770
Fy15
737
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 1b • Critical: FALSE
Agency
BIC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Waste hauling applications approved - New
Fy11
295
Fy12
194
Fy13
209
Fy14
128
Fy15
166
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 1b • Critical: FALSE
Agency
BIC
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Waste hauling applications approved - Renewal
Fy11
660
Fy12
656
Fy13
897
Fy14
642
Fy15
571
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 2a • Critical: FALSE
Agency
BIC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Violations issued at public wholesale markets
Fy11
345
Fy12
323
Fy13
134
Fy14
79
Fy15
45
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 2a • Critical: FALSE
Agency
BIC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
93.8%
Fy13
88.5%
Fy14
94.0%
Fy15
99.4%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
BIC
Agency: BIC • Mmr Goal: 2a • Critical: TRUE
Agency
BIC
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Public wholesale market applications denied (%)
Fy11
1.9%
Fy12
2.2%
Fy13
3.0%
Fy14
3.2%
Fy15
2.5%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
BIC
Agency: BIC • Mmr Goal: 2b • Critical: TRUE
Agency
BIC
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Average time to approve public wholesale market applications (days)
Fy11
221
Fy12
221
Fy13
151
Fy14
152
Fy15
382
Tgt15
200
Tgt16
200
Desired Direction
Down
5 Yr Trend
Up
BIC
Agency: BIC • Mmr Goal: 2b • Critical: FALSE
Agency
BIC
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Average age of pending public wholesale market applications (days)
Fy11
267
Fy12
243
Fy13
246
Fy14
256
Fy15
324
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
BIC
Agency: BIC • Mmr Goal: 2b • Critical: FALSE
Agency
BIC
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Public wholesale market applications approved
Fy11
80
Fy12
50
Fy13
85
Fy14
68
Fy15
49
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 3a • Critical: FALSE
Agency
BIC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
BIC
Agency: BIC • Mmr Goal: 3a • Critical: FALSE
Agency
BIC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
BIC
Agency: BIC • Mmr Goal: 3a • Critical: FALSE
Agency
BIC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
27
Fy12
218
Fy13
109
Fy14
56
Fy15
26
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 3a • Critical: FALSE
Agency
BIC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
Fy11
4
Fy12
2:5
Fy13
3
Fy14
2
Fy15
3:7
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
BIC
Agency: BIC • Mmr Goal: 3a • Critical: FALSE
Agency
BIC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
98
Fy12
98
Fy13
95
Fy14
93
Fy15
93
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voter turnout - general election (000)
Fy11
NA
Fy12
NA
Fy13
2,467
Fy14
1,102
Fy15
1,042
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voter Registration forms processed
Fy11
NA
Fy12
131,071
Fy13
345,834
Fy14
254,404
Fy15
145,809
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Registered voters (000)
Fy11
NA
Fy12
NA
Fy13
4,640
Fy14
4,275
Fy15
4,160
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Eligible voters registered (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Poll worker attendance on Election Day (%)
Fy11
NA
Fy12
NA
Fy13
95.6%
Fy14
87.5%
Fy15
84.8%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voter complaints regarding poll workers
Fy11
NA
Fy12
NA
Fy13
434
Fy14
422
Fy15
446
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voter complaints regarding poll workers - service
Fy11
NA
Fy12
NA
Fy13
146
Fy14
253
Fy15
213
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voter complaints regarding poll workers - procedure
Fy11
NA
Fy12
NA
Fy13
288
Fy14
169
Fy15
233
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voting equipment replacement rate - ballot scanners (%)
Fy11
NA
Fy12
NA
Fy13
3.20%
Fy14
0.40%
Fy15
0.40%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Voting equipment replacement rate - ballot marking devices (%)
Fy11
NA
Fy12
NA
Fy13
5.60%
Fy14
0.90%
Fy15
2.30%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Election results reporting timeliness (hours)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Precision of unofficial election results (%)
Fy11
NA
Fy12
NA
Fy13
1.0%
Fy14
1.8%
Fy15
2.1%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interpreters deployed on election day
Fy11
NA
Fy12
NA
Fy13
1,917
Fy14
1,908
Fy15
2,051
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interpreters deployed on election day - Bronx
Fy11
NA
Fy12
NA
Fy13
156
Fy14
138
Fy15
148
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interpreters deployed on election day - Brooklyn
Fy11
NA
Fy12
NA
Fy13
511
Fy14
530
Fy15
539
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interpreters deployed on election day - Queens
Fy11
NA
Fy12
NA
Fy13
836
Fy14
832
Fy15
924
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interpreters deployed on election day - Manhattan
Fy11
NA
Fy12
NA
Fy13
374
Fy14
366
Fy15
394
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BOE
Agency: BOE • Mmr Goal: 1a • Critical: FALSE
Agency
BOE
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Interpreters deployed on election day - Staten Island
Fy11
NA
Fy12
NA
Fy13
40
Fy14
42
Fy15
46
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BPL
Agency: BPL • Mmr Goal: 1a • Critical: TRUE
Agency
BPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average weekly scheduled hours
Fy11
35.5
Fy12
43.5
Fy13
43.5
Fy14
42
Fy15
45
Tgt15
45.3
Tgt16
45.3
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Libraries open seven days/week (%)
Fy11
10%
Fy12
3%
Fy13
3%
Fy14
3%
Fy15
3%
Tgt15
3%
Tgt16
3%
Desired Direction
Up
5 Yr Trend
Down
BPL
Agency: BPL • Mmr Goal: 1a • Critical: TRUE
Agency
BPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Libraries open six days/week (%)
Fy11
28%
Fy12
52%
Fy13
47%
Fy14
38%
Fy15
65%
Tgt15
67%
Tgt16
67%
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: TRUE
Agency
BPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Circulation (000)
Fy11
20,280
Fy12
19,579
Fy13
17,461
Fy14
15,731
Fy15
15,205
Tgt15
16,000
Tgt16
16,000
Desired Direction
Up
5 Yr Trend
Down
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Reference queries (000)
Fy11
3,401
Fy12
3,190
Fy13
3,525
Fy14
4,053
Fy15
4,406
Tgt15
4,459
Tgt16
4,459
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Electronic visits to website (000)
Fy11
5,807
Fy12
6,123
Fy13
11,098
Fy14
10,748
Fy15
11,391
Tgt15
11,000
Tgt16
11,000
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Computers for public use
Fy11
1,305
Fy12
1,353
Fy13
1,413
Fy14
1,436
Fy15
1,436
Tgt15
1,488
Tgt16
1,488
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Computer sessions (000)
Fy11
2,185
Fy12
2,288
Fy13
2,270
Fy14
2,152
Fy15
2,188
Tgt15
2,100
Tgt16
2,100
Desired Direction
Up
5 Yr Trend
Neutral
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Wireless sessions
Fy11
109,481
Fy12
149,304
Fy13
297,661
Fy14
412,437
Fy15
424,463
Tgt15
453,700
Tgt16
462,750
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Program sessions
Fy11
43,233
Fy12
43,375
Fy13
38,247
Fy14
41,094
Fy15
46,289
Tgt15
43,116
Tgt16
45,272
Desired Direction
Up
5 Yr Trend
Neutral
BPL
Agency: BPL • Mmr Goal: 1a • Critical: TRUE
Agency
BPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Program attendance
Fy11
848,613
Fy12
833,168
Fy13
664,449
Fy14
782,805
Fy15
915,371
Tgt15
821,000
Tgt16
862,100
Desired Direction
Up
5 Yr Trend
Neutral
BPL
Agency: BPL • Mmr Goal: 1a • Critical: TRUE
Agency
BPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Library card holders (000)
Fy11
741
Fy12
915
Fy13
1,062
Fy14
1,243
Fy15
1,362
Tgt15
1,368
Tgt16
1,436
Desired Direction
Up
5 Yr Trend
Up
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Active library cards (000)
Fy11
741
Fy12
684
Fy13
681
Fy14
761
Fy15
696
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
BPL
Agency: BPL • Mmr Goal: 1a • Critical: FALSE
Agency
BPL
Mmr Goal
1a
Critical
FALSE
Performance Indicator
New library card registrations
Fy11
NA
Fy12
137,670
Fy13
167,467
Fy14
205,089
Fy15
192,156
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
BPL
Agency: BPL • Mmr Goal: 1a • Critical: TRUE
Agency
BPL
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Total library attendance (000)
Fy11
12,341
Fy12
12,024
Fy13
10,067
Fy14
8,432
Fy15
8,699
Tgt15
8,850
Tgt16
9,296
Desired Direction
Up
5 Yr Trend
Down
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cases successfully mediated
Fy11
5
Fy12
11
Fy13
5
Fy14
21
Fy15
0
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Pre-complaint resolutions
Fy11
182
Fy12
190
Fy13
163
Fy14
189
Fy15
165
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
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