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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
TLC
Agency: TLC • Mmr Goal: 1c • Critical: FALSE
Agency
TLC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
FHV patrol summonses issued
Fy11
27,726
Fy12
41,254
Fy13
32,633
Fy14
41,939
Fy15
49,531
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1c • Critical: TRUE
Agency
TLC
Mmr Goal
1c
Critical
TRUE
Performance Indicator
- Summonses issued for illegal street hails and unlicensed activity
Fy11
NA
Fy12
20,547
Fy13
17,258
Fy14
19,031
Fy15
16,969
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
TLC
Agency: TLC • Mmr Goal: 1c • Critical: FALSE
Agency
TLC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Administrative summonses issued to FHVs
Fy11
3,721
Fy12
3,945
Fy13
5,861
Fy14
6,403
Fy15
14,328
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1c • Critical: FALSE
Agency
TLC
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Taxi and Limousine Tribunal at the Office of Administrative Trials and Hearings (%)
Fy11
NA
Fy12
NA
Fy13
83.0%
Fy14
85.4%
Fy15
91.5%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
TLC
Agency: TLC • Mmr Goal: 1d • Critical: TRUE
Agency
TLC
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Average wait time at Long Island City licensing facility (hours: minutes)
Fy11
0:18
Fy12
0:23
Fy13
0:14
Fy14
0:28
Fy15
0:16
Tgt15
0:25
Tgt16
0:25
Desired Direction
Down
5 Yr Trend
Neutral
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Medallion drivers' licenses issued
Fy11
26,949
Fy12
27,816
Fy13
28,057
Fy14
29,569
Fy15
29,794
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
For-hire vehicle drivers' licenses issued
Fy11
33,010
Fy12
33,374
Fy13
34,229
Fy14
40,388
Fy15
61,691
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Average days to receive a medallion driver's license from initial application (calendar days)
Fy11
55.2
Fy12
50.9
Fy13
49.6
Fy14
62.3
Fy15
67
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
- Average days to issue medallion license after all requirements are met
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Average days to receive a FHV driver's license from initial application (calendar days)
Fy11
16.5
Fy12
21.5
Fy13
19.9
Fy14
61.7
Fy15
43.6
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
- Average days to issue FHV license after all requirements are met
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
NA
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
TLC
Agency: TLC • Mmr Goal: 1d • Critical: TRUE
Agency
TLC
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Average time to conduct a safety and emissions inspection of a medallion taxi (hours:minutes)
Fy11
1:11
Fy12
1:18
Fy13
0:55
Fy14
0:53
Fy15
0:50
Tgt15
1:00
Tgt16
1:00
Desired Direction
Down
5 Yr Trend
Down
TLC
Agency: TLC • Mmr Goal: 1d • Critical: TRUE
Agency
TLC
Mmr Goal
1d
Critical
TRUE
Performance Indicator
Average time to conduct a safety and emissions inspection of a FHV (hours:minutes)
Fy11
0:57
Fy12
1:22
Fy13
0:56
Fy14
1:00
Fy15
0:57
Tgt15
1:00
Tgt16
1:00
Desired Direction
Down
5 Yr Trend
Down
TLC
Agency: TLC • Mmr Goal: 1d • Critical: FALSE
Agency
TLC
Mmr Goal
1d
Critical
FALSE
Performance Indicator
Average time to conduct a safety and emissions inspection of a Boro Taxi (hours:minutes)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
0:57
Fy15
0:55
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
TLC
Agency: TLC • Mmr Goal: 1e • Critical: TRUE
Agency
TLC
Mmr Goal
1e
Critical
TRUE
Performance Indicator
Average time to close a consumer complaint (calendar days): Medallion
Fy11
44
Fy12
38
Fy13
47
Fy14
52
Fy15
43.8
Tgt15
55
Tgt16
50
Desired Direction
Down
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 1e • Critical: FALSE
Agency
TLC
Mmr Goal
1e
Critical
FALSE
Performance Indicator
Medallion driver complaints received
Fy11
20,686
Fy12
19,161
Fy13
18,109
Fy14
17,409
Fy15
15,967
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
TLC
Agency: TLC • Mmr Goal: 1e • Critical: TRUE
Agency
TLC
Mmr Goal
1e
Critical
TRUE
Performance Indicator
Average time to close a consumer complaint (calendar days): FHV
Fy11
44.3
Fy12
54.4
Fy13
56.1
Fy14
55
Fy15
46.3
Tgt15
55
Tgt16
50
Desired Direction
Down
5 Yr Trend
Neutral
TLC
Agency: TLC • Mmr Goal: 1e • Critical: FALSE
Agency
TLC
Mmr Goal
1e
Critical
FALSE
Performance Indicator
FHV driver complaints received
Fy11
2,562
Fy12
2,761
Fy13
3,002
Fy14
2,666
Fy15
3,290
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 2a • Critical: FALSE
Agency
TLC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Medallion vehicles
Fy11
13,237
Fy12
13,237
Fy13
13,237
Fy14
13,566
Fy15
13,563
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
TLC
Agency: TLC • Mmr Goal: 2a • Critical: FALSE
Agency
TLC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
For-hire vehicles (includes Boro Taxis)
Fy11
38,567
Fy12
41,044
Fy13
43,668
Fy14
51,145
Fy15
65,016
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 2a • Critical: FALSE
Agency
TLC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Boro Taxis
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
5,048
Fy15
7,077
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
TLC
Agency: TLC • Mmr Goal: 3a • Critical: FALSE
Agency
TLC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
42%
Fy12
78%
Fy13
75%
Fy14
93%
Fy15
99%
Tgt15
60%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 3a • Critical: FALSE
Agency
TLC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
94%
Fy12
97%
Fy13
94%
Fy14
92%
Fy15
99%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
TLC
Agency: TLC • Mmr Goal: 3a • Critical: FALSE
Agency
TLC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
19%
Fy12
12%
Fy13
18%
Fy14
43%
Fy15
58%
Tgt15
15%
Tgt16
15%
Desired Direction
Up
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 3a • Critical: FALSE
Agency
TLC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
5,260
Fy12
6,163
Fy13
7,990
Fy14
5,721
Fy15
5,336
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
TLC
Agency: TLC • Mmr Goal: 3a • Critical: FALSE
Agency
TLC
Mmr Goal
3a
Critical
FALSE
Performance Indicator
CORE customer experience rating (1-100)
Fy11
81
Fy12
80
Fy13
84
Fy14
87
Fy15
88
Tgt15
80
Tgt16
80
Desired Direction
Up
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 3b • Critical: FALSE
Agency
TLC
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - For-hire Vehicle Complaint (14 days)
Fy11
99%
Fy12
90%
Fy13
88%
Fy14
96%
Fy15
61%
Tgt15
90%
Tgt16
90%
Desired Direction
Neutral
5 Yr Trend
Down
TLC
Agency: TLC • Mmr Goal: 3b • Critical: FALSE
Agency
TLC
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Miscellaneous Comments (14 days)
Fy11
28%
Fy12
63%
Fy13
67%
Fy14
84%
Fy15
98%
Tgt15
60%
Tgt16
60%
Desired Direction
Neutral
5 Yr Trend
Up
TLC
Agency: TLC • Mmr Goal: 3b • Critical: FALSE
Agency
TLC
Mmr Goal
3b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Request for Information (14 days)
Fy11
24%
Fy12
76%
Fy13
72%
Fy14
90%
Fy15
98%
Tgt15
60%
Tgt16
60%
Desired Direction
Neutral
5 Yr Trend
Up
DOHMH
Agency: DOHMH • Mmr Goal: 3a • Critical: TRUE
Agency
DOHMH
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Child care inspections that do not require a compliance inspection (%)
Fy11
72.0%
Fy12
70.0%
Fy13
63.0%
Fy14
67.0%
Fy15
66.0%
Tgt15
Up
Tgt16
Up
Desired Direction
Up
5 Yr Trend
Neutral
DOHMH
Agency: DOHMH • Mmr Goal: 3c • Critical: TRUE
Agency
DOHMH
Mmr Goal
3c
Critical
TRUE
Performance Indicator
Compliance inspections found to be rat free (%)
Fy11
47.1%
Fy12
51.0%
Fy13
52.6%
Fy14
50.9%
Fy15
47.0%
Tgt15
Up
Tgt16
Up
Desired Direction
Up
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: TRUE
Agency
NYPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Major felony crime
Fy11
105,496
Fy12
109,299
Fy13
110,099
Fy14
110,023
Fy15
103,872
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Neutral
DPR
Agency: DPR • Mmr Goal: 2c • Critical: TRUE
Agency
DPR
Mmr Goal
2c
Critical
TRUE
Performance Indicator
MillionTreesNYC - Trees planted - Parks
Fy11
99,244
Fy12
78,748
Fy13
83,038
Fy14
96,196
Fy15
63,698
Tgt15
70,000
Tgt16
Up
Desired Direction
Up
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: TRUE
Agency
NYPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Grand larceny
Fy11
38,193
Fy12
40,642
Fy13
43,622
Fy14
45,238
Fy15
43,112
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 2a • Critical: TRUE
Agency
DHS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Families with children entering the DHS shelter services system
Fy11
12,444
Fy12
10,878
Fy13
12,306
Fy14
11,848
Fy15
12,671
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 1c • Critical: TRUE
Agency
NYPD
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Average response time to all crimes in progress (dispatch and travel time only) (minutes)
Fy11
8.4
Fy12
9.1
Fy13
9
Fy14
8.5
Fy15
8.5
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 2a • Critical: TRUE
Agency
NYPD
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Traffic fatalities (motorist/passengers)
Fy11
78
Fy12
115
Fy13
93
Fy14
113
Fy15
90
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Neutral
NYCHA
Agency: NYCHA • Mmr Goal: 2b • Critical: TRUE
Agency
NYCHA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Elevator related fatalities
Fy11
0
Fy12
0
Fy13
0
Fy14
0
Fy15
1
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: TRUE
Agency
NYPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Felonious assault
Fy11
17,743
Fy12
18,762
Fy13
19,616
Fy14
20,517
Fy15
19,544
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Up
DOHMH
Agency: DOHMH • Mmr Goal: 1b • Critical: TRUE
Agency
DOHMH
Mmr Goal
1b
Critical
TRUE
Performance Indicator
New tuberculosis cases (CY)
Fy11
711
Fy12
689
Fy13
651
Fy14
656
Fy15
585
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Down
DoITT
Agency: DoITT • Mmr Goal: 1c • Critical: TRUE
Agency
DoITT
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Projects completed on time (%)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
75%
Tgt15
Up
Tgt16
Up
Desired Direction
Up
5 Yr Trend
NA
DPR
Agency: DPR • Mmr Goal: 1b • Critical: TRUE
Agency
DPR
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Major felonies in 30 largest parks (excludes Central Park) - Crimes against persons
Fy11
113
Fy12
93
Fy13
127
Fy14
126
Fy15
81
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Down
EDC
Agency: EDC • Mmr Goal: 3b • Critical: TRUE
Agency
EDC
Mmr Goal
3b
Critical
TRUE
Performance Indicator
- Projected net City tax revenues generated in connection with closed contracts ($000,000)
Fy11
NA
Fy12
NA
Fy13
$173.6
Fy14
$250.9
Fy15
$515.6
Tgt15
Up
Tgt16
Up
Desired Direction
Up
5 Yr Trend
NA
FDNY
Agency: FDNY • Mmr Goal: 1a • Critical: TRUE
Agency
FDNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Non-structural fires
Fy11
17,462
Fy12
14,580
Fy13
14,145
Fy14
16,867
Fy15
17,022
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 1a • Critical: TRUE
Agency
DCA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Mediated complaints resolved to the satisfaction of the business and consumer (%)
Fy11
NA
Fy12
NA
Fy13
62%
Fy14
62%
Fy15
62%
Tgt15
Up
Tgt16
62%
Desired Direction
Up
5 Yr Trend
NA
DOE
Agency: DOE • Mmr Goal: 5a • Critical: TRUE
Agency
DOE
Mmr Goal
5a
Critical
TRUE
Performance Indicator
- Other criminal categories
Fy11
3,089
Fy12
3,295
Fy13
2,626
Fy14
2,485
Fy15
2,286
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Down
FDNY
Agency: FDNY • Mmr Goal: 1c • Critical: TRUE
Agency
FDNY
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Serious fires per 1,000 structural fires
Fy11
105
Fy12
106
Fy13
103
Fy14
97
Fy15
93
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 1a • Critical: TRUE
Agency
NYPD
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Grand larceny auto
Fy11
9,647
Fy12
8,870
Fy13
7,615
Fy14
7,536
Fy15
7,548
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Down
HHC
Agency: HHC • Mmr Goal: 1b • Critical: TRUE
Agency
HHC
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Uninsured patients served (annual)
Fy11
477,957
Fy12
478,731
Fy13
475,627
Fy14
469,239
Fy15
410,791
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
Down
DHS
Agency: DHS • Mmr Goal: 2a • Critical: TRUE
Agency
DHS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Single adults entering the DHS shelter services system
Fy11
NA
Fy12
17,872
Fy13
16,448
Fy14
17,547
Fy15
18,091
Tgt15
Down
Tgt16
Down
Desired Direction
Down
5 Yr Trend
NA
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