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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything was good and helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything was good and helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything was great and helpful. Thank you
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything was great and helpful. Thank you
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything was excellent, you guys have helped me so much so far. It has been great.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
It was great that they took the time to do a checkback call. I appreciate everything they do and can do for ne. They have been very helpful with my current situation
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Public Benefits Information/Services|Spiritual Support Servi…
Interpretation Services: No • Most Helpful: (name omitted) is the BEST! Talking to a real understanding person. • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Public Benefits Information/Services|Spiritual Support Services|Other (please specify)
Other Services
I have been working with June for the last few months . June is an amazing women, kind, supportive, caring empathetic and SUPER responsible!!!! I find it very easy to talk to her and she always , always keeps her promises, answers emails and call back! She is one of a kind. Easy to talk too. Her voice is very soothing and reassuring. June is by all mean a gift to your agency .
I bless her daily and happy that they are people like this in the world. G-d bless her ! A big THANK YOU!
Interpretation Services
No
Most Helpful
(name omitted) is the BEST!
Talking to a real understanding person.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Counseling Services|Other (please specify) • Other Services: Filed Order of Protection. • Interpretation Services: Yes
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Other (please specify)
Other Services
Filed Order of Protection.
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Service was fast and helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: housing navigator • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
housing navigator
Interpretation Services
No
Most Helpful
voucher
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Public Benefits I…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
(name omitted) is very informative, considerate, and helpful. She really tries to better her clients life and it's much appreciated.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) is trustworthy and have been extraordinary throughout these months with assisting me. I am truly grateful and appreciative for all the exemplary services she provides.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: Multiple services and referrals available. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Multiple services and referrals available.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or foo…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The case worker was the most helpful aspect of my visit today - she knew exactly which services would benefit my situation and was very efficient, knowledgeable and empathetic in providing solutions.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
(name omitted) and the staff are amazing, and very helpful people. Many thanks and blessings for them.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Psychiatric Servic…
Interpretation Services: No • Recommend Fjc: Yes • Language Survey Completed: English
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Child Services (ch…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
I received information about a dv emergency voucher and was assisted with completing the application by my case manager. she also added my children and I to a list so we can begin counseling
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: My case worker was very helpful and accommodating.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
My case worker was very helpful and accommodating.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My caseworker was so patient and nice to me. I was going through a hard time and she ensured me everything will be fine.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Client found the information provided by advocate helpful.
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Client found the information provided by advocate helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Being connected with counselor, (name omitted), is central to the aid I receive from these services. Specifically, the most helpful aspect is how we connect is through the use of Zoom video platform. Using Zoom allows me the freedom and feeling of safety to join from home, which means the world to me in this post-trauma space. I am sure if our sessions were in-person, I would have canceled or been a no-show, especially during the earlier stages of counseling. Even now, I am grateful for the chance to speak with (name omitted) reliably and sincerely online. Thanks to everyone for this opportunity. Counseling has changed my recovery process, and I feel capable to continue healing provided continued help.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: The resources that were offered and nice staff.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
The resources that were offered and nice staff.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: They helped me in an emergency situation.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
They helped me in an emergency situation.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Prompt response to my needs
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Prompt response to my needs
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: The workers really helped me out with my problems.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
The workers really helped me out with my problems.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: They helped me with lots of resources.
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
They helped me with lots of resources.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Recommend Fjc: No • Fjc: Staten Island
Services Today
Did not receive services today
Recommend Fjc
No
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case manager was very helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager was very helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Criminal Justice/NYPD Services
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Housing Information/Advocacy|Criminal Justice/NYPD Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: The lady at the front spoke my language and helped me out very well.
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
The lady at the front spoke my language and helped me out very well.
Recommend Fjc
Yes
Fjc
Staten Island
Met with Case Manager|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: The lady I met with was very nice and helpful. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
The lady I met with was very nice and helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Safety Planning|Child Services (children's counseling/playroom)|Public Benefits Informati…
Interpretation Services: No • Most Helpful: They helped me a lot • Recommend Fjc: Yes
Services Today
Safety Planning|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
They helped me a lot
Recommend Fjc
Yes
Fjc
Staten Island
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: The help I received was very helpful to me and helped me be myself again
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
The help I received was very helpful to me and helped me be myself again
Recommend Fjc
Yes
Fjc
Staten Island
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was very helpful in giving me information on next steps and possible back up plan.
Recommend Fjc
Yes
Fjc
Staten Island
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
I was connected to the resource I need and was pointed in the right direction by the case manager.
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager|Civil Legal Services|Safety Planning|Other (please specify)
Other Services: Referral for clothing, provided metro card. • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Other (please specify)
Other Services
Referral for clothing, provided metro card.
Interpretation Services
No
Most Helpful
I felt care from the case manager. Care is an action word. The information and referrals are helpful.
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Accessibility and fast response time of the case worker, Mahfuza Ahmed and the attorney
Recommend Fjc
Yes
Fjc
Brooklyn
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Everyone is always so amazingly nice. The person I spoke to listened, made me very (illegible) assist with resources.
Recommend Fjc
Blank
Fjc
Bronx
Met with Case Manager|Public Benefits Information/Services|Did not receive services today
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Public Benefits Information/Services|Did not receive services today
Interpretation Services
No
Most Helpful
(omitted name) was really amazing. She made me feel like I was capable of achieving anything.
Recommend Fjc
Yes
Fjc
Bronx
Did not receive services today
Services Today: Did not receive services today • Most Helpful: Please keep them. (omit name) and (omit name) are very nice. • Recommend Fjc: Blank
Services Today
Did not receive services today
Most Helpful
Please keep them. (omit name) and (omit name) are very nice.
Recommend Fjc
Blank
Fjc
Bronx
Did not receive services today
Services Today: Did not receive services today • Most Helpful: I have been here several times and I didn't receive any help since 2018. • Recommend Fjc: Blank
Services Today
Did not receive services today
Most Helpful
I have been here several times and I didn't receive any help since 2018.
Recommend Fjc
Blank
Fjc
Bronx
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Public Be…
Interpretation Services: No • Most Helpful: My advocate is amazing and truly doing all she can. Above and beyond. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
My advocate is amazing and truly doing all she can. Above and beyond.
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Yes. Good information. Very nice people.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Yes. Good information. Very nice people.
Recommend Fjc
Yes
Fjc
Bronx
Other (please specify)
Services Today: Other (please specify) • Other Services: Screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Screening
Interpretation Services
No
Most Helpful
They were able to direct me to the Crime Victim Unit and speak with supervisors.
Recommend Fjc
Yes
Fjc
Bronx
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: No
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I didn't receive any help regarding legal aid. I was told to come in for a consultation and no legal aid was available.
Recommend Fjc
No
Fjc
Bronx
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: No • Most Helpful: Assistance with my situation.
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
Assistance with my situation.
Recommend Fjc
Yes
Fjc
Bronx
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Housing information, books for kids, DV info
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Housing information, books for kids, DV info
Recommend Fjc
Yes
Fjc
Bronx
Safety Planning|Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services: Housing information • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning|Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
Housing information
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Really helpful. Thank you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pla…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The lady was amazing. Please gives (omit name) a license to advice people
Services Today
Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services|Did not receive services today|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The lady was amazing. Please gives (omit name) a license to advice people
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Yes: Legal, Counseling and Calling 911
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Other Services: Screening • Recommend Fjc: Yes
Services Today
Civil Legal Services|Other (please specify)
Other Services
Screening
Most Helpful
Patience, kindness, quick service, and they fed me. Great efforts to help. Thank you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
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