Ask NYC Browse All Data Public Safety Transportation Health Buildings

Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
Met with Case Manager|Criminal Justice/NYPD Services|Spiritual Support Services
Services Today: Met with Case Manager|Criminal Justice/NYPD Services|Spiritual Support Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Criminal Justice/NYPD Services|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Spanish-speaking; client stated she is grateful for kindness of staff and quick wait time. She appreciates being able to see a CM same -day
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Assisted me with my OOP and other services.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Assisted me with my OOP and other services.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Assisted me with visitation for my children. The case worker is very patient.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Assisted me with visitation for my children. The case worker is very patient.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Stopped by to provide information ( good news ) • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Stopped by to provide information ( good news )
Interpretation Services
No
Most Helpful
very thankful for the help and support
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Staff is always kind and helpful
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Staff is always kind and helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Urdu
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Urdu
Most Helpful
Very nice people, helping me
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Urdu
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Rapid reception and quick to assist client with needs
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
No
Most Helpful
Getting an OOP and kindness of screener
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Picking up school supplies, bookbags, toiletries • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Picking up school supplies, bookbags, toiletries
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Food pantry/metro cards • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Food pantry/metro cards
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Food/school supplies/toiletries • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Food/school supplies/toiletries
Interpretation Services
No
Most Helpful
thankful for everything
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
WELCOMING AND ENGAGING
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
No
Most Helpful
Willingness to assist
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
No
Most Helpful
Hope of receiving services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Following up • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Following up
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Staff was friendly
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Staff was friendly
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Screening • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Screening
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Croatian
Most Helpful
Efficiency and kindness of screener
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Croatian
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Attention by screener felt very good
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
wait time was fast
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Picking up folder • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Picking up folder
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everyone is so nice here and helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everyone is so nice here and helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Very happy with the services
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Very happy with the services
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Most Helpful: Great experience, overall.
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Most Helpful
Great experience, overall.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Thank you to (name omitted) for listening to me
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Thank you to (name omitted) for listening to me
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The young lawyer treated me with respect and gave me very important information. Thank you and blessings to you.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
About the case on housing information
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I liked that I was served in my own language with a translator. I’m looking for help, and they’re helping me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The help I received
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)|Other (please specify)
Services Today: Practical Support (ex: clothing or food donations)|Other (please specify) • Other Services: Psychological therapy • Interpretation Services: Yes
Services Today
Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
Psychological therapy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I received the information I needed about some services
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thank you very much for your attention. Thank you and have a good day.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I felt happy and very calm. The person who understood me was very clear and very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The service
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The trust
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The support they gave me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Practical Support (ex: clothing or food…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Food donations
Services Today
Civil Legal Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Food donations
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Counseling Services|Met with Case Manager
Services Today: Counseling Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the information provided
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Counseling Services|Shelter Information/Advocacy
Services Today: Counseling Services|Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything I have received
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The resources I have used
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The services
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
My social worker, thank you
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The appointment to see an attorney
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
Quick wait time
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
NYC Data AI • Public-data exploration interface