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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: TRUE
Agency
CCHR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Cases filed
Fy11
444
Fy12
335
Fy13
522
Fy14
497
Fy15
697
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: TRUE
Agency
CCHR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Cases closed
Fy11
462
Fy12
440
Fy13
480
Fy14
602
Fy15
608
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cases closed (%) - no probable cause determination
Fy11
44%
Fy12
45%
Fy13
43%
Fy14
45%
Fy15
43%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: TRUE
Agency
CCHR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Cases closed (%) - probable cause determination
Fy11
13%
Fy12
5%
Fy13
12%
Fy14
8%
Fy15
15%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Cases closed (%) - administrative cause
Fy11
25%
Fy12
24%
Fy13
25%
Fy14
21%
Fy15
20%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: TRUE
Agency
CCHR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
- Cases closed (%) - settlement
Fy11
18%
Fy12
26%
Fy13
20%
Fy14
26%
Fy15
22%
Tgt15
23%
Tgt16
23%
Desired Direction
Up
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cases referred to the Office of Administrative Trials and Hearings
Fy11
59
Fy12
23
Fy13
59
Fy14
47
Fy15
89
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: TRUE
Agency
CCHR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average value of cash settlement for complainant ($)
Fy11
$11,846
Fy12
$15,173
Fy13
$14,273
Fy14
$15,250
Fy15
$10,755
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Modifications for accessibility for disabled
Fy11
187
Fy12
193
Fy13
156
Fy14
185
Fy15
155
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: TRUE
Agency
CCHR
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average age of complaint caseload (days)
Fy11
306
Fy12
335
Fy13
314
Fy14
297
Fy15
250
Tgt15
300
Tgt16
300
Desired Direction
Down
5 Yr Trend
Down
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Caseload
Fy11
524
Fy12
474
Fy13
583
Fy14
567
Fy15
667
Tgt15
474
Tgt16
474
Desired Direction
Neutral
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 1a • Critical: FALSE
Agency
CCHR
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cases pending by age - less than one year
Fy11
438
Fy12
358
Fy13
467
Fy14
496
Fy15
505
Tgt15
414
Tgt16
414
Desired Direction
Down
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 2a • Critical: FALSE
Agency
CCHR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Conferences, workshops and training sessions
Fy11
1,206
Fy12
1,217
Fy13
1,114
Fy14
1,288
Fy15
1,394
Tgt15
1,000
Tgt16
1,000
Desired Direction
Up
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 2a • Critical: FALSE
Agency
CCHR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Community-based technical assistance
Fy11
17,055
Fy12
17,297
Fy13
22,537
Fy14
53,426
Fy15
56,016
Tgt15
40,000
Tgt16
40,000
Desired Direction
Up
5 Yr Trend
Up
CCHR
Agency: CCHR • Mmr Goal: 2a • Critical: FALSE
Agency
CCHR
Mmr Goal
2a
Critical
FALSE
Performance Indicator
School-based training sessions conducted
Fy11
327
Fy12
401
Fy13
392
Fy14
272
Fy15
326
Tgt15
325
Tgt16
250
Desired Direction
Up
5 Yr Trend
Down
CCHR
Agency: CCHR • Mmr Goal: 3a • Critical: FALSE
Agency
CCHR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CCHR
Agency: CCHR • Mmr Goal: 3a • Critical: FALSE
Agency
CCHR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CCHR
Agency: CCHR • Mmr Goal: 3a • Critical: FALSE
Agency
CCHR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
1,235
Fy12
1,425
Fy13
1,515
Fy14
1,097
Fy15
1,126
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
CCHR
Agency: CCHR • Mmr Goal: 3a • Critical: FALSE
Agency
CCHR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Average wait time to speak with a customer service agent (minutes)
Fy11
10
Fy12
10
Fy13
10
Fy14
10
Fy15
10
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
CCHR
Agency: CCHR • Mmr Goal: 3a • Critical: FALSE
Agency
CCHR
Mmr Goal
3a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
84
Fy12
85
Fy13
94
Fy14
97
Fy15
98
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: FALSE
Agency
CCRB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total civilian complaints against uniformed members of the New York City Police Department
Fy11
6,259
Fy12
5,724
Fy13
5,455
Fy14
5,573
Fy15
4,165
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: FALSE
Agency
CCRB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Average age of open docket (days)
Fy11
NA
Fy12
NA
Fy13
147
Fy14
135
Fy15
106
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: TRUE
Agency
CCRB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average time to complete a full investigation (days)
Fy11
282
Fy12
293
Fy13
386
Fy14
324
Fy15
283
Tgt15
280
Tgt16
120
Desired Direction
Down
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: TRUE
Agency
CCRB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Full investigations as a percentage of total cases closed (%)
Fy11
30%
Fy12
31%
Fy13
32%
Fy14
32%
Fy15
39%
Tgt15
40%
Tgt16
40%
Desired Direction
Up
5 Yr Trend
Up
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: FALSE
Agency
CCRB
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Cases closed
Fy11
6,149
Fy12
5,637
Fy13
5,506
Fy14
5,810
Fy15
5,347
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: TRUE
Agency
CCRB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Closed allegations with findings on the merits (%)
Fy11
49%
Fy12
46%
Fy13
42%
Fy14
39%
Fy15
41%
Tgt15
55%
Tgt16
55%
Desired Direction
Up
5 Yr Trend
Down
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: TRUE
Agency
CCRB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Average time to complete a substantiated investigation (days)
Fy11
NA
Fy12
384
Fy13
438
Fy14
394
Fy15
329
Tgt15
300
Tgt16
140
Desired Direction
Down
5 Yr Trend
NA
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: TRUE
Agency
CCRB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Substantiated cases in which the statute of limitations expired (%)
Fy11
0%
Fy12
1%
Fy13
10%
Fy14
3%
Fy15
1%
Tgt15
0%
Tgt16
0%
Desired Direction
Down
5 Yr Trend
Up
CCRB
Agency: CCRB • Mmr Goal: 1a • Critical: TRUE
Agency
CCRB
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Officers disciplined (excluding pending and filed cases) (%)
Fy11
74%
Fy12
83%
Fy13
62%
Fy14
60%
Fy15
87%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 1b • Critical: FALSE
Agency
CCRB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Cases with mutual agreement to mediate
Fy11
417
Fy12
315
Fy13
244
Fy14
446
Fy15
394
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 1b • Critical: FALSE
Agency
CCRB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Officers who accepted mediation (%)
Fy11
NA
Fy12
NA
Fy13
79%
Fy14
83%
Fy15
84%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
CCRB
Agency: CCRB • Mmr Goal: 1b • Critical: FALSE
Agency
CCRB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Civilians who accepted mediation (%)
Fy11
NA
Fy12
NA
Fy13
57%
Fy14
51%
Fy15
48%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
CCRB
Agency: CCRB • Mmr Goal: 1b • Critical: FALSE
Agency
CCRB
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Cases successfully mediated
Fy11
147
Fy12
112
Fy13
61
Fy14
179
Fy15
183
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
CCRB
Agency: CCRB • Mmr Goal: 1b • Critical: TRUE
Agency
CCRB
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Average mediation case completion time (days)
Fy11
179
Fy12
181
Fy13
284
Fy14
225
Fy15
170
Tgt15
150
Tgt16
120
Desired Direction
Down
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 1b • Critical: TRUE
Agency
CCRB
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Mediation satisfaction rate (%)
Fy11
NA
Fy12
NA
Fy13
97%
Fy14
90%
Fy15
90%
Tgt15
94%
Tgt16
94%
Desired Direction
Up
5 Yr Trend
NA
CCRB
Agency: CCRB • Mmr Goal: 2a • Critical: FALSE
Agency
CCRB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
474
Fy12
843
Fy13
525
Fy14
613
Fy15
591
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 2a • Critical: FALSE
Agency
CCRB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
89%
Fy12
76%
Fy13
70%
Fy14
73%
Fy15
84%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 2a • Critical: FALSE
Agency
CCRB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
98%
Fy12
93%
Fy13
79%
Fy14
94%
Fy15
98%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CCRB
Agency: CCRB • Mmr Goal: 2a • Critical: FALSE
Agency
CCRB
Mmr Goal
2a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
81
Fy12
69
Fy13
81
Fy14
100
Fy15
98
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: TRUE
Agency
CUNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
CUNY courses offered partly or totally online (%)
Fy11
4.40%
Fy12
5.30%
Fy13
4.30%
Fy14
4.90%
Fy15
5.70%
Tgt15
5.00%
Tgt16
6.00%
Desired Direction
Up
5 Yr Trend
Up
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Instructional full-time equivalents (FTEs) taught by full-time faculty (%) - Senior Colleges
Fy11
46.40%
Fy12
44.60%
Fy13
42.30%
Fy14
41.80%
Fy15
43.90%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Instructional full-time equivalents (FTEs) taught by full-time faculty (%) - Community Colleges
Fy11
49.80%
Fy12
49.50%
Fy13
44.80%
Fy14
50.80%
Fy15
53.40%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Student/faculty ratio - Overall
Fy11
17:1
Fy12
17:1
Fy13
17:1
Fy14
17:0
Fy15
17:0
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Number of full-time faculty employed by CUNY community colleges
Fy11
1,790
Fy12
1,824
Fy13
1,891
Fy14
2,011
Fy15
2,092
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Students earning Grade C or better in Freshman Composition Courses (%)
Fy11
84.20%
Fy12
84.80%
Fy13
84.70%
Fy14
84.90%
Fy15
84.60%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Students earning Grade C or better in Math Gateway Courses (%)
Fy11
64.90%
Fy12
67.10%
Fy13
67.20%
Fy14
69.10%
Fy15
68.60%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: TRUE
Agency
CUNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
One-year (fall-to-fall) retention rate of full-time first-time freshmen enrolled in CUNY associate degree programs
Fy11
68.00%
Fy12
67.10%
Fy13
66.60%
Fy14
67.10%
Fy15
67.90%
Tgt15
67.00%
Tgt16
67.00%
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: TRUE
Agency
CUNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
One-year (fall-to-fall) retention rate of full-time first-time freshmen enrolled in CUNY baccalaureate degree programs
Fy11
85.90%
Fy12
86.30%
Fy13
86.50%
Fy14
86.60%
Fy15
87.30%
Tgt15
87.00%
Tgt16
88.00%
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: TRUE
Agency
CUNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Six-year systemwide graduation rate (%) - CUNY associate degree students
Fy11
28.40%
Fy12
29.40%
Fy13
30.10%
Fy14
31.70%
Fy15
30.50%
Tgt15
31.00%
Tgt16
31.00%
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: TRUE
Agency
CUNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Six-year systemwide graduation rate (%) - CUNY baccalaureate students
Fy11
48.40%
Fy12
49.80%
Fy13
51.00%
Fy14
52.60%
Fy15
52.70%
Tgt15
52.00%
Tgt16
52.00%
Desired Direction
Up
5 Yr Trend
Neutral
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