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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: everything.
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
everything.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: All resource provides to Me
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
All resource provides to Me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: Best services.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Best services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|C…
Interpretation Services: Yes • Interpretation Language: Russian • Most Helpful: Housing Information. thank you.
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
Housing Information. thank you.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Russian
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: to get the help I was Looking for, Thanks.
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
to get the help I was Looking for, Thanks.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: Understood more regarding what can do with my case.
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Understood more regarding what can do with my case.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great Services.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great Services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: the Help I get thanks.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
the Help I get thanks.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: get Information About Housing.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
get Information About Housing.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Getting the Help I was looking for. thanks..
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Getting the Help I was looking for. thanks..
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Ch…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Everything I need From then I get it.
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything I need From then I get it.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Child Services (ch…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: All
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Most Helpful: Call-in • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services|Other (please specify)
Interpretation Services
No
Most Helpful
Call-in
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Counseling Services|Child Services (ch…
Interpretation Services: Yes • Interpretation Language: Bengali|French|Mandarin|Spanish|Urdu|Other • Interpretation Language Other: n
Services Today
Met with Case Manager|Shelter Information/Advocacy|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Criminal Justice/NYPD Services|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Bengali|French|Mandarin|Spanish|Urdu|Other
Interpretation Language Other
n
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Bengali
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Very Supportive and Caring!
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Very Supportive and Caring!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Yes, very helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Yes, very helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|E…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Safety Planning|Economic Empowerment Services|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
I found that they digged deep until everything was Resolved, and they were very kind And understanding
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: No • Most Helpful: case manager
Services Today
Economic Empowerment Services
Interpretation Services
No
Most Helpful
case manager
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Practical Support (ex: clothing or food donations)|Other (please specify)
Services Today: Practical Support (ex: clothing or food donations)|Other (please specify) • Interpretation Services: No • Most Helpful: I enjoyed the customer service today & empathy.
Services Today
Practical Support (ex: clothing or food donations)|Other (please specify)
Interpretation Services
No
Most Helpful
I enjoyed the customer service today & empathy.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Child Services (children's counseling/…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Help with my Services that I need done
Services Today
Met with Case Manager|Housing Information/Advocacy|Child Services (children's counseling/playroom)|Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Help with my Services that I need done
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services|Other (please specify)
Services Today: Counseling Services|Other (please specify) • Other Services: Was provided with an appointment with DayOne • Interpretation Services: No
Services Today
Counseling Services|Other (please specify)
Other Services
Was provided with an appointment with DayOne
Interpretation Services
No
Most Helpful
(name omitted) Responded very fast to the email referral sent by the ADA staff (name omitted) , she was very thorough, explained all the process that my minor daughter would have to take to move away from the violence that her ex-boyfriend committed against her.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning|Criminal Justice/NYPD Services
Services Today: Safety Planning|Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
(name omitted) IS VERY HELPFUL AND EDUCATED ME ON THE COURT PROCESS ON SERVICE OF ORDER OF PROTECTION THAT NO ONE TOLD ME ABOUT. NOW I COULD FINALLY HAVE A FAMILY MEMMBER SERVE MY UNCLE WISHED SOMEONE TOLD ME BEFORE. SHE ALSO HELPED ME ALTHOUGHT THE MANHATTAN CENTER DID AN INTAKE YESTERDAY AND GAVE ME AN APPOINTMENT FOR TOMORROW.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: Gave me an appointment to speak to a case worker • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
Gave me an appointment to speak to a case worker
Interpretation Services
No
Most Helpful
Gave more info on the available services and what to do next
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning|Public Benefits Information/Services|Criminal Justic…
Other Services: a case worker will call me this afternoon • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Safety Planning|Public Benefits Information/Services|Criminal Justice/NYPD Services|Other (please specify)
Other Services
a case worker will call me this afternoon
Interpretation Services
No
Most Helpful
(name omitted) helped me understand things that I didn't know and guided me, and told me all that I needed to know, I now feel calmed.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning|Other (please specify)
Services Today: Civil Legal Services|Safety Planning|Other (please specify) • Other Services: was given a legal appointment for divorce • Interpretation Services: No
Services Today
Civil Legal Services|Safety Planning|Other (please specify)
Other Services
was given a legal appointment for divorce
Interpretation Services
No
Most Helpful
Was not judge and (name omitted) was very attentive to hear me
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pla…
Other Services: appointment for Order of protection was provided • Interpretation Services: No • Most Helpful: good resources for the help that I need.
Services Today
Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Public Benefits Information/Services|Criminal Justice/NYPD Services|Other (please specify)
Other Services
appointment for Order of protection was provided
Interpretation Services
No
Most Helpful
good resources for the help that I need.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: info was good, and it would benefit me,
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
info was good, and it would benefit me,
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: Prompt response time, and info, and guidance
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
Prompt response time, and info, and guidance
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning|Criminal Justice/NYPD Services
Services Today: Safety Planning|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Loved the handholding
Services Today
Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Loved the handholding
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: immigration appointment was given to me. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
immigration appointment was given to me.
Interpretation Services
No
Most Helpful
very informative
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Other (please specify)
Interpretation Services
No
Most Helpful
(name omitted) answered all of the questions that I had and help me get an appointment the next day.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: appt this afternoon • Interpretation Services: No
Services Today
Other (please specify)
Other Services
appt this afternoon
Interpretation Services
No
Most Helpful
picked up phone fast, and same day appt. I have been dealing with ADA for months and they are not helping. (name omitted) address my needs immediately.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Expressing our self. Someone to talk to
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Expressing our self. Someone to talk to
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Smooth process, I was late but still had me helped & got a lot done within the time.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: getting information about the organization. It depends what they are seeking
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
getting information about the organization. It depends what they are seeking
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) was very helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was very helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration Lawyer • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Immigration Lawyer
Interpretation Services
No
Most Helpful
I was fully educated on the immigration process for my child support contempt case.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The ladies were very helpful. They provided important and encouraging information.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
Case Manager (name omitted) is very helpful, very understanding and soothing to speak to when receiving counseling services.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: Yes • Most Helpful: Everything
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
Yes
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: That everyone made me feel comfortable from the moment I came in.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
That everyone made me feel comfortable from the moment I came in.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: French
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
French
Most Helpful
yes
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
French
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Intake
Interpretation Services
No
Most Helpful
How many resources were available. this program is amazing and extremely helpful for families. I appreciate it very much. I would recommend it 1,000%
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Most Helpful: Food • Recommend Fjc: Blank
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Most Helpful
Food
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: No • Most Helpful: I get the help I need
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
I get the help I need
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Most Helpful: Excellent Counseling Services • Recommend Fjc: Yes
Services Today
Counseling Services
Most Helpful
Excellent Counseling Services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The service offered is Great
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The service offered is Great
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Safety Planning|Criminal Justice/NYPD Services
Services Today: Safety Planning|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Yes you guys are very helpful and I apricated It
Services Today
Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Yes you guys are very helpful and I apricated It
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Great Information, Appointment with Social Worker.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
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