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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Economic Empowerm…
Other Services: Support • Interpretation Services: No • Most Helpful: The staff was very informative and helpful.
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Other (please specify)
Other Services
Support
Interpretation Services
No
Most Helpful
The staff was very informative and helpful.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Counseling Services|Child Services (ch…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Shelter Information/Advocacy|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
I met with a wonderful lady named (name omitted) and she helped me and is still helping me with all the services I needed and with figuring out everything I need for my son and myself
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I leaned about the EHV program
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I leaned about the EHV program
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
FJC has been unbelievably helpful. (name omitted) has taken great care to help me. I'm very grateful for everything!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: A team of experts assisting me let’s me know I’m important too. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
A team of experts assisting me let’s me know I’m important too.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Providing me with assistance with counseling services due to my situation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Providing me with assistance with counseling services due to my situation
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: PEAF application
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
PEAF application
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Public Benefits Information/Services
Services Today: Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Civil Legal Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Civil Legal Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Met with Case Manager|Civil Legal Services|Counseling Services|Public Benefits Informatio…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Other
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Publi…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Cantonese|Mandarin
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Cantonese|Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Cantonese
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Pu…
Interpretation Services: Yes • Interpretation Language: Cantonese|Mandarin • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Cantonese|Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Civil Legal Services|Safety Planning|Counseling Services|Public Benefits Information/Serv…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Civil Legal Services|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Mandarin
Civil Legal Services|Housing Information/Advocacy|Child Services (children's counseling/p…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Civil Legal Services|Shelter Information/Advocacy|Child Services (children's counseling/p…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Yes
Services Today
Civil Legal Services|Shelter Information/Advocacy|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Mandarin • Recommend Fjc: Blank
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
Mandarin
Housing Information/Advocacy|Public Benefits Information/Services
Services Today: Housing Information/Advocacy|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: The case worker was very informative, helpful and nice!
Services Today
Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The case worker was very informative, helpful and nice!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Most Helpful: Everything! • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Everything!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Did not receive services today|Other (please specify)
Services Today: Did not receive services today|Other (please specify) • Other Services: Immigration services • Interpretation Services: No
Services Today
Did not receive services today|Other (please specify)
Other Services
Immigration services
Interpretation Services
No
Most Helpful
Knowledgeable, dedicated and caring staff especially (name omitted).
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Very helpful information about my U Visa application.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Very helpful information about my U Visa application.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Shelter Information/Advocacy|Safety Planning
Services Today: Civil Legal Services|Shelter Information/Advocacy|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Helped me set up my application with NYCHA and also discussed jobs searching
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Helped me set up my application with NYCHA and also discussed jobs searching
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) is awesome, very helpful and cheerful while being helpful it’s very refreshing to find someone who enjoys what they do
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I was able to receive comprehensive legal help based on my situation. They introduced me to 2 different lawyers - (name omitted) with NYLAG and SFC for my child custody case. They saved my and my child's sanity.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: NYLAG legal assistance group • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
NYLAG legal assistance group
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I had a great help from a good immigration lawyer
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
I was able to Call at the family justice center safe horizon and get into a shelter. I am now waiting for a housing voucher. I finally feel safe
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: No • Most Helpful: I was able to get an attorney to help me file a petition for family court.
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
I was able to get an attorney to help me file a petition for family court.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Child Services (childr…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
I was able to get counseling for my 6 year old daughter and myself after being victims. we also got a coat and gloves
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Shelter Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: my divorce is in process.
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
my divorce is in process.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services|Public Benefits Informatio…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
I was able to meet with a police officer. She was so nice I was able to get copies of my police reports for court
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They helped me with baby clothing, diapers and wipes. They also gave me toiletries
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Shelter Information/Advocacy
Services Today: Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
I was able to receive all of the services needed in one place, when I was stressed. The playroom attendant made my children happy and comfortable. Thank you!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Everyone is very friendly, helpful, and professional. I received lots of support that I’m thankful for.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: Very accommodating services
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
Very accommodating services
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
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