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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: The were helpful and gave lots of information.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
The were helpful and gave lots of information.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: An appointment was provided for CM, immigration and legal services • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
An appointment was provided for CM, immigration and legal services
Interpretation Services
No
Most Helpful
easy access and fast and prompt response to service
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: the services were explain and I understood them all
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
the services were explain and I understood them all
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Very effective, and was contacted very fast.
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Very effective, and was contacted very fast.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Quick and efficient
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Quick and efficient
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Expeditious, welcoming and helpful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Expeditious, welcoming and helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
the confidentiality policy, the array of services, and the safety planning (name omitted) provided for me in my situation.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) was very professional, and I like her tone of voice as she was informative and explained my concerns. She was able refer me for service
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Provided me with an appointment for Case Manager. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Provided me with an appointment for Case Manager.
Interpretation Services
No
Most Helpful
Was surprised because since incident happened no one reached out to me from any agency to provide support. ACS referred me to BXFJC. Thank you for calling me back and give me an appointment.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
(name omitted) provided me with information on the services, and will help me to connect with a staff for immediate service
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Very informative and (name omitted) answered all my questions.
Services Today
Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Very informative and (name omitted) answered all my questions.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: follow up appointment to my case manager • Interpretation Services: No
Services Today
Other (please specify)
Other Services
follow up appointment to my case manager
Interpretation Services
No
Most Helpful
I have connected in the past, and wish all victims would have more of a hand holding for services rather then provide paper referrals. I was returned a voice message very fast.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: appointment was given to speak to a case manager • Interpretation Services: No
Services Today
Other (please specify)
Other Services
appointment was given to speak to a case manager
Interpretation Services
No
Most Helpful
How efficient the center is.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
All Information on call was excellent, (name omitted) understood my issues, and provided me with a lot of information, although it was not domestic violence, thank you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
(name omitted) provided me with all the service I needed, did not have an attitude and very helpful and understanding of my years of abuse.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning|Other (please specify)
Services Today: Civil Legal Services|Safety Planning|Other (please specify) • Other Services: Info on services and will have a remote appointment today with a case worker • Interpretation Services: No
Services Today
Civil Legal Services|Safety Planning|Other (please specify)
Other Services
Info on services and will have a remote appointment today with a case worker
Interpretation Services
No
Most Helpful
(name omitted) is understanding of what's going on in my life and she gave me the right resources/info. She pointed me in the right direction. And gave me an appointment to speak to a case worker today, very fast.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
The Really appreciate alle help Thank
Most Helpful: The Really appreciate alle help Thank • Recommend Fjc: Blank • Fjc: Brooklyn
Most Helpful
The Really appreciate alle help Thank
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services • Most Helpful: The support • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning|Criminal Justice/NYPD Services
Most Helpful
The support
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Everything.
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Everything.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) was so sweet and took her time with to make sure I did everything right!!!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Shelter Information/Advocacy
Services Today: Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: I got everything Done that were needed, the information given. (name omitted)
Services Today
Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
I got everything Done that were needed, the information given. (name omitted)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Thank you for caring & for your assistance.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Thank you for caring & for your assistance.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services: No • Most Helpful: make you feel you home, safe, Great staff. • Recommend Fjc: Yes
Services Today
Counseling Services|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
make you feel you home, safe, Great staff.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Other Services: therapy • Interpretation Services: No • Most Helpful: Housing support benefits
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Public Benefits Information/Services
Other Services
therapy
Interpretation Services
No
Most Helpful
Housing support benefits
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Everything was helpful
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Everything was helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case manager was very helpful & informative.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager was very helpful & informative.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Single fare metros and case managers knowledge.
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Single fare metros and case managers knowledge.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Public Benefits In…
Interpretation Services: No • Most Helpful: the services. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
the services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I'm comfortable Great customers service very helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I'm comfortable Great customers service very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Friendly & helpful staff.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Friendly & helpful staff.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Received extremely helpful info. CM was very thorough in explaining benefits offered.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Very understanding and very attentive
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Very understanding and very attentive
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: She was informative, with a warm personality (name omitted)
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
She was informative, with a warm personality (name omitted)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Environment & felt cared about.
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Environment & felt cared about.
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration/New Destiny • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Immigration/New Destiny
Interpretation Services
No
Most Helpful
I'm so grateful for the New Destiny & Immigration services! Bless you All [heart]
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: SUPPORT RESOURCES
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
SUPPORT RESOURCES
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Supportive personnel
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Supportive personnel
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Did not receive services today
Services Today: Met with Case Manager|Did not receive services today • Interpretation Services: No • Most Helpful: Supportive & compassionate
Services Today
Met with Case Manager|Did not receive services today
Interpretation Services
No
Most Helpful
Supportive & compassionate
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
yes
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: The case worker I made an appointment with did not show up for the appointment.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
The case worker I made an appointment with did not show up for the appointment.
Recommend Fjc
No
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) is so nice she is the best. She need a Raise of pay
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) is so nice she is the best. She need a Raise of pay
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Fast system & sure guidance
Services Today
Met with Case Manager|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Fast system & sure guidance
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Counseling Services
Services Today: Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Most Helpful: Multiple resources
Services Today
Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
Multiple resources
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Everyone was very kind
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Everyone was very kind
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: They are very understanding and patient.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
They are very understanding and patient.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Most Helpful: Excellent Team.
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
Excellent Team.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: Great experience
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
Great experience
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Very Satisfied.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Very Satisfied.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case manager makes this place great.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager makes this place great.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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