Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: everything about it was helpful
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
everything about it was helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: case manager helped me with all my needs today
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
case manager helped me with all my needs today
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: very helpful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
very helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Child Serv…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Pu…
Interpretation Services: No • Most Helpful: My case worker help me with all the things on this list. Very helpful. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
My case worker help me with all the things on this list. Very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
The availability of the counselor and other services. Any time I had a question for legal or other service providers they were available to help.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Talking about my issues.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Talking about my issues.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I really appreciate Counselling Services that I’ve been receiving.
Before receiving counseling services, I had very low self-esteem.
I blame and criticize myself.
With each session, I am feeling more confident, secure, and happy.
This experience of personal growth was priceless.
And I can apply the same experience to my children.
That was exactly on today's session.
This program must continue because people like me need this to change their life for the better.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Most Helpful: order of protection from my case manager yesterday. She did a great job • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Most Helpful
order of protection from my case manager yesterday. She did a great job
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: case manager was sweet and really helped with what I needed
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
case manager was sweet and really helped with what I needed
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Couldn't help me find a place to move but did give me some numbers to call.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Couldn't help me find a place to move but did give me some numbers to call.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I didn't have any issues, it was all good.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I didn't have any issues, it was all good.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
I couldn't get a lawyer for a divorce but couldn't get that. I wish the case manager could help me more instead of giving me numbers that I could find from google. My daughter's social worker helped me much more than this and got me in line for counseling.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
All I got was information and connected to other places instead of just getting the actual help when I was looking for legal help. I got the run around and couldn't really get any help.
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning
Interpretation Services: No • Most Helpful: My case manager was great, she spoke Spanish too. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
My case manager was great, she spoke Spanish too.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
yes
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning|Public Benefits Information/Services|Did not receiv…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Safety Planning|Public Benefits Information/Services|Did not receive services today
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)|Public Benefits Inf…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Other (please specify)
Services Today: Civil Legal Services|Housing Information/Advocacy|Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Other (please specify)
Interpretation Services
No
Most Helpful
I had an unpleasant experience with the Family Justice Center when I went to desperately seek help. I decided to give it another try.
(name omitted) has been very supportive and very helpful and thorough as well as thoughtful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Check in-s are always helpful and well received.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Check in-s are always helpful and well received.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Polish
Most Helpful
Mental, emotional support.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Polish
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Most Helpful
My case manager helped me today with counseling and safety planning. I liked her and will be reaching out to her again
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's coun…
Interpretation Services: No • Interpretation Language: Arabic • Most Helpful: Case manager helped me with all the services I checked off above yesterday.
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
No
Interpretation Language
Arabic
Most Helpful
Case manager helped me with all the services I checked off above yesterday.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Arabic
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: 移民,身份办理咨询。 • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
移民,身份办理咨询。
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Mandarin
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services|Criminal Justice/NYPD Services
Services Today: Counseling Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Bengali
Services Today
Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Bengali
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Bengali
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Supportive, attentive, and fast results. Thank you for all the help.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Supportive, attentive, and fast results. Thank you for all the help.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Polish
Most Helpful
I received remotely counseling. I can not to be in person on our meetings. It is impossible. The phone calls are the best option for me. I received mental and emotional support. It is amazing idea. It works. Please keep this remotely services as long as possible. PLEASE!!!!!!!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Polish
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
Social worker
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Mandarin
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Family court assistance • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Family court assistance
Interpretation Services
No
Most Helpful
Explained everything and was patient with questions
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Mandarin
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I am very grateful that I can continue to receive remote counseling services with my therapist. I have been working remotely with my therapist, (name omitted), since the pandemic. Without remote service, I don’t know how I would have been able to continue this service. Due to my depression and anxiety, it would have been nearly impossible to maintain the service if I could not work with (name omitted) this way. There was a particularly tough time in the pandemic when I struggled tremendously. Even before the pandemic, getting to the city from Roosevelt Island was not always easy. I was always warned that I and my children were being watched and because of the abduction trait, I went everywhere with Uber, Lift or car service. I still do not feel comfortable taking public transportation because of the abduction trait. I was running out of money and my rent was behind. Up until now even with the Order of Protection, I still don’t feel safe. And coordinating the children and their learning is very difficult without remote services from FJC. My lawyer, (name omitted), has been helping me with updates on my case and I am really grateful for all the ways and how everyone at FJC has been helping me and my family especially in this pandemic with remote services.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's coun…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
The support from the case worker. Understanding my concerns as well as knowing that I know what's best for my children during this difficult matter.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The knowledge that I could fill out a GF-22 to help me potentially be called sooner and end my separation from my child (his father has been keeping him from me for almost two months now, other than FaceTime calls that ended a month ago, and the NYPD says that this is a custody issue, even though father has documented MH).
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: The information was helpful and supportive.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
The information was helpful and supportive.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case manager understand my situation and providing me a right information what I am expecting from BFJC. I am not feeling helpless anymore even I have no family member here.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English