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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case manager was very nice friendly and very helpful was very informative nice very welcoming experience
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) was so helpful. I love her she put her all in her work. Thanks (name omitted).
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: Counselor was very calm. Knowledgeable. (intake) • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Counseling Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Counselor was very calm. Knowledgeable. (intake)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
The case manager, staff at front desk was very helpful, caring, assisted me with all my needs. Made me feel comfortable safe.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The story of FJC was so nice they listen, they made me feel heard.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The story of FJC was so nice they listen, they made me feel heard.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Case manager was very helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case manager was very helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Order of protection app • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Order of protection app
Interpretation Services
No
Most Helpful
All employees was very helpful and kind.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services: No • Most Helpful: I was told info that was helpful to my case. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
I was told info that was helpful to my case.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Did not receive services today
Interpretation Services: No • Most Helpful: There wasn't enough resources for services today. Left unsatisfied. • Recommend Fjc: No
Services Today
Met with Case Manager|Housing Information/Advocacy|Did not receive services today
Interpretation Services
No
Most Helpful
There wasn't enough resources for services today. Left unsatisfied.
Recommend Fjc
No
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: The information I was given.
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
The information I was given.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Able to allow me to pure out my mind
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Able to allow me to pure out my mind
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Shelter Information/Advocacy|Practical Support (ex: clothing or food donations)
Services Today: Shelter Information/Advocacy|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: informative
Services Today
Shelter Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
informative
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I know it well
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I know it well
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Child Serv…
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
I really appreciate the time here speaking with (name omitted) she was very polite + patient she listen to my issues and told me to wait until someone contact me about the case I am glad I came here for the situation
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Practical…
Interpretation Services: No • Most Helpful: A peace of relive Thank you • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
A peace of relive Thank you
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The case worker was attentive and was able to give sound advice and guidance.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case worker was attentive and was able to give sound advice and guidance.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning
Interpretation Services: No • Most Helpful: They are very helpful and polite and caring. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
They are very helpful and polite and caring.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
The worker was kind and informed me on the services I needed. She completed the request I came for.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Referral to the immigration lawyer
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Referral to the immigration lawyer
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The case manager was very helpful and compassionate she send my case to a lawyer to call me back she was very nice & helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Most Helpful: Housing
Services Today
Safety Planning
Interpretation Services
Yes
Most Helpful
Housing
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The whole program is helpful. Very informational too.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The whole program is helpful. Very informational too.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Most Helpful: Visit was informative and helpful • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Visit was informative and helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Bengali
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Bengali
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Bengali
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: N/A
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
N/A
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: No • Most Helpful: Please raise income requirements we have to pay for everything
Services Today
Met with Case Manager|Other (please specify)
Interpretation Services
No
Most Helpful
Please raise income requirements we have to pay for everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Domestic violence • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Domestic violence
Interpretation Services
No
Most Helpful
Knowledge about my rights.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: everything
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The workers were very helpful & resourceful. friendly kind. they are trying to help me with my problems (ongoing).
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Most Helpful: There were many services I was not aware of case manager was very helpful
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
There were many services I was not aware of case manager was very helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: N/A • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
N/A
Interpretation Services
No
Most Helpful
My case worker was very knowledgeable and helpful with information in regards to immigration/divorce.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Practical Support (ex:…
Interpretation Services: No • Most Helpful: The information and resources provided to me • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The information and resources provided to me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The most helpful thing I liked about my visit today at FJC, was that I got to get assistance in therapy, group therapy and needs that fit my problems today.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Economic Empowerment Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Economic Empowerment Services • Interpretation Services: No • Most Helpful: I got an advice I need to do. Thank you for your help.
Services Today
Met with Case Manager|Housing Information/Advocacy|Economic Empowerment Services
Interpretation Services
No
Most Helpful
I got an advice I need to do. Thank you for your help.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Public Benefits I…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The sensitivity of my case supervisor. She made it easy to relive this tragic experience & to be able to receive the help that I needed, so I would be able to become whole again.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
Thank you very much Jenna Taono for you kindness and professionalism.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Russian
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Civil Legal Services|Counseling Services
Most Helpful
(name omitted) is best of the best. Her warm attitude and professionalism exceed all criteria's. My deep appreciation to (name omitted).
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: (name omitted) was great she helped me a lot today
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) was great she helped me a lot today
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Info on having an attorney to reach me concerning housing issue service and counseling
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Excellent service. Staff very nice
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Excellent service. Staff very nice
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Got appointment with lawyer
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Got appointment with lawyer
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Infor…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Wonderful attention thanks.
Services Today
Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Wonderful attention thanks.
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Child Services (children's counseling/playroom)
Services Today: Civil Legal Services|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Everyone is so kind and the child center makes it so convenient so kids don't listen into uncomfortable convo, parents may have with case managers/workers. thank you!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: I get my help • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
I get my help
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Child Services (children's counseling/playroom)|Spiritual Su…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Thanks for everything
Services Today
Housing Information/Advocacy|Child Services (children's counseling/playroom)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thanks for everything
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Shelter Information/Advocacy|Safety Planning
Services Today: Shelter Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: finding out I have to have a pa case to get proper assistance
Services Today
Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
finding out I have to have a pa case to get proper assistance
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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