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FY2015 MMR Agency Performance Indicators

NYC agency performance indicators from the Mayor's Management Report (MMR)
Use ‘CSV for Excel’ when downloading this dataset and then sort in alphabetical order by Agency.

City Government Mayor's Office of Operations (OPS) Dataset fxdy-q85h 13 fields
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Dataset fields
Showing 50 real records
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Emails responded to in 14 days (%)
Fy11
93%
Fy12
91%
Fy13
94%
Fy14
88%
Fy15
86%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
95%
Fy12
96%
Fy13
97%
Fy14
97%
Fy15
99%
Tgt15
95%
Tgt16
95%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Calls answered in 30 seconds (%)
Fy11
65%
Fy12
76%
Fy13
69%
Fy14
79%
Fy15
68%
Tgt15
76%
Tgt16
76%
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Average customer in-person wait time (minutes)
Fy11
4
Fy12
5
Fy13
7
Fy14
7
Fy15
6
Tgt15
5
Tgt16
5
Desired Direction
Down
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Completed customer requests for interpretation
Fy11
8,008
Fy12
7,497
Fy13
11,023
Fy14
13,870
Fy15
12,976
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
Visitors rating customer service at borough centers as good or better (%)
Fy11
NA
Fy12
88.80%
Fy13
90.80%
Fy14
93.00%
Fy15
93.00%
Tgt15
90.00%
Tgt16
90.00%
Desired Direction
Up
5 Yr Trend
NA
DEP
Agency: DEP • Mmr Goal: 7a • Critical: FALSE
Agency
DEP
Mmr Goal
7a
Critical
FALSE
Performance Indicator
CORE customer experience rating (0-100)
Fy11
89
Fy12
90
Fy13
91
Fy14
95
Fy15
95
Tgt15
90
Tgt16
90
Desired Direction
Up
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7b • Critical: FALSE
Agency
DEP
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Sewer Maintenance - Catch Basin Clogged/Flooding (6 days)
Fy11
87%
Fy12
81%
Fy13
91%
Fy14
90%
Fy15
93%
Tgt15
85%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7b • Critical: FALSE
Agency
DEP
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Sewer Maintenance - Sewer Backup (0.25 days)
Fy11
73%
Fy12
78%
Fy13
84%
Fy14
86%
Fy15
89%
Tgt15
85%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Up
DEP
Agency: DEP • Mmr Goal: 7b • Critical: FALSE
Agency
DEP
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Water Maintenance - Hydrant Running (2 days)
Fy11
86%
Fy12
91%
Fy13
86%
Fy14
86%
Fy15
85%
Tgt15
85%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7b • Critical: FALSE
Agency
DEP
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Water Maintenance - Hydrant Running Full (1 day)
Fy11
82%
Fy12
89%
Fy13
85%
Fy14
87%
Fy15
88%
Tgt15
85%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Neutral
DEP
Agency: DEP • Mmr Goal: 7b • Critical: FALSE
Agency
DEP
Mmr Goal
7b
Critical
FALSE
Performance Indicator
Percent meeting time to first action - Water Maintenance - Leak (0.7 days)
Fy11
84%
Fy12
83%
Fy13
82%
Fy14
80%
Fy15
80%
Tgt15
85%
Tgt16
85%
Desired Direction
Neutral
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 1a • Critical: TRUE
Agency
DFTA
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Total meals served (000)
Fy11
NA
Fy12
11,276
Fy13
11,521
Fy14
11,597
Fy15
11,671
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DFTA
Agency: DFTA • Mmr Goal: 1b • Critical: TRUE
Agency
DFTA
Mmr Goal
1b
Critical
TRUE
Performance Indicator
Senior center utilization rate (%)
Fy11
88.00%
Fy12
93.00%
Fy13
86.00%
Fy14
86.00%
Fy15
86.00%
Tgt15
95.00%
Tgt16
95.00%
Desired Direction
Neutral
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 1b • Critical: FALSE
Agency
DFTA
Mmr Goal
1b
Critical
FALSE
Performance Indicator
Average daily attendance at senior centers
Fy11
25,107
Fy12
25,337
Fy13
24,257
Fy14
23,983
Fy15
27,812
Tgt15
26,342
Tgt16
26,342
Desired Direction
Up
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 2a • Critical: TRUE
Agency
DFTA
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Persons who received information and/or supportive services through DFTA's in-house and contracted Caregiver programs
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
9,296
Fy15
11,612
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DFTA
Agency: DFTA • Mmr Goal: 2b • Critical: TRUE
Agency
DFTA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Hours of home care services provided
Fy11
1,033,407
Fy12
823,831
Fy13
890,232
Fy14
996,105
Fy15
906,442
Tgt15
958,000
Tgt16
961,500
Desired Direction
Up
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 2b • Critical: TRUE
Agency
DFTA
Mmr Goal
2b
Critical
TRUE
Performance Indicator
Total recipients of home care services (annual)
Fy11
3,012
Fy12
2,861
Fy13
2,835
Fy14
3,250
Fy15
2,928
Tgt15
2,900
Tgt16
2,900
Desired Direction
Up
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 2b • Critical: FALSE
Agency
DFTA
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Hours of case management services provided
Fy11
499,867
Fy12
398,013
Fy13
443,404
Fy14
458,432
Fy15
456,838
Tgt15
444,000
Tgt16
462,112
Desired Direction
Up
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 2b • Critical: FALSE
Agency
DFTA
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Total annual recipients of case management services
Fy11
NA
Fy12
16,899
Fy13
17,499
Fy14
28,233
Fy15
28,898
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DFTA
Agency: DFTA • Mmr Goal: 3a • Critical: FALSE
Agency
DFTA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Completed requests for interpretation
Fy11
171
Fy12
547
Fy13
485
Fy14
523
Fy15
428
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DFTA
Agency: DFTA • Mmr Goal: 3a • Critical: FALSE
Agency
DFTA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Letters responded to in 14 days (%)
Fy11
65.30%
Fy12
72.90%
Fy13
52.80%
Fy14
59.40%
Fy15
77.20%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 3a • Critical: FALSE
Agency
DFTA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
E-mails responded to in 14 days (%)
Fy11
83.20%
Fy12
89.60%
Fy13
83.70%
Fy14
96.50%
Fy15
75.70%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 3a • Critical: FALSE
Agency
DFTA
Mmr Goal
3a
Critical
FALSE
Performance Indicator
CORE facility rating
Fy11
85
Fy12
91
Fy13
95
Fy14
100
Fy15
100
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Up
DFTA
Agency: DFTA • Mmr Goal: 3b • Critical: FALSE
Agency
DFTA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
SLA - Housing Options-% of SRs Meeting Time to Action
Fy11
96%
Fy12
96%
Fy13
95%
Fy14
99%
Fy15
94%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 3b • Critical: FALSE
Agency
DFTA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
SLA - Home Delivered Meals for Seniors - Missed Delivery - % of SRs Meeting Time to Action
Fy11
94%
Fy12
100%
Fy13
99%
Fy14
100%
Fy15
100%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DFTA
Agency: DFTA • Mmr Goal: 3b • Critical: FALSE
Agency
DFTA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
SLA - Elder Abuse-% of SRs Meeting Time to Action
Fy11
84%
Fy12
82%
Fy13
75%
Fy14
72%
Fy15
76%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Down
DFTA
Agency: DFTA • Mmr Goal: 3b • Critical: FALSE
Agency
DFTA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
SLA - Alzheimers Care Information-% of SRs Meeting Time to Action
Fy11
82%
Fy12
89%
Fy13
86%
Fy14
87%
Fy15
95%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DFTA
Agency: DFTA • Mmr Goal: 3b • Critical: FALSE
Agency
DFTA
Mmr Goal
3b
Critical
FALSE
Performance Indicator
SLA - Senior Center Complaint-% of SRs Meeting Time to Action
Fy11
95%
Fy12
69%
Fy13
40%
Fy14
96%
Fy15
97%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 1a • Critical: TRUE
Agency
DHS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Adults receiving preventive services who did not reside 21 days or more in the shelter system (%)
Fy11
91.4%
Fy12
91.4%
Fy13
96.7%
Fy14
96.0%
Fy15
93.5%
Tgt15
70.0%
Tgt16
70.0%
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 1a • Critical: TRUE
Agency
DHS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Adult families receiving preventive services who did not enter the shelter system (%)
Fy11
95.5%
Fy12
97.0%
Fy13
95.5%
Fy14
97.3%
Fy15
91.5%
Tgt15
70.0%
Tgt16
70.0%
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 1a • Critical: TRUE
Agency
DHS
Mmr Goal
1a
Critical
TRUE
Performance Indicator
Families with children receiving preventive services who did not enter the shelter system (%)
Fy11
90.7%
Fy12
93.9%
Fy13
93.0%
Fy14
94.0%
Fy15
94.5%
Tgt15
70.0%
Tgt16
70.0%
Desired Direction
Up
5 Yr Trend
Neutral
DoITT
Agency: DoITT • Mmr Goal: 6b • Critical: FALSE
Agency
DoITT
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – public payphone complaint - damaged telephone (30 days)
Fy11
58
Fy12
59
Fy13
44
Fy14
77
Fy15
74
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Up
NYPD
Agency: NYPD • Mmr Goal: 6b • Critical: FALSE
Agency
NYPD
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Residential Noise - Loud Music/Party (0.3 days)
Fy11
95
Fy12
94
Fy13
93
Fy14
95
Fy15
93
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 2a • Critical: TRUE
Agency
DHS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average number of adult families in shelters per day
Fy11
1,315
Fy12
1,450
Fy13
1,723
Fy14
1,866
Fy15
2,110
Tgt15
1,950
Tgt16
1,950
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 2a • Critical: TRUE
Agency
DHS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average number of families with children in shelters per day
Fy11
8,165
Fy12
8,445
Fy13
9,840
Fy14
10,649
Fy15
11,819
Tgt15
11,360
Tgt16
11,360
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 2a • Critical: TRUE
Agency
DHS
Mmr Goal
2a
Critical
TRUE
Performance Indicator
Average number of single adults in shelters per day
Fy11
8,387
Fy12
8,622
Fy13
9,536
Fy14
10,116
Fy15
11,330
Tgt15
10,475
Tgt16
10,475
Desired Direction
Down
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 2a • Critical: FALSE
Agency
DHS
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Families with children applying for or receiving public assistance (average) (%)
Fy11
NA
Fy12
NA
Fy13
94.00%
Fy14
90.90%
Fy15
85.40%
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DHS
Agency: DHS • Mmr Goal: 2a • Critical: FALSE
Agency
DHS
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Average school attendance rate for children in the DHS shelter services system (%)
Fy11
82.0%
Fy12
82.7%
Fy13
83.6%
Fy14
85.4%
Fy15
83.9%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 2a • Critical: FALSE
Agency
DHS
Mmr Goal
2a
Critical
FALSE
Performance Indicator
Families placed in the shelter services system according to their youngest school-aged child's school address (%)
Fy11
83.3%
Fy12
76.5%
Fy13
70.5%
Fy14
65.4%
Fy15
52.9%
Tgt15
85.0%
Tgt16
85.0%
Desired Direction
Up
5 Yr Trend
Down
NYPD
Agency: NYPD • Mmr Goal: 6b • Critical: FALSE
Agency
NYPD
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Residential Noise - Banging/Pounding (0.3 days)
Fy11
94
Fy12
92
Fy13
91
Fy14
94
Fy15
91
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 6b • Critical: FALSE
Agency
NYPD
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Noise - Street/Sidewalk (0.3 days)
Fy11
96
Fy12
95
Fy13
94
Fy14
96
Fy15
95
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
NYPD
Agency: NYPD • Mmr Goal: 6b • Critical: FALSE
Agency
NYPD
Mmr Goal
6b
Critical
FALSE
Performance Indicator
Percent meeting time to close – Commercial Noise (0.3 days)
Fy11
96
Fy12
95
Fy13
94
Fy14
97
Fy15
96
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
HPD
Agency: HPD • Mmr Goal: 4b • Critical: FALSE
Agency
HPD
Mmr Goal
4b
Critical
FALSE
Performance Indicator
Housing New York units started – Very low income (31%- 50% AMI)
Fy11
NA
Fy12
NA
Fy13
NA
Fy14
NA
Fy15
2,075
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
NA
DHS
Agency: DHS • Mmr Goal: 2b • Critical: FALSE
Agency
DHS
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Cost per day for shelter facilities - Single adult facilities ($)
Fy11
$73.58
Fy12
$77.58
Fy13
$74.80
Fy14
$78.38
Fy15
$78.80
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 2b • Critical: FALSE
Agency
DHS
Mmr Goal
2b
Critical
FALSE
Performance Indicator
- Family facilities ($)
Fy11
$100.12
Fy12
$100.82
Fy13
$102.74
Fy14
$101.50
Fy15
$105.37
Tgt15
*
Tgt16
*
Desired Direction
Neutral
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 2b • Critical: FALSE
Agency
DHS
Mmr Goal
2b
Critical
FALSE
Performance Indicator
Evaluations for human services contracts completed on time, as compared to the goal (%)
Fy11
93.60%
Fy12
97.80%
Fy13
97.20%
Fy14
98.90%
Fy15
99.40%
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
Neutral
DHS
Agency: DHS • Mmr Goal: 3a • Critical: FALSE
Agency
DHS
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Single adults exiting to permanent housing
Fy11
8,825
Fy12
7,541
Fy13
8,526
Fy14
10,012
Fy15
8,734
Tgt15
9,000
Tgt16
9,000
Desired Direction
Up
5 Yr Trend
Up
DHS
Agency: DHS • Mmr Goal: 3a • Critical: FALSE
Agency
DHS
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Exits from the adult family shelter system, as compared to monthly goal (%)
Fy11
NA
Fy12
70
Fy13
104
Fy14
78
Fy15
75
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
DHS
Agency: DHS • Mmr Goal: 3a • Critical: FALSE
Agency
DHS
Mmr Goal
3a
Critical
FALSE
Performance Indicator
Exits from the families with children shelter system, as compared to monthly goal (%)
Fy11
NA
Fy12
99
Fy13
103
Fy14
90
Fy15
107
Tgt15
*
Tgt16
*
Desired Direction
Up
5 Yr Trend
NA
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