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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I received a referral for a CP voucher. I'm so thankful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I received a referral for a CP voucher. I'm so thankful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)|Spiritual Support Services
Services Today: Child Services (children's counseling/playroom)|Spiritual Support Services • Interpretation Services: Yes • Most Helpful: Amazing. everybody very nice.
Services Today
Child Services (children's counseling/playroom)|Spiritual Support Services
Interpretation Services
Yes
Most Helpful
Amazing. everybody very nice.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
With the legal info I was looking for.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Economic Empowerment Services|Practical Support (ex: clothing or fo…
Interpretation Services: No • Most Helpful: Very helpful for parents and family getting stable. Excellent social services. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Economic Empowerment Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Very helpful for parents and family getting stable. Excellent social services.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Everyone was very patient, understanding, and helpful.
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Everyone was very patient, understanding, and helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)|Criminal Justice/NY…
Interpretation Services: No • Most Helpful: Everything • Recommend Fjc: Yes
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
Case worker (name omitted) was extremely helpful, went above and beyond to answer all my questions and concerns.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Other (pl…
Interpretation Services: No • Most Helpful: Great staff! • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Other (please specify)
Interpretation Services
No
Most Helpful
Great staff!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Quick service kind and caring.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Quick service kind and caring.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I am always welcomed with a positive attitude and I receive great help.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I am always welcomed with a positive attitude and I receive great help.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Criminal Justice/NYPD Services
Services Today: Civil Legal Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Most Helpful: Everything was useful and amazing.
Services Today
Civil Legal Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Most Helpful
Everything was useful and amazing.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Some programs & other information for counseling & education on some family issues
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I was helped with step by step process in my actions.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I was helped with step by step process in my actions.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: Yes • Most Helpful: no matter what they help how ever they can. Thank you to everyone.
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Most Helpful
no matter what they help how ever they can. Thank you to everyone.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The worker was very helpful and she trying her best to help my situation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The worker was very helpful and she trying her best to help my situation
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: It was so welcoming I felt valued & respected. I am so grateful for coming here.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It was so welcoming I felt valued & respected. I am so grateful for coming here.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Attorney referral • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Attorney referral
Interpretation Services
No
Most Helpful
Fill like an umbrella that could help provide support.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: No • Most Helpful: It was very informative and helpful.
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
It was very informative and helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Shelter Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: All the ladies are very helpful and supportive
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
All the ladies are very helpful and supportive
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Was able to get information on all the question I asked help with.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Was able to get information on all the question I asked help with.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Practical Support (ex: clothing or food…
Interpretation Services: No • Most Helpful: Useful information and resources for my needs. • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Useful information and resources for my needs.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Absolutely blown away by your expert service (name omitted) is extraordinary. Thank you for providing this viral public services much love
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: There's always some on to help at the FJC. Very caring
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
There's always some on to help at the FJC. Very caring
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) and the staff exclude kindness. This is very comforting for people who are experiencing DV. I also appreciate the collection of children's books reflect the diversity of an inner city community. Thank you for being culturally sensitive & inclusive!
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Staff were pleasant & understanding to needs of family I accompanied as a support friend. There are a credit to your agency! A retired NYS court Employee of BX Family Court.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The magnitude of humanity. They made me feel safe and comfortable. Also, I can honestly say they provided all the help and information and that make me feel safe. Thank you so much for your [illegible]!!!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They will help victims with counseling, legal, food, school supplies etc. They are great [illegible] people.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Strong surviving mother who needs help. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Strong surviving mother who needs help.
Interpretation Services
No
Most Helpful
Real [illegible] No more criminals/rapists (name omitted) (illegible)
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Counseling Services|Economic Empowerment Services|Practical Support (ex: clothing or food…
Interpretation Services: No • Most Helpful: I love meeting with my [illegible] therapist. She is [illegible] forward in life • Recommend Fjc: Yes
Services Today
Counseling Services|Economic Empowerment Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
I love meeting with my [illegible] therapist. She is [illegible] forward in life
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
(name omitted) gave me a wealth of knowledge. She made me feel comfortable and gave me hope. Holly was super sweet. I love that you guys have interns there too. (name omitted) was the 1 st person I met and she brightened my day. Her love for children is pure. Her caring nature can warm any heart. She was assigned to be my caseworker.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They will help victims with counseling, legal, food, school supplies etc. They are great (illegible) people
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish|Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish|Other
Interpretation Language Other
illegible
Most Helpful
With the legal info I was looking for.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Economic Empowerment Services|Practical Support (ex: clothing or fo…
Interpretation Services: No • Most Helpful: Very helpful for parents and family getting stable. Excellent social services. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Economic Empowerment Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Very helpful for parents and family getting stable. Excellent social services.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Everyone was very patient, understanding & helpful.
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Everyone was very patient, understanding & helpful.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)|Criminal Justice/NY…
Interpretation Services: No • Most Helpful: Everything • Recommend Fjc: Yes
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
Case worker (name omitted) was extremely helpful, went above and beyond to answer all my questions and concerns
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Other (pl…
Interpretation Services: No • Most Helpful: Great Staff! • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Other (please specify)
Interpretation Services
No
Most Helpful
Great Staff!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Quick service kind and caring.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Quick service kind and caring.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) and the staff exude kindness. This is very comforting for people who are experiencing DV. I also appreciate the collection of children's books reflect the diversity of an inner city community. Thank you for being culturally sensitive & inclusive!
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I am always welcomed with a positive attitude and I reactive great help.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I am always welcomed with a positive attitude and I reactive great help.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Criminal Justice/NYPD Services
Services Today: Civil Legal Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Most Helpful: Everything was useful and amazing
Services Today
Civil Legal Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Most Helpful
Everything was useful and amazing
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Some programs & other information for counseling & education on (illegible) family issues
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I was helped with step by step process in my actions.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I was helped with step by step process in my actions.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: Yes • Most Helpful: No matter what they help how ever they can. Thank you to everyone.
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Most Helpful
No matter what they help how ever they can. Thank you to everyone.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Staff were pleasant & understanding to needs of family I accompanied as a support friend. They are a credit to your agency! A retired NYS Court employee of BX Family Court.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
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