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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Very knowledgeable case manager. She was helpful and friendly too.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Very knowledgeable case manager. She was helpful and friendly too.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Always supportive, patient, professional
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Always supportive, patient, professional
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
I find very helpful, professional and prompt help when I needed at most. I received clear guidance and direction that basically saved my life. I appreciate care and support was provided. Excellent services! Highly recommend.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
It was a life-saver! I had no where else to turn and no income to pay for an attorney. Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services|Spiritual Support Services
Services Today: Civil Legal Services|Counseling Services|Spiritual Support Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Spiritual Support Services
Interpretation Services
No
Most Helpful
I received several services in different occasions. I am so thankful for the spiritual support, and legal services and counseling in group and privately. Without (name of organization omitted), I will be hospitalized in a psychiatric clinic probably.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: was great!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
was great!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Shelter Information/Advocacy|Safety Planning
Services Today: Shelter Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: nothing yet
Services Today
Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
nothing yet
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: they were very informative with my next steps.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
they were very informative with my next steps.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Order of Protection was E-Filed by case manager. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Order of Protection was E-Filed by case manager.
Interpretation Services
No
Most Helpful
I felt heard and not rushed to share my story. I felt grateful for the support I received. My case manager was professional. I no longer felt scared and alone. Service was efficient and case manager took into consideration what I wanted.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: Empathy, understanding and resourcefulness • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Empathy, understanding and resourcefulness
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Other (please specify)
Other Services
support on many topics, the client did not want to go into detail but emphasized that she was greatly supported.
Interpretation Services
No
Most Helpful
Found the Bronx Family Justice Center to be very informative and great with handing the issues she is currently facing.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Found everything helpful.
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Found everything helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I received a lot a help, she (the clients case worker) is the best person and works with amazing people just to help her. My case worker helped me with training and jobs and much needed support. I thank God for everyone at that place and know that my life is now getting better because of all they do there.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
I found everything helpful as they helped me find a shelter for me and my children and I am eternally grateful to the Bronx Family Justice Center. I thank you so much for being here for us, supporting for your clients and for always being welcoming. I highly recommend the Family Justice Center to anyone who needs help and I encourage them to not be afraid to tell their story so they can get the help they need and be saved from the bad things.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) listened to my needs and gave me some options for me to take also I was served in timely manner within the grace period I was told.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Order of Protection was filed on client's behalf by case manager. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Order of Protection was filed on client's behalf by case manager.
Interpretation Services
No
Most Helpful
I appreciate the services provided. I feel less stress and that everything will be ok one step at a time.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services|Other (please specify)
Services Today: Counseling Services|Other (please specify) • Other Services: I was told I would be informed of my court date and STEP. • Interpretation Services: No
Services Today
Counseling Services|Other (please specify)
Other Services
I was told I would be informed of my court date and STEP.
Interpretation Services
No
Most Helpful
It was very stressful, they felt I wasn't in immediate danger. I feel like I wasn't taken seriously, no investigation was done of my case.
Recommend Fjc
No
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Case Manager E-Filed Order of Protection. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Case Manager E-Filed Order of Protection.
Interpretation Services
No
Most Helpful
I felt that my questions and concerns were validated and answered. I felt heard.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Case Manager filed Order of Protection. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Case Manager filed Order of Protection.
Interpretation Services
No
Most Helpful
I felt listened to, that the worker was patient, and that the services I needed were provided. The worker was compassionate and kind.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: (name omitted) was very support !
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
(name omitted) was very support !
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
My case manager helped me get a restraining order today. I am very happy with the result of the court.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: I had a court hearing today for my case • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
I had a court hearing today for my case
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
my case manager was (name omitted). She has been very helpful with my needs. She helped me get a order of protection. I will like to work with her again if I need services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great services
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great services
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: both
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
both
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: everything helped me out
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
everything helped me out
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: answered all my questions • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
answered all my questions
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: being on top of her case and caring
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
being on top of her case and caring
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great service today from the safe horizon case manager
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great service today from the safe horizon case manager
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The case manager followed up with me today
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case manager followed up with me today
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: everything went good. my son still receives therapy from there. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
everything went good. my son still receives therapy from there.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything is great. Thanks for the help.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything is great. Thanks for the help.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Counseling Services|Psychiatric Services (medication management/Hea…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
Everything was wonderful, the therapy has been super helpful especially during these pandemic times. And (name omitted), my therapist, is wonderful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: everything was good, thanks
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
everything was good, thanks
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
You guys did good, you guys were great and helpful and now I'm in a better spot. thanks
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I was just given a whole bunch of numbers to call and given the run around. The woman I talked to stopped calling me back after two weeks and didn't answer my voicemail. Never got the therapy I wanted so I went elsewhere.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: She received great information regarding housing.
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
She received great information regarding housing.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: Everything is great. The woman helping me has been wonderful.
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
Everything is great. The woman helping me has been wonderful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I'm just waiting on my court date but it was helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I'm just waiting on my court date but it was helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: It was okay, I'm still being helped.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It was okay, I'm still being helped.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Unfortunately since I had a lawyer they said they couldn't help me that much because it would conflict with having a lawyer. But things did go smoothly and I appreciate the help.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I never received any help I wanted but I am still interested in getting help. I needed help to deal with husband who is refusing to help with property taxes and other money issues.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: It was great and helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It was great and helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
food help and clothes help
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
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