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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Servic…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services
Services Today: Met with Case Manager|Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Simplified Chinese
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: English
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Most Helpful
Respect, kindness, communication helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Computer usage. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Computer usage.
Interpretation Services
No
Most Helpful
The excellent customer service from staff.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: It was very hopeful to have someone talk to you.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
It was very hopeful to have someone talk to you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Counseling Services
Services Today: Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was very kind and thorough. Took her time with me, even after hours on a Friday.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
I found the friendliness and knowledge of the case manager most helpful because she put me at ease. Having the case manager, (name omitted), listen to my experience and offer support was helpful and appreciated.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Economic Empowerment Services
Services Today: Met with Case Manager|Economic Empowerment Services • Most Helpful: The help and information. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Economic Empowerment Services
Most Helpful
The help and information.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: The workers are very nice.
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
The workers are very nice.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Did not receive services today|Other (please specify)
Services Today: Did not receive services today|Other (please specify) • Interpretation Services: No • Most Helpful: That there have been other people who have been in my shoes.
Services Today
Did not receive services today|Other (please specify)
Interpretation Services
No
Most Helpful
That there have been other people who have been in my shoes.
Recommend Fjc
Yes
Fjc
Bronx
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: New information from (name omitted).
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
New information from (name omitted).
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: The respect for my situation and privacy.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
The respect for my situation and privacy.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The knowledge and information given by (name omitted) (case manager). I felt safe and felt like I could talk about everything without being judged.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: The ADA helped me to know it will be okay with this case. Thank you!
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The ADA helped me to know it will be okay with this case. Thank you!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: The resources.
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
The resources.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: They gave me information regarding how to get a full order of protection.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They gave me information regarding how to get a full order of protection.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Found out about SNAP and other social services and financial help I needed.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Found out about SNAP and other social services and financial help I needed.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The staff is helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The staff is helpful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Blank
Services Today: Blank • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Blank
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Punjabi, Mindi
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Bengali
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Bengali
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Bengali
Civil Legal Services|Did not receive services today
Services Today: Civil Legal Services|Did not receive services today • Interpretation Services: No • Most Helpful: Very helpful information.
Services Today
Civil Legal Services|Did not receive services today
Interpretation Services
No
Most Helpful
Very helpful information.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: Worker helped me.
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
Worker helped me.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Blank • Most Helpful: How helpful they are.
Services Today
Civil Legal Services
Interpretation Services
Blank
Most Helpful
How helpful they are.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The lady took time to explain every step by step which was very helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The lady took time to explain every step by step which was very helpful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Paperwork + step by step assistance with divorce.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Paperwork + step by step assistance with divorce.
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Making sure if I need anything such as safe living situation.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Making sure if I need anything such as safe living situation.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services: No • Most Helpful: Very Informative. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Very Informative.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The information from the attorney was clear. All questions were answered and a lot of time was spent covering everything in my case.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services|Economic Empowerment Services
Services Today: Counseling Services|Economic Empowerment Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Economic Empowerment Services
Interpretation Services
No
Most Helpful
I welcomed the empathy in everyone's voice when they talked to me, the resources that were given to me to keep me move forward on my own!!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Yes
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: No • Most Helpful: Housing information/advocacy. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Housing information/advocacy.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Most Helpful: Blank
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Most Helpful
Blank
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
Arabic
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: My attorney is super helpful.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
My attorney is super helpful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Job and solve my solution.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Job and solve my solution.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: Very understanding.
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Very understanding.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Everything.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Everything.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: All.
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: The fact that I had someone to stay with my child.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The fact that I had someone to stay with my child.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Case manager.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Spiritual Support Services
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Case Manager
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Case Manager
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Most Helpful: Blank
Services Today
Civil Legal Services
Interpretation Services
Yes
Most Helpful
Blank
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Blank
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Divorce file. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Divorce file.
Interpretation Services
No
Most Helpful
I got info about how I can file my divorce letter safely.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Arabic
Most Helpful
Blank
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Arabic
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: it was great every time I come here it gets Better.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
it was great every time I come here it gets Better.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
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