Annual Report on Family Justice Center Client Satisfaction Surveys

Met with Case Manager|Counseling Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services

No

Yes

Queens

English

Met with Case Manager|Safety Planning

No

I received helpful information.

Yes

Bronx

English

Met with Case Manager|Safety Planning|Other (please specify)

Case manager e-filed Order of Protection to the Bronx Family Court and referred client to Attorney.

No

Case manager went above and beyond to get me the help I needed.

Yes

Bronx

English

Other (please specify)

Counseling

No

Yes

Bronx

English

Met with Case Manager|Safety Planning|Other (please specify)

E-filed Order of Protection, referred client to 18B Attorney.

No

Service was fast and helpful.

Yes

Bronx

English

Met with Case Manager|Other (please specify)

Advocacy with Bx Family Court to register client's Criminal Court Order of Protection from another state to NYC.

No

The information received was prompt and helpful.

Yes

Bronx

English

Housing Information/Advocacy

No

Everything I asked was answered.

Yes

Brooklyn

English

Practical Support (ex: clothing or food donations)

No

Yes

Brooklyn

English

Met with Case Manager|Other (please specify)

Update her with all that I have been doing through with housing, here at the shelter, court, etc.

No

My case manager is always helpful, thoughtful etc. She always assist me I the best way and advice me always in what I should do or put me on the resources that would help with it. I would like to say thank you very much for everything. I do appreciate it a lot

Yes

Brooklyn

English

Economic Empowerment Services

No

My worker heard I need help with my 3 children for back to school and she send me target cards to buy there book bags thank you

Yes

Brooklyn

English

Safety Planning|Economic Empowerment Services|Public Benefits Information/Services

No

My worker was understanding on my family needs

Yes

Brooklyn

English

Met with Case Manager|Safety Planning

No

I felt listened to.

Yes

Bronx

English

Other (please specify)

I met with a therapist (name omitted)

No

what helped was the zoom visit it was definitely cost effective and convenient. the therapist was patient and we were able to build a relationship even though we haven't met in person. only thing I would wish for is that I would of had more time with my therapist due to my extreme trauma.

Yes

Manhattan

English

Counseling Services

I was referred to the SAVI program by a previous therapist and started meeting with (name omitted) weekly over zoom calls. Not only is she an exceptional counselor, but having the option/ability to work together remotely is extremely helpful. Pandemic or not, I feel having access to these services from the comfort of my home makes something like trauma therapy much easier and more honest and productive.
I’m very grateful to have been matched with Ali and I would highly recommend her and SAVI to others.

Yes

English

Housing Information/Advocacy

No

The family justice center has their clients best interest at heart. The visit didn’t feel rushed or anything, I was able to ask questions and have my questions answered. I really appreciate all the resources the Family Justice Center are providing me, because of the FJC I am remaining hopeful and positive. Thank you

Yes

Brooklyn

English

Housing Information/Advocacy

No

(name omitted) was very kind patient and considerate with all of my needs. She saw what I needed for housing but also attended to other help that I needed and is following up with me about that. I really appreciate her.

Yes

Brooklyn

English

Met with Case Manager

No

The place was clean and the staff were very professional, friendly and supportive. I look forward to working with my case worker on my goals and aspirations.

Yes

Brooklyn

English

Met with Case Manager|Counseling Services|Other (please specify)

Provided list of counseling options.

No

I felt heard by the case manager, felt comfortable speaking with her, and did not feel judged. I feel lighter and more hopeful.

Yes

Bronx

English

Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Spiritual Support Services

No

Since I met my case worker June , she’s been a tough act to follow . It’s SOOOO rare to get someone who actually does there job ! She makes you feel like you actually matter , validates you , the advocacy is PHENOMENAL!!!!! She’s the sweetest person ! She definitely gets results FASTER THAN MOST ! Not sure how everyone else is there but I’d definitely recommend FJC if there’s more people like June working there !!!

Yes

Manhattan

English

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning

No

The attorney told me if I get family court order of protection my abuser can be moved from apartment but my case worker was able to refer me to housing legal who was able to give me the right information

Yes

Manhattan

English

Met with Case Manager|Civil Legal Services

No

They helped me with housing. I applied for a voucher and they were very positive and made me feel better

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy|Safety Planning|Public Benefits Information/Services

Yes

Spanish

I was able to get my daughter back and have an order of protection. I feel safe now

Yes

Staten Island

Spanish

Met with Case Manager|Housing Information/Advocacy|Safety Planning

No

They applied for a application for housing for me and my kids. I got a lawyer for family court to.

Yes

Staten Island

English

Met with Case Manager|Civil Legal Services|Safety Planning|Other (please specify)

order of protection/ family court

No

Yes

Staten Island

English

Met with Case Manager|Shelter Information/Advocacy|Safety Planning

No

they were able to give me a new cellphone so My husband couldn't track me at the shelter

Yes

Staten Island

English

Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)

No

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Public Benefits Information/Services

No

The resources that were offered, info about obtaining benefits, CAMBA, shelter info, DV hotline, were the most helpful.

Yes

Staten Island

English

Met with Case Manager|Criminal Justice/NYPD Services

No

My case manger, (name omitted) from Safe Horizon was extremely helpful. She went above and beyond to help me with my issues.

Yes

Staten Island

English

Met with Case Manager

No

The staff was extremely good. I am getting help from Safe Horizon for my transfer.

Yes

Staten Island

English

Met with Case Manager

Yes

Arabic

Yes

Staten Island

Arabic

Met with Case Manager

No

the resources

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy|Child Services (children's counseling/playroom)

No

Everything, resources and guidance

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy

No

My case manager was extremely helpful and I was grateful for the letter she wrote for me to housing.

Yes

Staten Island

English

Met with Case Manager|Counseling Services

No

Even though I didn't get the lawyer I wanted, I got the counseling referrals I needed.

Yes

Staten Island

English

Met with Case Manager

No

Everything is going well and I'm receiving help.

Yes

Staten Island

English

Met with Case Manager

No

I was given an appointment to meet with a immigration attorney.

Yes

Manhattan

English

Other (please specify)

Food pantry information.

Yes

Spanish

Yes

Bronx

Spanish

Met with Case Manager|Housing Information/Advocacy

No

The case manager, (name omitted) was wonderful and she gave me everything I needed, all the links and info. Safe Horizon was very thorough and I'm very happy with the help I got.

Yes

Staten Island

English

Met with Case Manager|Civil Legal Services|Economic Empowerment Services

No

Everything is going well so far. My case manager has been helpful and I will be calling her again soon to get my divorce started.

Yes

Staten Island

English

Met with Case Manager|Safety Planning

No

My case manger was wonderful, everyone was so wonderful and helpful. I have been able to get things done with their help. The courts on the other hand, have been slow and awful. My motion to modify sat there all afternoon when it was important to get it done before Friday ends so an event on Sunday doesn't happen.

Yes

Staten Island

English

Met with Case Manager|Civil Legal Services|Counseling Services

No

Everything was good, I didn't really know what was going on for a while but everything is starting to clear up. I have an attorney and a therapy appointment for next week. I will be calling my case manager for the other things I still need help with.

Yes

Staten Island

English

Met with Case Manager|Civil Legal Services

No

My case manager Lauren has helped me multiple times and it has been a wonderful resource for people who do not know to what to do.

Yes

Staten Island

English

Met with Case Manager

No

Everything was helpful. I got all the help I needed for now. I think you guys are doing a great service here.

Yes

Staten Island

English

Met with Case Manager

No

Everybody was very helpful, and I was told exactly what to do and where to go. My case manager, Noor was very helpful. I got the help I needed for the order of protection, got a safe phone, and my abuser was removed from the house.

Yes

Staten Island

English

Met with Case Manager

No

My case manager told me what help I could get and I liked that. If I do need anything she told me I could call her.

Yes

Staten Island

English

Met with Case Manager

No

Everything was good and I got the help I needed. Thank you

Yes

Staten Island

English

Other (please specify)

Connected to the DA's Office

No

I was connected to the DA's office like I wanted. Everything was good and helpful.

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services

No

Sometimes, travel was difficult so it was hard to get there sometime and it was hard to set up counseling. My case manager was helpful and everything is okay.

Yes

Staten Island

English

Met with Case Manager

No

I need help finding a job. My case manager helped me with some stuff but I'm still looking for a job.

Yes

Staten Island

English

Met with Case Manager

No

Everything was good and helpful.

Yes

Staten Island

English