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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: nothing I moved right after my visit
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
nothing I moved right after my visit
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Ch…
Interpretation Services: No • Most Helpful: the help they offer in general • Recommend Fjc: Yes
Services Today
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
the help they offer in general
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The reception had so much information
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
You guys have been wonderful in terms of trying to help me. I just have such an unorthodox situation so it would be great if you could find some ways to help in non-traditional situations.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
You guys were amazing, it was extremely helpful and awesome. I'm just waiting for the courts to re-open so justice can prevail.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Caught covid so I couldn't finish the Order of Protection. When I went there the young girl was very nice so it was helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything was wonderful. Thank you.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything was wonderful. Thank you.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: nothing
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
nothing
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was able to understand what to do with my situation and feel a lot more calm now
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: the legal team.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
the legal team.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: legal
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
legal
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: customer service
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
customer service
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything was okay. I never had an issue.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything was okay. I never had an issue.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I just spoke to somebody but didn't get too much accomplished and nothing really came of it.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything went well
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything went well
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Services were fine, it was helpful. Everything was fine.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Services were fine, it was helpful. Everything was fine.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: You guys are really helpful getting the order of protection. Thank you!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
You guys are really helpful getting the order of protection. Thank you!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything was fine. It was great!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything was fine. It was great!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Everything was absolutely wonderful. The attorney was wonderful and got me through a very difficult time.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: I was looking for some help with disabled services. Wrong place apparently.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
I was looking for some help with disabled services. Wrong place apparently.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Bengali
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Bengali
Most Helpful
Available dv services-information on my rights, I didn't aware of that before discussion with my CM.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Bengali
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|E…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning|Economic Empowerment Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Mandarin
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Mandarin
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Efficacy and professionalism in communication.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Efficacy and professionalism in communication.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager (name omitted) was extremely helpful and insightful. She took the time to listen and give me amazing advice and validation. Thank you so much!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
Despite the fact, I did not receive any help today. I have concluded that the Manhattan Family Justice Center and all of their branches do phenomenal, work.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: Yes • Interpretation Language: Russian • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
Met with case manager, housing information, immigration information, child service, public benefits information,
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Russian
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Ch…
Interpretation Services: Yes • Interpretation Language: Russian • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
case manager, public benefits information, housing information, child service, legal services information,
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Russian
Met with Case Manager|Housing Information/Advocacy|Did not receive services today
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Housing Information/Advocacy|Did not receive services today
Interpretation Services
No
Most Helpful
(name omitted) guidance, she was really helpful. And listened to my issues and gave me a little more hope.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
The person that spoke with me today was very helpful in expediting the services I received.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Counseling Services
Services Today: Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
(name omitted), helped me a lot. She was really awesome, she took her time to explain everything in detail and wrote a letter that I needed. Thanks to her she I can move forward to next step.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
the most helpful was speaking to (name omitted), she was able to help and answered all my question.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
the most useful thing was the information that was provided from the person who I spoke with (name omitted)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Counseling Services|Did not receive services today
Services Today: Counseling Services|Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Talk about my problems with my social worker and find out that she always have a positive way to see one and each situation in live and she always make me look the positive site of each situation or problems I have in my life. Thank You (name omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services|Did not receive services today
Services Today: Counseling Services|Did not receive services today • Interpretation Services: Yes • Interpretation Language: Bengali|Spanish
Services Today
Counseling Services|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Bengali|Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning|Counseling Services|Public Benefits Information/Services|Criminal Justice…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Safety Planning|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Interpretation Services: Yes • Interpretation Language: Urdu
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
session on dv victim & survivor's rights, criminal justice information, and information of OOP including the types.
Interpretation Services
Yes
Interpretation Language
Urdu
Most Helpful
Because of the COVID-19, discussed everything on telephonically, it is easy to text and convey messages and make an appointments. MY CM is very supportive and good listener.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Urdu
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
I was a client of FJC since 2017. And I can say that this organization really tries to help to women in difficult situation like mine. Because when its about domestic violence it's always scary to do your first step to have a peaceful life, to change your self, to fight with your fears. We need support. I had this support and I did it. Me and my children are very happy right now.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playro…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)|Economic Empowerment Services|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy|Criminal Justice/NYPD Services
Services Today: Housing Information/Advocacy|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: The information About housing
Services Today
Housing Information/Advocacy|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The information About housing
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The efficiency of my case manager. She was able to get me in with the judge today. She’s absolutely amazing.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: she was Able to speak to a family court attorney to know
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
she was Able to speak to a family court attorney to know
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything is going fine! Thank you!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything is going fine! Thank you!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It was helpful when I was having problems with my baby daddy but I didn't get much help cause the situation changed. I moved to another state.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Filed Order of Protection • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Filed Order of Protection
Interpretation Services
No
Most Helpful
I felt listened to, I felt that my situation was validated, and I was provided with the services I was seeking.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
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