Annual Report on Family Justice Center Client Satisfaction Surveys

Counseling Services

No

Therapy session was awesome

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy

No

Came for rental assistance, but wasn't able to get help b/c I am a single (illegible) domestic violence survivor No children = No help.

Yes

Brooklyn

English

Housing Information/Advocacy|Shelter Information/Advocacy

No

I was allowed food from pantry for my child

Yes

Brooklyn

English

Housing Information/Advocacy

No

Very informative I would like couceling services for 5 yrs old sections or housing services

Yes

Brooklyn

English

Child Services (children's counseling/playroom)|Public Benefits Information/Services

Yes

Yes

Brooklyn

English

Counseling Services

No

What I found most helpful was friendly staff welcoming me and my children to center this allowed us to be vulnerable enough to share our story.

Yes

Brooklyn

English

Counseling Services

No

Counselor is always supportive.

Yes

Brooklyn

English

Met with Case Manager

No

conversation and communication with a CM to know about the DV services and resources.

Yes

Bronx

English

Met with Case Manager|Counseling Services

Yes

Spanish

Yes

Bronx

Spanish

Counseling Services

No

I got a new appointment with a lawyer. Call from counseling.

Yes

Bronx

English

Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services

Yes

Spanish

Coming to this center was the best decision, I loved the help, its workers are very friendly, I recommend it 100%

Yes

Bronx

Spanish

Shelter Information/Advocacy

No

Note: Good service, good attention, a lot of kindness from all the staff
Thank you
Excellent

Blank

Bronx

English

Met with Case Manager

Yes

Spanish

Kindness and attention

Yes

Bronx

Spanish

Shelter Information/Advocacy|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)

No

The most useful thing that I found was the human staff, specifically (name omitted), social worker
Thank you
When I entered this center, I was depressed, the tears did not stop, I found a young woman in the elevator corridor who saw me cry and gave me a big hug. Then the treatment of the young people in assistance was super polite and friendly, Hilda received me and referred me to (name omitted), a social worker, who gave me another hug and support, seeing such a professional and empathetic person within the situation I went through was very comforting for my emotional state. Thanks to her I can say that I am motivated to emulate or do what she does in order to help women like me, who are psychologically and emotionally abused.

Yes

Bronx

English

Met with Case Manager

No

- The help provided
- Counseling

Yes

Bronx

English

Met with Case Manager|Other (please specify)

Yes

Spanish

The lady in reception, the secretary and the assistant (name omitted) were very friendly, very good service. Thank you for understanding

Yes

Bronx

Spanish

Met with Case Manager

Yes

Spanish

Excellent attention, very good support information. Counseling. I am very grateful to the Director: (name omitted)
Excellent attention. (name omitted)

Yes

Bronx

Spanish

Met with Case Manager|Civil Legal Services|Safety Planning|Counseling Services

No

Everything was useful for me since they guided me about my case and referred me to the next thing to do.

Yes

Bronx

English

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services

Yes

Spanish

The people, very kind, and they help you with everything that is needed. Very satisfied.

Yes

Queens

Spanish

Met with Case Manager

Yes

Spanish

Yes

Bronx

Spanish

Met with Case Manager

Yes

Spanish

That I was able to vent a lot, thank God.

Yes

Bronx

Spanish

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Services

Yes

Spanish

That I finally felt supported and safe... Thank you very much for the support

Yes

Bronx

Spanish

Other (please specify)

social worker

Yes

Spanish

I would like to thank Her Justice in general for her help and support and especially (name omitted), as
she has been the person with whom I have been in the most communication, thank you (name omitted)
for your help and patience.

Blank

Bronx

Spanish

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Child Services (children's counseling/playroom)

Yes

lawyer
voucher
childcare
cash assistance

Yes

Bronx

English

Other (please specify)

No

The worker was very helpful

Yes

Bronx

English

Counseling Services

They explained to me how the process works on my case, they transferred me to the correct office according to my case

Yes

Bronx

English

Met with Case Manager|Housing Information/Advocacy

Yes

Spanish

Pleased with my worker, “(name omitted)” helped me, she is very efficient, thank you :)

Yes

Bronx

Spanish

Housing Information/Advocacy|Safety Planning|Criminal Justice/NYPD Services|Spiritual Support Services|Did not receive services today|Other (please specify)

Yes

Spanish

I liked the treatment, blessings, and peace in your life

Yes

Bronx

Spanish

Met with Case Manager

No

The lady was very kind and provided me the needed information

Yes

Bronx

English

Met with Case Manager

Yes

Spanish

Conversing with a professional who listened to me, showed interest and oriented me- looked for information and gave it to me.
Thank you!

Yes

Bronx

Spanish

Counseling Services

Yes

Spanish

Indications about health and I feel very satisfied with your services.

Yes

Bronx

Spanish

Other (please specify)

case manager

No

Information and appointment with a lawyer online

Yes

Bronx

English

Met with Case Manager

No

Their service always so good, helpful, and professional

Yes

Bronx

English

Practical Support (ex: clothing or food donations)

Yes

Support for school supplies.
Child Support Information
(name omitted) excellent person

Yes

Bronx

English

Practical Support (ex: clothing or food donations)

No

The information provided

Yes

Bronx

English

Met with Case Manager|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)

No

Very good

Yes

Bronx

English

Met with Case Manager|Shelter Information/Advocacy

Yes

Spanish

Everyone was very helpful, thank you very much

Yes

Bronx

Spanish

Public Benefits Information/Services

Yes

Spanish

The help and information and the kindness of the
people who assisted me, thank you very much!

Yes

Bronx

Spanish

Civil Legal Services|Spiritual Support Services

Yes

Spanish

(name omitted) was not there, but the receptionist lawyer helped me

Yes

Brooklyn

Spanish

Met with Case Manager|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)

Yes

Spanish

Even though my worker was not there, I was able to speak with the director (name omitted)

Yes

Brooklyn

Spanish

Civil Legal Services

Yes

Spanish

Everything, thank you very much

Yes

Brooklyn

Spanish

Housing Information/Advocacy|Shelter Information/Advocacy|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)

Yes

Spanish

- they gave me food and helped with daycare

Yes

Brooklyn

Spanish

Met with Case Manager

Yes

Spanish

The information support was very useful, very good service

Yes

Brooklyn

Spanish

Civil Legal Services

No

Solution and answers to my questions

Yes

Brooklyn

Housing Information/Advocacy

Yes

Spanish

All thanks to God, and let us see if I can get out of this suffering

Yes

Brooklyn

Spanish

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)

Yes

Spanish

Food for my baby, help for me about protection information and support for food from public benefits

Yes

Brooklyn

Spanish

Met with Case Manager|Public Benefits Information/Services

Yes

Spanish

Good attention, good explanation, they answered all my questions.

Yes

Brooklyn

Spanish

Counseling Services

Yes

Arabic

Thank them because they were good to me.

Yes

Bronx

Arabic

Child Services (children's counseling/playroom)

My children are happy whenever we go to the center, the treatment is so excellent.

Yes

Queens

English

Met with Case Manager|Civil Legal Services|Counseling Services

No

Very good information

Yes

Queens

English