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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Satisfied, thank you.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everyone was a great help.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I feel great with all the help they have provided us.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
In truth, in 2016 I came here, brokenhearted, and today, you have helped me smile again, for all your help I say THANK YOU. Today, thanks to you, I have [Illegible].
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
HRA, Legal Services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Safety Planning|Psychiatric Services (medication management/Health and Hospital)
Services Today: Safety Planning|Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Clarifying doubts
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything was great, thank God for the angels we had here. God bless these people that treat me kindly.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Counseling Services|Practical Support (ex: clothing or food donatio…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: That they listened to me
Services Today
Met with Case Manager|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they listened to me
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning|Counseling Services|Public Benefits Information/Ser…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: That they helped me find a solution to my problem.
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they helped me find a solution to my problem.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Good information about the service.
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good information about the service.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Nothing.
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Nothing.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or foo…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I feel safe. Service, kindness, reliable and humanity.
Services Today
Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I feel safe. Service, kindness, reliable and humanity.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)|Other (please specify)
Services Today: Practical Support (ex: clothing or food donations)|Other (please specify) • Other Services: [Illegible] • Interpretation Services: Yes
Services Today
Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
[Illegible]
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Food aid. Metro card
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Services Today: Met with Case Manager|Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was important, I feel satisfied.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Sister, thank you very much for the help!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning|Counseling Services
Services Today: Met with Case Manager|Safety Planning|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Safety Planning|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Guiding me on legal matters.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Kind help, (name omitted).
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Everything is excellent.
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything is excellent.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Order of Protection • Interpretation Services: Yes
Services Today
Met with Case Manager|Other (please specify)
Other Services
Order of Protection
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Attention my [Illegible]
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That I am to receive a call from the (organization name omitted).
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)|Spiritual Support Services|Did not rec…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)|Spiritual Support Services|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They were not able to help me here but the kind [Illegible] helped me obtain information and helped me to make a phone cal. Thank you
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they are very kind and that you feel that you are not alone.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They called me to give me a new appointment.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Received support from the person and lot of information.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything is excellent
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Bengali
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Bengali
Most Helpful
I found the Christmas holiday gifts like toys and clothes were the most helpful about my visit today to the FJC!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Bengali
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I received remote mental health services for almost two years with (name omitted). I appreciate all the support and knowledge I received via my zoom sessions with (name omitted). We had a very good interaction via zoom. (name omitted) is exceptional in her line of work she truly imparted her best knowledge of her practice with me. She’s amazing. I moved to Florida and unfortunately I had to stop my services. However I must say that (name omitted) helped me through my journey and I’m in a much better place I can’t thank her enough for her dedication and commitment to me. (name omitted) is definitely an asset to FJC. I wish her the very best.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services|Did not receive services today
Services Today: Counseling Services|Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Did not receive services today
Interpretation Services
No
Most Helpful
I have spent the last 6 months receiving counseling with the Mount Sinai SAVI program and I can easily say (name omitted) changed my life for the better. My PSTD is significantly more manageable and I feel so much better about myself. Considering how time consuming my work schedule is, remote therapy was key to me accessing resources. I would recommend this program to anyone who needs the help and I am eternally grateful for this woman.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
I’m hoping to be assisted with housing court scheduled for (date omitted)… if you can please help, thank you, (name omitted)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Coping skills helps on a day to day use then yourself
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Coping skills helps on a day to day use then yourself
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: They help family's that are in need of a verity of different things
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They help family's that are in need of a verity of different things
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Relationship between client & therapist, I find is very secure, safe, friendly respectful atmosphere.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services|Practical Support (ex: clothing or food donations)
Services Today: Counseling Services|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: The counseling services helps me with my healing and mental health journey.
Services Today
Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The counseling services helps me with my healing and mental health journey.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Child Services (c…
Interpretation Services: No • Most Helpful: Feel happy. Thanks so much. • Recommend Fjc: Blank
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Feel happy. Thanks so much.
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Child Services (childr…
Interpretation Services: No • Most Helpful: Everyone was kind + professional. Greatly appreciative of support + services! • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Everyone was kind + professional. Greatly appreciative of support + services!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Most Helpful: Advice • Recommend Fjc: Yes
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Most Helpful
Advice
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: I learn a lot of information about my case
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
I learn a lot of information about my case
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: All the information that the center provide me with was very and really helpful • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
All the information that the center provide me with was very and really helpful
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Practical Support (ex: clothing or food donations)|Other (please specify)
Services Today: Practical Support (ex: clothing or food donations)|Other (please specify) • Other Services: Referral info • Most Helpful: Practical health planning from (name omitted)
Services Today
Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
Referral info
Most Helpful
Practical health planning from (name omitted)
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Parenting class • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Parenting class
Interpretation Services
No
Most Helpful
Very informative. I learned about empathy
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: Support and parenting guidance
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Support and parenting guidance
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Group • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Group
Interpretation Services
No
Most Helpful
The group was really good learn about how the mind or brain work etc. How yoga help with the body etc. but it was really good & interested.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The case manager was very supportive and kindly call a agency for me. Thank you.
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The case manager was very supportive and kindly call a agency for me. Thank you.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Honestly, everything. I learned a lot from the case manager and got a counseling appointment. Everyone was friendly.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Provided a workshop I can attend to help with housing
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Provided a workshop I can attend to help with housing
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Public Ben…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
All I would say, I was very comfortable here and the staff are very nice and helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Information about housing and getting help.
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Information about housing and getting help.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Services Today: Met with Case Manager|Civil Legal Services|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: To be able to contact housing attorney about my rights.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
To be able to contact housing attorney about my rights.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Just the kindness shown.
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Just the kindness shown.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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