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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's coun…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services|Child Services (children's…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: That she asked me what I was needing help in and referred me to services.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
That she asked me what I was needing help in and referred me to services.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Other Services: Drafted OP • Interpretation Services: No • Most Helpful: to know about DV services and resources
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Other (please specify)
Other Services
Drafted OP
Interpretation Services
No
Most Helpful
to know about DV services and resources
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Very helpful and met all my needs. Helped me attain a housing voucher application. Thank you.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
(name omitted) is always listening to my needs and always knows where to direct me for the help I need
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: housing
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
housing
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: applying for EHV
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
applying for EHV
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Arabic
Most Helpful
Apply for EHV
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Arabic
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
She helped me find resources for workplace advocacy and getting an order or protection
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Draft a petition
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Draft a petition
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Counseling Services|Other (please specify)
Services Today: Met with Case Manager|Counseling Services|Other (please specify) • Other Services: Services in the labor area • Interpretation Services: Yes
Services Today
Met with Case Manager|Counseling Services|Other (please specify)
Other Services
Services in the labor area
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
My case worker helped me with consultation for order of protection and divorce and counseling. She was very helpful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Extremely helpful and professional.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Extremely helpful and professional.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Counseling Services
Services Today: Civil Legal Services|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Most Helpful: Punctuality respect understanding working hard to help people on need.
Services Today
Civil Legal Services|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
Punctuality respect understanding working hard to help people on need.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
About what to do with my situation with my kids and husband, helped us to have stuffs for my baby and kids and myself too. And a lot
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services|Practical Support (ex: clothin…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Spiritual Support Services
Services Today: Spiritual Support Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Servic…
Interpretation Services: No • Most Helpful: (name omitted) has been very helpful in assisting me since my attack. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
(name omitted) has been very helpful in assisting me since my attack.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Shelter Information/Advocacy|Counseling Services
Services Today: Shelter Information/Advocacy|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Shelter Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
They help you in many different ways and will not give up until they find something useful in your situation
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services|Public Benefits Information/Ser…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Serv…
Interpretation Services: No • Most Helpful: awareness about dv services and resources • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
awareness about dv services and resources
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Information provided by case manager and developing safety plan was helpful.
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Information provided by case manager and developing safety plan was helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Provided list of counseling options • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Provided list of counseling options
Interpretation Services
No
Most Helpful
The information provided was helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Information provided by case manager gave clarity.
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Information provided by case manager gave clarity.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: No • Most Helpful: Information about potential services offered was helpful.
Services Today
Met with Case Manager|Other (please specify)
Other Services
Provided information about applying for public assistance benefits and furniture voucher through HRA.
Interpretation Services
No
Most Helpful
Information about potential services offered was helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Advocacy with civil legal Attorney regarding next steps. • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Advocacy with civil legal Attorney regarding next steps.
Interpretation Services
No
Most Helpful
The advocacy and information provided about filing petitions was helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Other (please spe…
Other Services: Gave me an appointment to the food stamp • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Other (please specify)
Other Services
Gave me an appointment to the food stamp
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
(name omitted) is extremely knowledgeable and helpful to my sons and I in our time of need. She is resourceful and efficient with resources to help. I am so thankful to her. The staff was also very helpful and efficient.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Civil Legal Services|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Case manager was efficient and services were effective. Case manager was the best part of working at the Family Justice Center.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Although it wasn’t today, (name omitted) was very helpful,kind,and caring. She made me feel that everything would be alright and she would help me in any way that she can
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) gave me resources to look into that can help me with my situation.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was great! She helped with everything made me feel safe set me up with attorneys so I can get legal advice. Thank you slowly things are coming together because of (name omitted)!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Most Helpful: Being informed of options to assist me. • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Criminal Justice/NYPD Services
Most Helpful
Being informed of options to assist me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) empathy and listening to my details with patience. Her kindness.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) empathy and listening to my details with patience. Her kindness.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Most Helpful: Yes • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Yes
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Most Helpful: Knowingly all the services that are available to me. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy
Most Helpful
Knowingly all the services that are available to me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: She made sure I understood every step by step that was going to happen.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
She made sure I understood every step by step that was going to happen.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Very informative, intensive, sensitive and helpful.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Very informative, intensive, sensitive and helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Ps…
Interpretation Services: No • Most Helpful: Kindness. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Spiritual Support Services
Interpretation Services
No
Most Helpful
Kindness.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services
Services Today: Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The supervisor and (name omitted) gave me hope that my abuser would be held accountable for violating the order of protection and destruction of my property.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Most Helpful
Nothing
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: She is awesome.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
She is awesome.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: No • Most Helpful: There's Hope.
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
There's Hope.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services|Spiritual Support Services|Other (pl…
Other Services: Order of Protection • Interpretation Services: No • Most Helpful: The staff are very helpful. Do there best to help families.
Services Today
Met with Case Manager|Criminal Justice/NYPD Services|Spiritual Support Services|Other (please specify)
Other Services
Order of Protection
Interpretation Services
No
Most Helpful
The staff are very helpful. Do there best to help families.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Most Helpful: Emergency housing voucher. Case manager (name omitted) • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Most Helpful
Emergency housing voucher. Case manager (name omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
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