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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Appreciate the friendliness and professionalism of front desk. Very helpful and compassionate.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I received the services that I selected.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I received the services that I selected.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: No
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
No
Fjc
Bronx
Language Survey Completed
English
Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Informat…
Interpretation Services: No • Most Helpful: (Name omitted) is very supportive and helpful. Thankful for her service. • Recommend Fjc: Yes
Services Today
Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Spiritual Support Services
Interpretation Services
No
Most Helpful
(Name omitted) is very supportive and helpful. Thankful for her service.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: Yes • Most Helpful: My case manager was very helpful to my needs.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
Yes
Most Helpful
My case manager was very helpful to my needs.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The staff were really helpful, by answering all my questions and refers me to the right services.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Counseling Services|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Counseling Services|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Polite, professional and thorough.
Services Today
Met with Case Manager|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Polite, professional and thorough.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Serv…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Economic Empowerment S…
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Economic Empowerment Services
Interpretation Services
No
Most Helpful
Immediate assistance without an appointment. Hope beyond belief! Thank you. (name omitted) welcomed me with compassion introduced me to (name omitted) who personally listened and gently recommended I met with a case manager. So glad I did!
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Referred me to needed services.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Referred me to needed services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
That FJC has been very instrumental in advocating and ensuring my needs are met. The staff is very attentive and professional and my case manager (name omitted) is an angel. She very amazing. Does her job superb and always goes above her call of duty. Thank you.
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning|Practical Support (ex: clothing or food donations)
Services Today: Safety Planning|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Interacting with the worker.
Services Today
Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Interacting with the worker.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Ps…
Interpretation Services: No • Most Helpful: She help me get things off chest and very sweet and helpful. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
She help me get things off chest and very sweet and helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: Yes • Interpretation Language: Bengali • Most Helpful: Support
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Bengali
Most Helpful
Support
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Bengali
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Other (please spec…
Recommend Fjc: Yes • Fjc: Brooklyn • Language Survey Completed: English
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Other (please specify)
Most Helpful
(name omitted) was so very helpful. He made me feel safe and assured I would get the help I needed. I went above and beyond to assist me and my son.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Safety Planning|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: He was very informative and helpful.
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
He was very informative and helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Most Helpful: They helped me create my profile. Pampers, etc. • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Most Helpful
They helped me create my profile. Pampers, etc.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: The visit was informative.
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
The visit was informative.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Housing programs and domestic violence advocacy services.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Housing programs and domestic violence advocacy services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Excellent.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Excellent.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Ch…
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The referral process and I file court docs. Also, case manager was incredible - customer service, etc.
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The donation of diapers and toiletries were very helpful for my family. Everyone was very nice here. Thank you.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: food pantry, clothes, MetroCard
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
food pantry, clothes, MetroCard
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Pampers, wipes, food, help with housing
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Pampers, wipes, food, help with housing
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playro…
Interpretation Services: No • Most Helpful: MetroCard, cellphone and counseling • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
MetroCard, cellphone and counseling
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Going to give a call for counseling.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Going to give a call for counseling.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: They are very attentive and I felt safe.
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
They are very attentive and I felt safe.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
Was given the info I need. Will get a phone call soon. My attorney (name omitted) was very helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: It helped me by talking to people.
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
It helped me by talking to people.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Clothing items. Food items.
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Clothing items. Food items.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food d…
Most Helpful: (illegible text) • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Most Helpful
(illegible text)
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They listen and care for others safety and well being. And see that we seek for therapy to better ourselves.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Case management help domestic violence.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case management help domestic violence.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Comfort and support.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Comfort and support.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Support for clothing supplies and advice on immigration.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Support for clothing supplies and advice on immigration.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: met center director • Most Helpful: Speaking to (name omitted)
Services Today
Other (please specify)
Other Services
met center director
Most Helpful
Speaking to (name omitted)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Practical Support…
Interpretation Services: No • Most Helpful: Book and car fare as an example to all others. • Recommend Fjc: Blank
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
Book and car fare as an example to all others.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
My child seeing his wonderful counselor (name omitted) who has helped him with his trauma.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Really helpful to know all the documents that are need to prepare a green card application. (name omitted) detailed all the requirements. Appreciate it.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
Everything!! It's difficult to put in words, what (name omitted) represents to me. She helped me to survive, when I was thinking life did make sense anymore. She guided me and every session. I was feeling better and better. Tomorrow I am going back to my country to start a new chapter and I feel happy about it! Thanks (name omitted)
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
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