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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Most Helpful: They helped me with counseling • Recommend Fjc: Yes
Services Today
Psychiatric Services (medication management/Health and Hospital)
Most Helpful
They helped me with counseling
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The visit was very useful to me, I was able to find out many things regarding the case I am dealing with, thank you
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That all the staff are efficient, competent, and efficient. It is a pleasure to visit your institution. Blessings (illegible)
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Housing Information/Advocacy|Child Services (children's counseling/playroom)|Spiritual Su…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Thanks for everything
Services Today
Housing Information/Advocacy|Child Services (children's counseling/playroom)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thanks for everything
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Child Ser…
Interpretation Services: Yes • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services
Interpretation Services
Yes
Most Helpful
Everyone is very kind, and all the services were useful to me. Thank you very much.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: That they support me with a private room to take my court and I feel safer
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they support me with a private room to take my court and I feel safer
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: They were very kind, attentive and helped me with my problems.
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They were very kind, attentive and helped me with my problems.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything <3
Eve thing (illegible)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Safety Planning|Practical Support (ex: clothin…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Information Legal appointments HRA
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information
Legal appointments
HRA
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I felt a lot of support from each of the girls.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very kind, they put me up to date on the things that really are (illegible)
thank you very much
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything, very good attention
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Spiritual Support Services
Services Today: Child Services (children's counseling/playroom)|Spiritual Support Services • Interpretation Services: Yes • Most Helpful: Amazing (illegible) Everybody very nice
Services Today
Child Services (children's counseling/playroom)|Spiritual Support Services
Interpretation Services
Yes
Most Helpful
Amazing (illegible)
Everybody very
nice
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Therapy session was awesome
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Therapy session was awesome
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Did not receive services today
Services Today: Child Services (children's counseling/playroom)|Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Amazing, everybody was nice.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Infor…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Wonderful attention. Thanks
Services Today
Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Wonderful attention. Thanks
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good information.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Child Services (children's counseling/playroom)|Did not rece…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Thanks for everything.
Services Today
Housing Information/Advocacy|Child Services (children's counseling/playroom)|Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thanks for everything.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services: No • Most Helpful: I get my help. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
I get my help.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Child Services (children's counseling/playroom)
Services Today: Civil Legal Services|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Everyone is so kind and the children's room makes it so convenient so kids don't listen to uncomfortable conversations parents may have with case managers. Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was called to make a new appointment
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Assistance for a possible home
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Assistance for a possible home
Recommend Fjc
Yes
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Received support from the person and a lot of information
Recommend Fjc
Yes
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything excellent
Recommend Fjc
Yes
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: Time to closer bond with my children.
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Time to closer bond with my children.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Event • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Event
Interpretation Services
No
Most Helpful
Quality time for my children and self
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: The resources my family and I are able to receive.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
The resources my family and I are able to receive.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Event • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Event
Interpretation Services
No
Most Helpful
Helping child with different resources.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Ec…
Interpretation Services: No • Most Helpful: information about dv services and resources. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
information about dv services and resources.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Meeting with the case worker to inform her on my problems and her reassuring me she’s going to help me
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services
Interpretation Services
No
Most Helpful
Provided the services I needed such as civil legal, counseling, advocacy letter and housing assistance
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: information
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
information
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Most Helpful: How compassionate and resourceful (name omitted) is in supporting my family • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Most Helpful
How compassionate and resourceful (name omitted) is in supporting my family
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: Information is always helpful
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Information is always helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)|Other (please specify)
Services Today: Practical Support (ex: clothing or food donations)|Other (please specify) • Other Services: Secret santa • Interpretation Services: No
Services Today
Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
Secret santa
Interpretation Services
No
Most Helpful
Compassion
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The connection to recourses my advocate (name omitted) chills always checks on me and links me with needed recourses. In this visit my daughter was able to receive Christmas gifts and make her Christmas better we also received food. Thank you Manhattan family Justice center and thank you for hiring (name omitted) we need more advocates like her
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Other (please specify)
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Migración • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Migración
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Migración • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Migración
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Criminal Justice/NYPD Services
Services Today: Civil Legal Services|Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything very good
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: The staff were cordial, friendly and very helpful especially (name omitted).
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The staff were cordial, friendly and very helpful especially (name omitted).
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Immigration
Interpretation Services
No
Most Helpful
The staff were professional, dedicated and exceeded my expectations. (name omitted) went above and beyond. I owe her a debt of gratitude for her dedication, attention to the details of my case. And always keeping me in the loop as to developments in my case.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Counseling Services|Other (please specify)
Services Today: Met with Case Manager|Counseling Services|Other (please specify) • Other Services: immigration • Interpretation Services: No
Services Today
Met with Case Manager|Counseling Services|Other (please specify)
Other Services
immigration
Interpretation Services
No
Most Helpful
my immigration attorney was very thoughtful and helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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