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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Other (please specify)
Services Today: Other (please specify) • Other Services: Screener • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Screener
Interpretation Services
Yes
Most Helpful
(name omitted) is very helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Cellphone • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Cellphone
Interpretation Services
No
Most Helpful
How quickly I was helped
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
When walking in I was greeted w/ a smile From staff at front desk. Listened and answered all Question with a kind heart made me feel comfortable with opening up w/ my concerns. I will be forwarding all information I gathered today to woman at my work place who seek these services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Food pantry and workers are friendly
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Safety Planning|Counseling Services|Practical Support (ex: clothing …
Interpretation Services: No • Most Helpful: The Kindness Amongst the Staff is AMAZING • Recommend Fjc: Yes
Services Today
Civil Legal Services|Safety Planning|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The Kindness Amongst the Staff is AMAZING
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: they really helpful & care about my problem.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
they really helpful & care about my problem.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Felt heard, aided and have an up and coming legal aid appointment
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Felt heard, aided and have an up and coming legal aid appointment
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Very informative very empathetic The employees are dedicated to their work
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Very informative very empathetic The employees are dedicated to their work
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Criminal Justice/NYPD …
Interpretation Services: No • Most Helpful: The variety of resources offered to address my safety concerns. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The variety of resources offered to address my safety concerns.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: Everyone was so friendly
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Everyone was so friendly
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Ps…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: the professional ins of the stuff was very good.
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
the professional ins of the stuff was very good.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Most Helpful: Resources Kindness Compassion • Recommend Fjc: Yes
Services Today
Met with Case Manager
Most Helpful
Resources Kindness Compassion
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) answered the phone very kindly. All the staff nicole. was so friendly kind and understanding I met with (name omitted) and (name omitted). They gave me hope and help me feel better. My next app. is Monday Thank you!! Sincerely, Loretta Smith
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Hope and support
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Hope and support
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
No
Most Helpful
The Reception very nice and polite (name omitted) is very kind and nice I am glad that I find you
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Getting information and feeling safe + secure to explore my options.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Getting information and feeling safe + secure to explore my options.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: General Information About services • Interpretation Services: No
Services Today
Other (please specify)
Other Services
General Information About services
Interpretation Services
No
Most Helpful
there's someone to explain situation too,
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: INTAKE • Interpretation Services: No
Services Today
Other (please specify)
Other Services
INTAKE
Interpretation Services
No
Most Helpful
WE DID AN INTAKE AND THE SUPER NICE MANAGER ALREADY CALL ME. THANK YOU FOR CONTINIOUS JUSTICE.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Tax Workers • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Tax Workers
Interpretation Services
No
Most Helpful
The entire process was Excellent Everyone is so kind & professional
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Services Today: Met with Case Manager|Housing Information/Advocacy|Counseling Services • Interpretation Services: No • Most Helpful: Very kind, Attentive, Respectful.
Services Today
Met with Case Manager|Housing Information/Advocacy|Counseling Services
Interpretation Services
No
Most Helpful
Very kind, Attentive, Respectful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The people here are True blessings they help you in all aspects and make you feel like your not alone
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Economic Empowerment Services
Services Today: Housing Information/Advocacy|Economic Empowerment Services • Interpretation Services: No • Most Helpful: Learning about New Vouchers.
Services Today
Housing Information/Advocacy|Economic Empowerment Services
Interpretation Services
No
Most Helpful
Learning about New Vouchers.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: lawyer • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
lawyer
Interpretation Services
No
Most Helpful
always helpful and very informing as well as snacks after long train ride. My attorney is always nice as well as front desk. love the flyers with important information [happy face]
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: The Help was a Blessing
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
The Help was a Blessing
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Case worker made sure we took care of needed papers
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case worker made sure we took care of needed papers
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: Job fair Resources • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
Job fair Resources
Interpretation Services
No
Most Helpful
Having the opportunity to find everything in one place.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager
Most Helpful
Thanks [happy face] Hope. Everyone was very pleasant and my case manager (name omitted) super helpful
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: Very supportive approach.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Very supportive approach.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Russian
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Russian
Safety Planning|Economic Empowerment Services
Services Today: Safety Planning|Economic Empowerment Services • Interpretation Services: No • Most Helpful: Great Help!! Staff is really nice
Services Today
Safety Planning|Economic Empowerment Services
Interpretation Services
No
Most Helpful
Great Help!! Staff is really nice
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Pr…
Interpretation Services: No • Most Helpful: Being able to feel comfortable about my situation • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
Being able to feel comfortable about my situation
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Very understanding and informative.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Very understanding and informative.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They are really nice and they care about you and whatever your situation is, and they do what they can to help. (name omitted).
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I was assigned a legal virtual appointment
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I was assigned a legal virtual appointment
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Public Benefits Inform…
Most Helpful: They are very nice to me, I got lot a information from them god bless of them • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning|Public Benefits Information/Services
Most Helpful
They are very nice to me, I got lot a information from them god bless of them
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Outstanding and knowledgeable staff members ((name omitted) and (name omitted)) I especially found all the resources offered to be incredible and supportive
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The staff is very friendly and understanding.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The staff is very friendly and understanding.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The CM provided important safety planning and housing information. CM provided emotional support.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Public Benefits Information/Services
Services Today: Public Benefits Information/Services • Interpretation Services: Yes • Most Helpful: I think by far the best place to receive services
Services Today
Public Benefits Information/Services
Interpretation Services
Yes
Most Helpful
I think by far the best place to receive services
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: Yes • Most Helpful: CM provided emotional support, safety planning and emotional safety.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
Yes
Most Helpful
CM provided emotional support, safety planning and emotional safety.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Haitian-Creole
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Haitian-Creole
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Haitian-Creole
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Child Services (childr…
Interpretation Services: No • Most Helpful: Most • Recommend Fjc: Yes
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Most
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Supporting emotional and social needs of my children and helping them to identify their emotions and strengths.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: Counseling!!!
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
Counseling!!!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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