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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DDC
Agency: DDC • Mmr Goal: 1c • Critical: TRUE
Agency
DDC
Mmr Goal
1c
Critical
TRUE
Performance Indicator
Respondents rating a completed project as adequate or better (%)
Fy11
86%
Fy12
94%
Fy13
95%
Fy14
93%
Fy15
85%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DDC
Agency: DDC • Mmr Goal: 2a • Critical: FALSE
Agency
DDC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
97%
Fy12
91%
Fy13
91%
Fy14
94%
Fy15
95%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DDC
Agency: DDC • Mmr Goal: 2a • Critical: FALSE
Agency
DDC
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
92%
Fy12
97%
Fy13
91%
Fy14
96%
Fy15
94%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 1a • Critical: FALSE
Agency
DEP
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Samples testing positive for coliform bacteria (%)
Fy11
0.40%
Fy12
0.40%
Fy13
0.30%
Fy14
0.30%
Fy15
0.30%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 1a • Critical: TRUE
Agency
DEP
Mmr Goal
1a
Critical
TRUE
Performance Indicator
In-City samples meeting water quality standards for coliform bacteria (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
100%
Tgt16
100%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 1a • Critical: FALSE
Agency
DEP
Mmr Goal
1a
Critical
FALSE
Performance Indicator
Acres of land solicited in watershed area
Fy11
77,524
Fy12
69,789
Fy13
62,481
Fy14
44,316
Fy15
33,164
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 1b • Critical: FALSE
Agency
DEP
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Water supply - Critical equipment out of service (%)
Fy11
2.00%
Fy12
1.60%
Fy13
1.20%
Fy14
1.40%
Fy15
1.30%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 1b • Critical: TRUE
Agency
DEP
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Facility security checks
Fy11
225,180
Fy12
263,436
Fy13
275,098
Fy14
289,759
Fy15
278,439
Tgt15
263,000
Tgt16
263,000
Desired Direction
Up
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 1b • Critical: FALSE
Agency
DEP
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Overall enforcement activity
Fy11
936
Fy12
1,777
Fy13
983
Fy14
1,207
Fy15
1,206
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Sewer backup complaints received
Fy11
14,460
Fy12
13,933
Fy13
14,911
Fy14
11,637
Fy15
11,435
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Sewer backup complaints resolved - Confirmed
Fy11
5,337
Fy12
4,567
Fy13
4,221
Fy14
3,224
Fy15
2,846
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
- Unconfirmed
Fy11
9,086
Fy12
8,982
Fy13
10,685
Fy14
8,417
Fy15
8,589
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Sewer backup resolution time (hours)
Fy11
5.5
Fy12
5.6
Fy13
4.4
Fy14
3.9
Fy15
3.9
Tgt15
7
Tgt16
7
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Street segments with confirmed sewer backup in the last 12 months (% of total segments)
Fy11
2.2%
Fy12
1.9%
Fy13
1.7%
Fy14
1.4%
Fy15
1.2%
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Street segments with recurring confirmed sewer backups in the last 12 months (% of total segments)
Fy11
0.8%
Fy12
0.6%
Fy13
0.5%
Fy14
0.4%
Fy15
0.3%
Tgt15
1.0%
Tgt16
1.0%
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Street cave-in complaints received
Fy11
4,656
Fy12
3,467
Fy13
2,926
Fy14
3,737
Fy15
4,074
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Average time to respond to street cave-in complaints and make safe (days)
Fy11
2.4
Fy12
3.2
Fy13
2.5
Fy14
2.5
Fy15
2.5
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Water main breaks
Fy11
481
Fy12
370
Fy13
406
Fy14
513
Fy15
563
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Water main breaks per 100 miles of main in the last 12 months
Fy11
6.9
Fy12
5.3
Fy13
5.8
Fy14
7.3
Fy15
8
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average time to restore water to customers after confirming breaks (hours)
Fy11
5.4
Fy12
4.8
Fy13
4.4
Fy14
4.4
Fy15
5.1
Tgt15
6
Tgt16
6
Desired Direction
Down
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Broken and inoperative hydrants (%)
Fy11
0.55%
Fy12
0.36%
Fy13
0.31%
Fy14
0.44%
Fy15
0.49%
Tgt15
1.00%
Tgt16
1.00%
Desired Direction
Down
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average time to repair or replace high-priority broken or inoperative hydrants (days)
Fy11
5.9
Fy12
4.4
Fy13
2.7
Fy14
3.1
Fy15
2.5
Tgt15
7
Tgt16
7
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Catch basin complaints received
Fy11
10,539
Fy12
12,357
Fy13
10,548
Fy14
8,576
Fy15
8,851
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Catch basin backup resolution time (days)
Fy11
5.1
Fy12
5.1
Fy13
3.1
Fy14
3.9
Fy15
3.2
Tgt15
9
Tgt16
9
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Catch basins surveyed/inspected (%) (cumulative)
Fy11
29.3%
Fy12
33.1%
Fy13
30.0%
Fy14
31.0%
Fy15
28.0%
Tgt15
33.3%
Tgt16
33.3%
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Catch basins cleaned
Fy11
20,417
Fy12
24,828
Fy13
31,097
Fy14
29,730
Fy15
30,761
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Backlog of catch basin repairs (% of system)
Fy11
NA
Fy12
1.10%
Fy13
0.50%
Fy14
0.30%
Fy15
0.40%
Tgt15
1.00%
Tgt16
1.00%
Desired Direction
Down
5 Yr Trend
NA
DEP
Agency: DEP • Mmr Goal: 2a • Critical: FALSE
Agency
DEP
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Leak complaints received
Fy11
4,198
Fy12
3,751
Fy13
4,077
Fy14
3,718
Fy15
2,643
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 2a • Critical: TRUE
Agency
DEP
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Leak resolution time (days) (City infrastructure only)
Fy11
15.5
Fy12
10.7
Fy13
10
Fy14
9.8
Fy15
9.3
Tgt15
12
Tgt16
12
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 3a • Critical: TRUE
Agency
DEP
Mmr Goal
3a
Critical
TRUE
Performance Indicator
Wastewater treatment plant (WWTP) effluent meeting federal standards (%)
Fy11
100.0%
Fy12
99.9%
Fy13
99.5%
Fy14
99.6%
Fy15
99.5%
Tgt15
100.0%
Tgt16
100.0%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 3a • Critical: FALSE
Agency
DEP
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Harbor survey stations meeting the fishable standard of 5mg/L for dissolved oxygen (%)
Fy11
87%
Fy12
87%
Fy13
85%
Fy14
91%
Fy15
94%
Tgt15
89%
Tgt16
89%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 3a • Critical: TRUE
Agency
DEP
Mmr Goal
3a
Critical
TRUE
Performance Indicator
WWTPs - Critical equipment out-of-service (% below minimum)
Fy11
4.2%
Fy12
3.0%
Fy13
3.1%
Fy14
1.9%
Fy15
2.5%
Tgt15
5.0%
Tgt16
5.0%
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 4a • Critical: TRUE
Agency
DEP
Mmr Goal
4a
Critical
TRUE
Performance Indicator
Estimated bills (%)
Fy11
12.2%
Fy12
6.8%
Fy13
4.9%
Fy14
3.7%
Fy15
3.2%
Tgt15
6.0%
Tgt16
5.0%
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 4b • Critical: FALSE
Agency
DEP
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Total revenue collected ($000,000)
Fy11
$2,918.80
Fy12
$3,139.80
Fy13
$3,374.60
Fy14
$3,612.30
Fy15
$3,808.90
Tgt15
$3,618.50
Tgt16
$3,687.00
Desired Direction
Up
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 4b • Critical: TRUE
Agency
DEP
Mmr Goal
4b
Critical
TRUE
Performance Indicator
Total revenue as percent of target (%)
Fy11
102.90%
Fy12
101.10%
Fy13
104.40%
Fy14
105.20%
Fy15
105.30%
Tgt15
100.00%
Tgt16
100.00%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 4b • Critical: FALSE
Agency
DEP
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Accounts receivable - Total balance ($000,000)
Fy11
$1,385
Fy12
$1,487
Fy13
$1,561
Fy14
$1,750
Fy15
$1,640
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 4b • Critical: FALSE
Agency
DEP
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Billed amount collected in 30 days (%)
Fy11
53.80%
Fy12
54.60%
Fy13
55.40%
Fy14
56.70%
Fy15
61.80%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 5a • Critical: FALSE
Agency
DEP
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Air complaints received
Fy11
8,623
Fy12
7,931
Fy13
7,628
Fy14
7,896
Fy15
8,776
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 5a • Critical: TRUE
Agency
DEP
Mmr Goal
5a
Critical
TRUE
Performance Indicator
Average days to close air quality complaints
Fy11
7.7
Fy12
7
Fy13
4.5
Fy14
3.8
Fy15
4.3
Tgt15
10
Tgt16
10
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 5a • Critical: FALSE
Agency
DEP
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Air complaints responded to within seven days (%)
Fy11
73%
Fy12
82%
Fy13
93%
Fy14
98%
Fy15
95%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 5a • Critical: FALSE
Agency
DEP
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Noise complaints received
Fy11
31,400
Fy12
35,363
Fy13
36,130
Fy14
45,584
Fy15
53,862
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 5a • Critical: TRUE
Agency
DEP
Mmr Goal
5a
Critical
TRUE
Performance Indicator
Average days to close noise complaints
Fy11
9.9
Fy12
9.1
Fy13
7.1
Fy14
5.2
Fy15
5.9
Tgt15
10
Tgt16
10
Desired Direction
Down
5 Yr Trend
Down
DEP
Agency: DEP • Mmr Goal: 5a • Critical: FALSE
Agency
DEP
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Noise complaints not requiring access to premises responded to within seven days (%)
Fy11
89%
Fy12
88%
Fy13
91%
Fy14
99%
Fy15
97%
Tgt15
85%
Tgt16
85%
Desired Direction
Up
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 5a • Critical: FALSE
Agency
DEP
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Asbestos complaints received
Fy11
1,320
Fy12
1,461
Fy13
1,486
Fy14
1,414
Fy15
1,674
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 5a • Critical: TRUE
Agency
DEP
Mmr Goal
5a
Critical
TRUE
Performance Indicator
Average days to close asbestos complaints
Fy11
0.24
Fy12
0.2
Fy13
0.29
Fy14
0.26
Fy15
0.37
Tgt15
1
Tgt16
1
Desired Direction
Down
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 5a • Critical: FALSE
Agency
DEP
Mmr Goal
5a
Critical
FALSE
Performance Indicator
Asbestos complaints responded to within three hours (%)
Fy11
100%
Fy12
100%
Fy13
100%
Fy14
100%
Fy15
100%
Tgt15
90%
Tgt16
90%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 6a • Critical: FALSE
Agency
DEP
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Total violations issued
Fy11
NA
Fy12
13,332
Fy13
13,262
Fy14
14,077
Fy15
15,284
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DEP
Agency: DEP • Mmr Goal: 6a • Critical: FALSE
Agency
DEP
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Violations admitted to or upheld at the Environmental Control Board (%)
Fy11
NA
Fy12
87.80%
Fy13
88.20%
Fy14
89.70%
Fy15
90.90%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DEP
Agency: DEP • Mmr Goal: 6a • Critical: FALSE
Agency
DEP
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Collisions involving City vehicles
Fy11
NA
Fy12
NA
Fy13
379
Fy14
370
Fy15
394
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
DEP
Agency: DEP • Mmr Goal: 6a • Critical: FALSE
Agency
DEP
Mmr Goal
6a
Critical
FALSE
Performance Indicator
Workplace injuries reported
Fy11
NA
Fy12
NA
Fy13
515
Fy14
493
Fy15
472
Tgt15
*
Tgt16
*
Desired Direction
Down
5 Yr Trend
NA
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