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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Wanted to know about getting an updated order of protection so I called the FJC and asked about this but no body every got back in touch.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I called but I never got the help I wanted. Nobody responded.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I called but I never got the help I wanted. Nobody responded.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: accessibility availability
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
accessibility availability
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: No • Most Helpful: she was able to get her citizenship
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
she was able to get her citizenship
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Case Manager assisted client with e-filing Order of Protection. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Case Manager assisted client with e-filing Order of Protection.
Interpretation Services
No
Most Helpful
The agency responded to my problem quickly. The agency has always supported me when I needed help.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The referral for counseling my case manager helped me with today
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The referral for counseling my case manager helped me with today
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case manager helped me get an order of protection from my ex partner.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager helped me get an order of protection from my ex partner.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Other (ple…
Other Services: order of protection granted. • Interpretation Services: No • Most Helpful: Very resourceful
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Other (please specify)
Other Services
order of protection granted.
Interpretation Services
No
Most Helpful
Very resourceful
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Public Benefits Information/Services
Recommend Fjc: Yes • Fjc: Queens • Language Survey Completed: English
Services Today
Met with Case Manager|Housing Information/Advocacy|Public Benefits Information/Services
Most Helpful
My case manager helped me apply to receive public assistance. She also helped me with food from the food pantry and to receive donations for my newborn baby. I am so grateful for her.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Public Benefits Information/Services
Services Today: Housing Information/Advocacy|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Public Benefits Information/Services
Services Today: Housing Information/Advocacy|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: The help was good
Services Today
Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The help was good
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Criminal Justice/…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Criminal Justice/NYPD Services|Other (please specify)
Other Services
ATS Panic Button
Copy of Order of protection
Assistance with Cornell Tech ( Cyber security)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I was able to obtain an order of protection. (name omitted) from Safe horizon also made sure that I understand the process and provided me with counseling resources.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
I was able to obtain a new order of protection. (name omitted) from safe horizons also assisted me in more knowledge that I was confused about. He also provided me with counseling resources.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Everyone is pretty helpful and help me understand the feelings I have going on, in a short period of time, and it will be good for my daughter as well.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Counseling Services|Public Benefits Information/Services|Criminal Ju…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Other (please specify)
Other Services: De-escalation strategies • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Other (please specify)
Other Services
De-escalation strategies
Interpretation Services
No
Most Helpful
It was helpful to her because she felt listened to.
She was provided with a plan.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: No • Most Helpful: It was good
Services Today
Economic Empowerment Services
Interpretation Services
No
Most Helpful
It was good
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Other (please specify)
Services Today: Met with Case Manager|Housing Information/Advocacy|Other (please specify) • Other Services: Provided client with an overview of the services provided at the FJC. • Interpretation Services: No
Services Today
Met with Case Manager|Housing Information/Advocacy|Other (please specify)
Other Services
Provided client with an overview of the services provided at the FJC.
Interpretation Services
No
Most Helpful
It made her understand what the FJC provides for clients
Its comforting to know that there are people that can help you when you are in need.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Case Manager E-filed Order of Protection. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Case Manager E-filed Order of Protection.
Interpretation Services
No
Most Helpful
I received the support that I needed.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
appreciated that the CM check-in on her well being and safety
Felt heard, listened to, and believed
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Linkage to health coverage program at FJC • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Linkage to health coverage program at FJC
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: Case manager helped me get appointment with lawyer for divorce consultation.
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
Case manager helped me get appointment with lawyer for divorce consultation.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: My case manager helped me connect with a lawyer to get an OP.
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
My case manager helped me connect with a lawyer to get an OP.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: Case manager referred me for dv counseling.
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
Case manager referred me for dv counseling.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services: No • Most Helpful: Case manager helped me find out who is my assigned DA in my case. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Case manager helped me find out who is my assigned DA in my case.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
Yes
Most Helpful
I got A lot of help from my Counselor (name omitted)!
A lot of mental support, And care about my life in general
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Psychiatric Services (medication manag…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services|Did not receive services today
Interpretation Services: No • Most Helpful: Gave me really good advices on what I need and the service was really great! • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services|Did not receive services today
Interpretation Services
No
Most Helpful
Gave me really good advices on what I need and the service was really great!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The resources available at the Family Justice Center have saved my life. (name omitted) is truly a blessing. I am treated with kindness, care, incredible professionalism, honesty and support. It is impossible for me to truly articulate my extreme gratitude for what FJC has provided to me.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The case manager got me an attorney to address my DV issues.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case manager got me an attorney to address my DV issues.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Counseling Services|Psychiatric Services (medication management/Hea…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
My visit to the Family Justice Center has been one of the best
Experience I have ever had.
Today I am physically. Mentally and emotionally
One hundred 💯 a better person
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
I had appointment with my Therapist (name omitted) today. She really is very good therapist that she understands my pain. After my appointment with her I feel better as I share with her my problems and she explains really good that I feel all my worries go away and I feel better. She is best therapist who know her patients and help them to come out of their past and problems.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
I take therapy services from (name omitted) and I feel myself better than before. She always teach to control the panic attacks and grounding techniques so well which really help me with my anxiety and emotional time.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
Someone to talk to
Someone to put things in perspective
Someone to lessen my anxiety
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Safety Planning|Counseling Services
Services Today: Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Thorough explanation and great guidance throughout assistance
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Thorough explanation and great guidance throughout assistance
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
being able to find someone to help me through my emotional status. Looking forward to talking to my therapist (name omitted) gives me hope and something to look forward to when I'm at my lowest. I know at least if I talk to her I will get some peace and there's someone there for me and I'm not alone. I look forward to our meetings
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Other (ple…
Other Services: Help with a family court attorney to prepare a petition for a protection order. • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Other (please specify)
Other Services
Help with a family court attorney to prepare a petition for a protection order.
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Other (please specify)
Services Today: Met with Case Manager|Civil Legal Services|Other (please specify) • Other Services: Financial assistance support. • Interpretation Services: No
Services Today
Met with Case Manager|Civil Legal Services|Other (please specify)
Other Services
Financial assistance support.
Interpretation Services
No
Most Helpful
The counselor assisted me with completing the Met Council application.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services|Child Services (children's counseling/playroom)
Services Today: Counseling Services|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
This place is amazing
Going true a very hard time with people that care
about you situation and do everything they can
to help you make things a little bit easier.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Safety Planning|Counseling Services
Services Today: Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: The secretary is very helpful and the attained very nice.
Services Today
Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
The secretary is very helpful and the attained very nice.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Divorce and custody • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Divorce and custody
Interpretation Services
No
Most Helpful
The lawyers strategy
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Follow up with case manager (name omitted) regarding the meeting with the lawyer.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
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