Annual Report on Family Justice Center Client Satisfaction Surveys

Met with Case Manager

Yes

Spanish

Yes

Brooklyn

Spanish

Met with Case Manager|Economic Empowerment Services

Yes

Spanish

Yes

Brooklyn

Spanish

Civil Legal Services|Housing Information/Advocacy

No

Being assigned a CM that I will meet tomorrow

Yes

Manhattan

English

Met with Case Manager

No

Communication Information

Yes

Manhattan

English

Practical Support (ex: clothing or food donations)

No

Yes

Manhattan

English

Met with Case Manager|Civil Legal Services|Child Services (children's counseling/playroom)

Yes

Thank For everything [happy face]

Yes

Manhattan

English

Met with Case Manager|Civil Legal Services|Housing Information/Advocacy

Yes

Spanish

Shelter TPS Food

Yes

Manhattan

Spanish

Met with Case Manager|Shelter Information/Advocacy

No

Yes

Manhattan

English

Safety Planning|Other (please specify)

met up with Case manager

No

Next steps regarding past violence and current situation.

Yes

Manhattan

English

Met with Case Manager

No

Helpful information. Thorough. Books.

Yes

Manhattan

English

Economic Empowerment Services|Practical Support (ex: clothing or food donations)

No

Very warm and friendly environment. Very helpful.

Yes

Manhattan

English

Met with Case Manager|Housing Information/Advocacy

No

Has had a great experience with frontline/intake specialists and Florencia Allen (Housing Specialist) has been extremely helpful

Yes

Staten Island

English

Did not receive services today

No

No

Staten Island

English

Did not receive services today

Yes

Russian

No

Staten Island

Russian

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) and (name omitted) and the W!SE team provided me great guidance and knowledge.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

I am in loss of words for (name omitted) and her team, as I could describe in a positive way the work that they provide with the most vulnerable people, they guided us with knowledge and the tools that we needed to better our knowledge of finances. I am very satisfied 100% and is a pleasure to have been part of this program and they activities that they provide. In hopes that there would be more courses to come.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) has the ability to understandably and efficiently communicate with us, and also do a great job. I really enjoyed the program

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

The class was informative. Everyone engaged in the class sharing insights and real life scenarios. I enjoyed discussion in class and also liked how (name omitted) helped the instructor (name omitted) Carlota the whole time she needed your assistance

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

Thank you for the thoughtfulness and the will to allow people to move forward and learn more about the daily concepts that are necessary and to boost our self esteem. the best thing that you offered was knowledge, knowledge that we now have, thanks so much!

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

I recommend as they always have the best interest of families. With respect to (name omitted), I can say that she is very professional in her field. And has always been attentive of our needs by providing us with efficient information and patience at the inquiries of the people in need.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) is a wonderful person with excellent capacitation in what she does with an incredible human quality. You were the first to sympathize with me and give me your support with your knowledge. Understanding my journey of adversities and challenges with encouraging words to encourage me to believe in me and discover how much there is to share and know for all of us. I want to send you my gratitude for your patience, dedication and affection that you had given me and others.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

everyone at the center are very attentive and kind. They provide great services, I definitely recommend.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

I loved the course, I learned so much, everyone helped me, I never felt alone. I would love to participate in other classes.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) and (name omitted) are the best

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) is a noble person that is always willing to give us the best guidance that she could offer. I am thankful that she gave me the opportunity to participate in this finance class remotely, which was of great help as I am so thankful.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) is a very responsible and humane who supports women who need help, for me as an immigrant, now a citizen but with Latin root it has been difficult to navigate the system and the help and information, resources, just feeling supported as a women is a great help to continue overcoming ourselves and finding the support we need. Thank you for everything and many blessings.

Yes

Bronx

English

Economic Empowerment Services|Other (please specify)

W!SE

No

(name omitted) is a great individual, and I am thankful for being given this opportunity, and for always being there, and very attentive for each class. Also for the motivation that you gave us in each and every class. Thanks for allowing us to receive a certificate, this was a great program that we were able to take advantage remote.

Yes

Bronx

English

Housing Information/Advocacy|Safety Planning

No

thanks so much for the information and referral, its a great service that you all provide for survivors and to try to keep them safe.

Yes

Bronx

English

Child Services (children's counseling/playroom)

No

The steps program have been very helpful

Yes

Staten Island

English

Housing Information/Advocacy|Safety Planning|Economic Empowerment Services

No

My case manager (name omitted) is the best she helps me in so many ways since I was a victim of domestic violence always willing to help I am so great full for all her care and support for me and my baby boy

Yes

Staten Island

English

Met with Case Manager|Housing Information/Advocacy|Safety Planning|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)

No

Their hospitality made it easy to seek services/food pantry was definitely appreciated.

Yes

Manhattan

English

Met with Case Manager|Practical Support (ex: clothing or food donations)

No

Helpful listen very well take care of details generous/kind.

Yes

Manhattan

English

Met with Case Manager

No

I'm speechless, my case manager (name omitted) was beyond helpful, and kind.

Yes

Manhattan

English

Met with Case Manager|Practical Support (ex: clothing or food donations)

No

they helped with the food pantry and Christmas Gifts

Yes

Manhattan

English

Met with Case Manager|Spiritual Support Services|Other (please specify)

food-groceries

No

(name omitted) she is very helpful in terms for my children Christmas Gifts and always spiritual and very supportive to me. She should be awarded with Honors and Achievements for her tremendous work and care for my family and other families. She is huge and very important person through my journey. God Bless (name omitted)

Yes

Manhattan

English

Met with Case Manager|Housing Information/Advocacy

No

informational and resourceful services.

Yes

Manhattan

English

Met with Case Manager|Child Services (children's counseling/playroom)

No

Met (name omitted) and (name omitted) today, they were extremely helpful as always. The staff here are so nice, and considerate! Always leave w| extra help! thank God for Family Justice Center

Yes

Manhattan

English

Met with Case Manager

Yes

Spanish

Yes

Manhattan

Spanish

Met with Case Manager|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)

No

I was able to leave with a bag full of gifts and a bag full of food courtesy my case manager

Yes

Manhattan

English

Met with Case Manager|Practical Support (ex: clothing or food donations)

No

The staff is very welcoming and helpful. I left w| a lot of help. Very blessed!

Yes

Manhattan

English

Housing Information/Advocacy|Spiritual Support Services

No

The homey feeling and staff going out of their way to advocate for clients, putting the extra mile to help even if it's in ways they never helped with before. The staff advocates for victims to assure they're issue are taken care of. It's humane, giving and generous

Yes

Manhattan

English

Civil Legal Services|Safety Planning

No

The quality has changed for helping women and survivors of DV. Legal dept didn't report a crime against a child and they are mandated. Mayor Adams, please bring Her justice back to the FJC. Pulling Her Justice from the FJC to go to immigration is a big disservice to the families of NYC who are in danger.

No

Manhattan

English

Met with Case Manager|Safety Planning|Psychiatric Services (medication management/Health and Hospital)

No

Excellent involved active listeners rare traits. Caring empathetic believing supportive real earth angels. Patient kind. Love is God's greatest gift given to all to this world. Phillipans 4:11 Think on things that are pure noble. 1 Corithians 13 Love Conquers all things! Forgiveness is a key pray for your "enemy" you may be the only one on that side of them. God blessing you all for what you do thank you!

Blank

Manhattan

English

Met with Case Manager

No

Excellent services.

Yes

Manhattan

English

Other (please specify)

Parenting classes

No

Office Hospitality

Yes

Manhattan

English

Other (please specify)

Phone

No

The agent was very warm + pleasant. Communicated well

Yes

Manhattan

English

Civil Legal Services|Housing Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)

No

Child support assistance and Case Manager for Housing and legal matters for abuse & neglect

Yes

Manhattan

English

Civil Legal Services

No

Family support

Yes

Manhattan

English

Met with Case Manager|Housing Information/Advocacy|Counseling Services|Practical Support (ex: clothing or food donations)

No

I had an appointment with my CM (name omitted) + (name omitted) stopped me in the Hallway & asked if I need any 'celery'? To which I said yes how did you know my soup ingredients list? I had planned to buy celery + other vegetables after my meeting with (name omitted). I did not ask for all these wonderful food items + was given my whole shopping list in one visit. Thank you to every person at the FJC Front Desk, and all the agencies involved in helping clients to gain freedom, safety, support in New York. (name omitted) (date omitted)

Yes

Manhattan

English

Met with Case Manager

No

Yes

Manhattan

English