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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Students passing the National Council Licensure Examination for Registered Nurse (%)
Fy11
85.50%
Fy12
81.60%
Fy13
86.90%
Fy14
74.80%
Fy15
76.40%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: TRUE
Agency
CUNY
Mmr Goal
1a
Critical
TRUE
Performance Indicator
CUNY associate degree recipients who transfer to a CUNY baccalaureate program within one year (%)
Fy11
52.70%
Fy12
51.30%
Fy13
52.30%
Fy14
51.50%
Fy15
54.00%
Tgt15
53.00%
Tgt16
54.00%
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
CUNY associate degree recipients who continue their education or are working (%)
Fy11
90.70%
Fy12
90.90%
Fy13
92.40%
Fy14
92.20%
Fy15
93.20%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
High school students participating in college preparation program (College Now)
Fy11
27,122
Fy12
28,678
Fy13
28,530
Fy14
28,415
Fy15
30,025
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total headcount enrollment
Fy11
262,321
Fy12
272,178
Fy13
269,114
Fy14
269,897
Fy15
275,132
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total full-time equivalent enrollment (FTEs)
Fy11
196,051
Fy12
202,452
Fy13
200,036
Fy14
199,958
Fy15
203,996
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total headcount enrollment at CUNY community colleges
Fy11
91,264
Fy12
97,712
Fy13
96,500
Fy14
97,751
Fy15
99,958
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Enrollment of first-time freshmen in CUNY community colleges
Fy11
17,512
Fy12
19,362
Fy13
18,434
Fy14
17,742
Fy15
19,322
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Enrollment of first-time freshmen in CUNY community colleges who are recent graduates of NYC public high schools
Fy11
12,591
Fy12
13,457
Fy13
11,682
Fy14
10,493
Fy15
11,165
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Annual tuition at CUNY community colleges (full-time NYS resident)
Fy11
$3,300
Fy12
$3,900
Fy13
$4,200
Fy14
$4,500
Fy15
$4,800
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Annual tuition at CUNY senior colleges (full-time NYS resident)
Fy11
$4,830
Fy12
$5,430
Fy13
$5,730
Fy14
$6,030
Fy15
$6,330
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Expenditures per student (full-time equivalent) at CUNY community colleges
Fy11
$10,550
Fy12
$10,201
Fy13
$11,193
Fy14
$11,818
Fy15
$12,058
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
CUNY
Agency: CUNY • Mmr Goal: 1a • Critical: FALSE
Agency
CUNY
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Percentage of CUNY community college students receiving federal financial aid (Pell) (%)
Fy11
60.20%
Fy12
63.10%
Fy13
NA
Fy14
56.50%
Fy15
63.30%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 1a • Critical: FALSE
Agency
DCA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Total docketed complaints
Fy11
4,580
Fy12
4,610
Fy13
3,907
Fy14
3,853
Fy15
3,702
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 1a • Critical: FALSE
Agency
DCA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Resolved consumer complaints
Fy11
4,697
Fy12
4,622
Fy13
3,800
Fy14
3,873
Fy15
3,495
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 1a • Critical: FALSE
Agency
DCA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Complaints processed - Within 0-20 days (%)
Fy11
64%
Fy12
60%
Fy13
50%
Fy14
52%
Fy15
36%
Tgt15
40%
Tgt16
40%
Desired Direction
Up
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 1a • Critical: FALSE
Agency
DCA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Within 21-50 days (%)
Fy11
32%
Fy12
40%
Fy13
50%
Fy14
47%
Fy15
48%
Tgt15
50%
Tgt16
50%
Desired Direction
Down
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 1a • Critical: FALSE
Agency
DCA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
- Within 51-90 days (%)
Fy11
3%
Fy12
0%
Fy13
0%
Fy14
1%
Fy15
16%
Tgt15
5%
Tgt16
5%
Desired Direction
Down
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 1a • Critical: TRUE
Agency
DCA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Median complaint processing time (days)
Fy11
15
Fy12
17
Fy13
21
Fy14
20
Fy15
27
Tgt15
28
Tgt16
28
Desired Direction
Down
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 1a • Critical: FALSE
Agency
DCA
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Restitution awarded ($000)
Fy11
$5,424
Fy12
$5,486
Fy13
$7,223
Fy14
$3,588
Fy15
$6,189
Tgt15
$4,500
Tgt16
$4,500
Desired Direction
Neutral
5 Yr Trend
Neutral
DSNY
Agency: DSNY • Mmr Goal: 6b • Critical: FALSE
Agency
DSNY
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Dirty Conditions - Illegal Postering (7 days)
Fy11
95
Fy12
95
Fy13
71
Fy14
66
Fy15
79
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 1b • Critical: FALSE
Agency
DCA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total inspections
Fy11
87,610
Fy12
76,848
Fy13
74,029
Fy14
73,035
Fy15
65,506
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 1b • Critical: FALSE
Agency
DCA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Total violations issued
Fy11
NA
Fy12
24,835
Fy13
23,326
Fy14
19,888
Fy15
11,923
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 1b • Critical: TRUE
Agency
DCA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Licensing Law compliance rate (%)
Fy11
NA
Fy12
94%
Fy13
93%
Fy14
93%
Fy15
95%
Tgt15
90%
Tgt16
93%
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 1b • Critical: FALSE
Agency
DCA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Consumer Protection Law - refund and receipt compliance rate (%)
Fy11
NA
Fy12
80%
Fy13
80%
Fy14
81%
Fy15
91%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 1b • Critical: FALSE
Agency
DCA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Weights and Measures Law compliance rate - gasoline pumps (%)
Fy11
96%
Fy12
95%
Fy13
97%
Fy14
99%
Fy15
99%
Tgt15
98%
Tgt16
98%
Desired Direction
Up
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 1b • Critical: FALSE
Agency
DCA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Weights and Measures Law compliance rate - fuel trucks (%)
Fy11
70%
Fy12
73%
Fy13
80%
Fy14
78%
Fy15
70%
Tgt15
80%
Tgt16
72%
Desired Direction
Up
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 1b • Critical: TRUE
Agency
DCA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Inspected stores complying with tobacco regulations (%)
Fy11
90%
Fy12
91%
Fy13
91%
Fy14
92%
Fy15
92%
Tgt15
86%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 1c • Critical: TRUE
Agency
DCA
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Decisions issued in 30 days or less (%)
Fy11
96%
Fy12
99%
Fy13
94%
Fy14
95%
Fy15
89%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 1c • Critical: FALSE
Agency
DCA
Mmr Goal
1c
Critical
FALSE
Performance Indicator
Total settlements ($000)
Fy11
$7,336
Fy12
$8,707
Fy13
$9,270
Fy14
$9,395
Fy15
$7,542
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 1c • Critical: TRUE
Agency
DCA
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Number of fines collected within 45 days of assessment (%)
Fy11
84%
Fy12
82%
Fy13
84%
Fy14
81%
Fy15
82%
Tgt15
80%
Tgt16
80%
Desired Direction
Up
5 Yr Trend
Neutral
DCA
Agency: DCA • Mmr Goal: 2a • Critical: TRUE
Agency
DCA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Basic license application - Average processing time (days)
Fy11
3
Fy12
5
Fy13
2
Fy14
3
Fy15
2
Tgt15
5
Tgt16
4
Desired Direction
Down
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 2a • Critical: FALSE
Agency
DCA
Mmr Goal
2a
Critical
FALSE
Performance Indicator
License applications received online (%)
Fy11
23%
Fy12
23%
Fy13
27%
Fy14
19%
Fy15
20%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 2a • Critical: TRUE
Agency
DCA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Licensing Center wait time (minutes)
Fy11
11
Fy12
13
Fy13
11
Fy14
16
Fy15
13
Tgt15
15
Tgt16
15
Desired Direction
Down
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 2b • Critical: FALSE
Agency
DCA
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Businesses educated through direct outreach
Fy11
NA
Fy12
NA
Fy13
11,217
Fy14
34,865
Fy15
22,659
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 3a • Critical: FALSE
Agency
DCA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Financial Empowerment Center clients - Percent achieving measurable success (%)
Fy11
NA
Fy12
NA
Fy13
37.00%
Fy14
39.00%
Fy15
45.00%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 3a • Critical: FALSE
Agency
DCA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Total debt reduced ($000) (cumulative)
Fy11
NA
Fy12
$7,049
Fy13
$14,497
Fy14
$23,893
Fy15
$33,088
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 3a • Critical: FALSE
Agency
DCA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
- Total savings accumulated ($) (cumulative)
Fy11
NA
Fy12
$870,297
Fy13
$1,995,846
Fy14
$2,987,936
Fy15
$3,596,836
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 3a • Critical: FALSE
Agency
DCA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Tax returns filed through citywide Tax Credit Campaign
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
96,611
Fy15
153,365
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DCA
Agency: DCA • Mmr Goal: 4a • Critical: FALSE
Agency
DCA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
12
Fy12
14
Fy13
12
Fy14
16
Fy15
13
Tgt15
17
Tgt16
17
Desired Direction
Down
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 4a • Critical: FALSE
Agency
DCA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
1,697
Fy12
2,022
Fy13
1,611
Fy14
2,536
Fy15
3,377
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 4a • Critical: FALSE
Agency
DCA
Mmr Goal
4a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
83
Fy12
83
Fy13
86
Fy14
94
Fy15
95
Tgt15
83
Tgt16
83
Desired Direction
Up
5 Yr Trend
Up
DCA
Agency: DCA • Mmr Goal: 4b • Critical: FALSE
Agency
DCA
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Consumer Complaint - Exchange/Refund/Return (4 days)
Fy11
100%
Fy12
100%
Fy13
97%
Fy14
70%
Fy15
83%
Tgt15
98%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 4b • Critical: FALSE
Agency
DCA
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Consumer Complaint - False Advertising (4 days)
Fy11
99%
Fy12
99%
Fy13
97%
Fy14
69%
Fy15
84%
Tgt15
98%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 4b • Critical: FALSE
Agency
DCA
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Consumer Complaint - Non-Delivery Goods/Services (4 days)
Fy11
100%
Fy12
99%
Fy13
96%
Fy14
71%
Fy15
82%
Tgt15
98%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 4b • Critical: FALSE
Agency
DCA
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Consumer Complaint - Overcharge (4 days)
Fy11
99%
Fy12
98%
Fy13
96%
Fy14
71%
Fy15
82%
Tgt15
98%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Down
DCA
Agency: DCA • Mmr Goal: 4b • Critical: FALSE
Agency
DCA
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - DCA / DOHMH New License Application Request - General Street Vendor License (7 days)
Fy11
100%
Fy12
100%
Fy13
92%
Fy14
92%
Fy15
65%
Tgt15
98%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Down
DCAS
Agency: DCAS • Mmr Goal: 1a • Critical: FALSE
Agency
DCAS
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Applications received for open competitive civil service exams
Fy11
80,400
Fy12
112,906
Fy13
75,825
Fy14
74,700
Fy15
184,849
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DCAS
Agency: DCAS • Mmr Goal: 1b • Critical: TRUE
Agency
DCAS
Mmr Goal
1b
Critical
TRUE
Performance Indicator
New hires - White (%)
Fy11
NA
Fy12
26.2%
Fy13
26.0%
Fy14
23.2%
Fy15
23.9%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DCAS
Agency: DCAS • Mmr Goal: 1b • Critical: TRUE
Agency
DCAS
Mmr Goal
1b
Critical
TRUE
Performance Indicator
New hires - Black (%)
Fy11
NA
Fy12
38.9%
Fy13
38.5%
Fy14
38.8%
Fy15
40.8%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
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