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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Help with my immigration process.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Help with my immigration process.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Counseling Services|Public Benefits Information/Services
Services Today: Met with Case Manager|Counseling Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Counseling Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: No box was check on survey. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
No box was check on survey.
Interpretation Services
No
Most Helpful
My case worker was very good and helpful. Thanks so much (name omitted)
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Recommend Fjc: Blank • Fjc: Queens
Services Today
Housing Information/Advocacy
Most Helpful
Housing services are not very efficient. It takes years just for assessment of candidate.
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Counseling Services|Child Services (children's counseling/playroom)
Services Today: Counseling Services|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Every time I came to the FJC I feel welcomed like if I am with family. Everyone is so amicable and listen to me they make me feel so much better.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration • Recommend Fjc: Yes
Services Today
Other (please specify)
Other Services
Immigration
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was very helpful especially in explaining specific documents needed for case. She is also very comfortable to be around with.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: No boxes were checked • Interpretation Services: No
Services Today
Other (please specify)
Other Services
No boxes were checked
Interpretation Services
No
Most Helpful
Getting info.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Services Today: Met with Case Manager|Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
It was very useful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Safety Planning|Counseling Services|Criminal Justice/NYPD Services
Services Today: Safety Planning|Counseling Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning|Counseling Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They are very kind and make good recommendations of the options you have.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Immigration
Interpretation Services
No
Most Helpful
The information received.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Other Services: Immigration • Interpretation Services: Yes
Services Today
Civil Legal Services|Other (please specify)
Other Services
Immigration
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they help us with patience.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Well, they provide me with very useful and good information, thank you very much.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Excellent. I liked the services I received today very much.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Excellent. I liked the services I received today very much.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
They help. They have given me the mental strength, I feel safe, optimistic, and protected. They changed my life; I am very grateful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Shelter Information/Advocacy
Services Today: Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I learnt what applications you can file, and to track it on my cellphone, in addition to counseling and motivation.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: They provide good information about my case. They are very kind.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They provide good information about my case. They are very kind.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Immigration
Interpretation Services
No
Most Helpful
I felt very good with the services
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Practical Support (ex: clothing or food donations)
Services Today: Civil Legal Services|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: (name omitted)'s kindness.
Services Today
Civil Legal Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
(name omitted)'s kindness.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Practical Support (ex: clothing or food donations)|Spiritual Support Services
Services Today: Practical Support (ex: clothing or food donations)|Spiritual Support Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good treatment, the nice gifts to motivate my children and a good person, in desk number 9 gave me the gifts. I feel comfortable with the support they gave me.
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
Spanish
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good intentions, they explained everything relating to my immigration to me thoroughly.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Talking to (name omitted) about immigration agent.
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Talking to (name omitted) about immigration agent.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Knowing that I will be able to communicate and getting legalized.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I liked the conversation we had today
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I liked the conversation we had today
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Services Today: Housing Information/Advocacy|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Help, EHV application
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Everything, the information they provide is very good and they help us a lot. (name omitted) Thank you
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information for help with immigration.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good, the lady that helped me, God bless her.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I felt that somebody is listening to me and that I am not alone. I can trust someone.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Other Services: Order of Protection • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Criminal Justice/NYPD Services|Other (please specify)
Other Services
Order of Protection
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
(name omitted) calmed my anxiety and helped me with a lot of information. She made calls with me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All information and help received was very important I am very grateful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good help.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Services Today: Met with Case Manager|Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Legal support. Order of Protection
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Psychological Services • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Psychological Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the staff are very warm on the 2nd level where the security guards are always very friendly.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Economic Empowerment Services
Most Helpful
The information. The relief. The good treatment and the assistance provided by the employees
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Meeting with my District Attorney
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Their efficiency, they human quality, and comprehension. Their professionalism.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Talking with the counselor and being able to let it all out.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That it is normal, I felt the [Illegible] of the abuser and it takes time to forgive everything in its own time.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The meetings with (name omitted) are wonderful and fruitful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they are ablet (illegible) provide me with a solution.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: (illegible) • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
(illegible)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Being able to talk in my language, in Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Safety Planning|Child Services (children's counseling/playroom)
Services Today: Safety Planning|Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The service they provided me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Economic Empowerment Services|Practica…
Other Services: Classes, therapy • Interpretation Services: Yes • Interpretation Language: Spanish|Other
Services Today
Met with Case Manager|Housing Information/Advocacy|Economic Empowerment Services|Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
Classes, therapy
Interpretation Services
Yes
Interpretation Language
Spanish|Other
Interpretation Language Other
Portuguese
Most Helpful
They are always ready to help you, give information and case management and the receptionists
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Portuguese
Civil Legal Services|Housing Information/Advocacy|Safety Planning|Criminal Justice/NYPD S…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Support services updated information
Services Today
Civil Legal Services|Housing Information/Advocacy|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Support services updated information
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Having knowledge about violence in general
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the information and support that (name omitted) provided us.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
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