Ask NYC Browse All Data Public Safety Transportation Health Buildings

Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
Met with Case Manager
Services Today: Met with Case Manager • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager
Most Helpful
The case manager was the nicest worker I have every met, she made talking about hard topics easy
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very helpful and informative
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Housing Information/Advocacy|Did not receive services today
Services Today: Housing Information/Advocacy|Did not receive services today • Interpretation Services: No • Most Helpful: The extensive help with the housing type under domestic violence case.
Services Today
Housing Information/Advocacy|Did not receive services today
Interpretation Services
No
Most Helpful
The extensive help with the housing type under domestic violence case.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: (name omitted) was very pleasant, informative, and gave me hope. 10/10
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
(name omitted) was very pleasant, informative, and gave me hope. 10/10
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: I've been a long time client and I feel supported by the FJC
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
I've been a long time client and I feel supported by the FJC
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Did not feel rushed at all, found staff to be very helpful
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Did not feel rushed at all, found staff to be very helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was able to get me my copy of my order of protection and connect me to a case worker for other services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Although I was not domestic violence, (name omitted) gave me the resources and connected me to an agency to help me
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: Reconnect with CM • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
Reconnect with CM
Interpretation Services
No
Most Helpful
I was able to provide details to pass down to my CM. Resources were provided. Thank you
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: I was able to debrief and was connected to the DA office. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
I was able to debrief and was connected to the DA office.
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Family services • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Family services
Interpretation Services
No
Most Helpful
Legal aid was able to help me answer my questions
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: getting help with legal aid, therapy, and housing arrangements
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
getting help with legal aid, therapy, and housing arrangements
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: The staff is nice, and helped me out with my situation.
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
The staff is nice, and helped me out with my situation.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Found staff to be very friendly and helpful
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Found staff to be very friendly and helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Practical Support (ex: clothing or food donations)|Spiritual Support Services
Services Today: Practical Support (ex: clothing or food donations)|Spiritual Support Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Most Helpful: The FJC helped me out and assigned me to a worker. Supportive. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
The FJC helped me out and assigned me to a worker. Supportive.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Counseling Services|Child Services (children's…
Interpretation Services: No • Most Helpful: Felt safe, comfortable, the process was not difficult. Amazing staff. • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Felt safe, comfortable, the process was not difficult. Amazing staff.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: My worker is very informative and helpful.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
My worker is very informative and helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Found staff to be friendly and informative
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Found staff to be friendly and informative
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Criminal Justice/NYPD Services
Services Today: Safety Planning|Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Felt safe and welcoming
Services Today
Safety Planning|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Felt safe and welcoming
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Services Today: Met with Case Manager|Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Being able to come here and speak with someone, getting help with housing and I am happy
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Other (please specify)
Services Today: Met with Case Manager|Safety Planning|Other (please specify) • Other Services: RCDA • Interpretation Services: No
Services Today
Met with Case Manager|Safety Planning|Other (please specify)
Other Services
RCDA
Interpretation Services
No
Most Helpful
I felt heard
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Immigration • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Immigration
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Calling and venting to someone who believes in me and getting the help I need with my case
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: Everything and always
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Everything and always
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Pl…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Being able to always come here and speak with my case manager, speaking about housing
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
No
Interpretation Services: No • Most Helpful: Staff is friendly and supportive • Recommend Fjc: Yes
Interpretation Services
No
Most Helpful
Staff is friendly and supportive
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Counseling Services|Spiritual Support Services
Services Today: Housing Information/Advocacy|Counseling Services|Spiritual Support Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Counseling Services|Spiritual Support Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Most Helpful: My worker has been very helpful and informative.
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
My worker has been very helpful and informative.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)|Practical Support (…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
I have been a client at the FJC for a long time, and without them I don't know what I would do. Thank you.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food d…
Interpretation Services: No • Most Helpful: They have helped me out with children counseling • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They have helped me out with children counseling
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy|Public Benefits Information/Ser…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy|Public Benefits Information/Services|Spiritual Support Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: They have helped me out with legal assistance
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
They have helped me out with legal assistance
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Have provided me assistance with food and clothing.
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Have provided me assistance with food and clothing.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Following up on housing options
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Following up on housing options
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Informat…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Housing Information/Advocacy|Safety Planning|Counseling Services|Public Benefits Information/Services|Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
They helped me out with my problem, I have a lot going on and it felt nice to be able to speak to someone about it.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: My case worker is very helpful.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
My case worker is very helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Services Today: Housing Information/Advocacy|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: My case worker has provided me with so much support. I am thankful.
Services Today
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
My case worker has provided me with so much support. I am thankful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Child Services (children's counseling/playroom)|Practical Support (ex: cl…
Interpretation Services: No • Most Helpful: second time here, polite staff and my needs were heard with patience • Recommend Fjc: Yes
Services Today
Safety Planning|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)|Spiritual Support Services
Interpretation Services
No
Most Helpful
second time here, polite staff and my needs were heard with patience
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playro…
Interpretation Services: No • Most Helpful: warm welcome at front, childcare option helpful • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
warm welcome at front, childcare option helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services…
Interpretation Services: No • Most Helpful: was able to make police report, thankful for walk in option • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning|Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
was able to make police report, thankful for walk in option
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
NYC Data AI • Public-data exploration interface