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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I think it's the best assistance service.
Services Today
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I think it's the best assistance service.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The visit was very kind and useful for me.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
It all went very well
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
An excellent service
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Timely service for the things I need and look for
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Excellent service
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The support I received from the social worker
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I found the answer I was looking for, thank you.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The group helps us grow as people
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I would like to thank (name omitted) for the great support she has given me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Great
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Public Benefits Information/Services
Services Today: Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
Professional and attentive attitude. Thank you.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Russian
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The help I have received, thank you
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The meetings where we learn a lot about domestic violence.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Legal help
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Services Today: Housing Information/Advocacy|Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was given good information and was able to have peace of mind.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)|Other (please sp…
Other Services: Gifts • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
Gifts
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The support I received made me feel safe and comfortable, all the staff treated me very kindly and with respect.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manag…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Counseling Information
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Counseling Information
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was satisfied with the speed, support and professionalism in resolving cases. The empathy of all the staff is very valuable to me, thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The importance for my daughter's mental health. I also want to emphasize the kindness and respect they treated us with.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They have excellent care and support services. The treatment is exceptional.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything was easy and safe.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The orientation to solve my problem
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Economic Empowerment Services|Practical Support (ex: clothing or food…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Counseling Services|Economic Empowerment Services|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The lady who assisted me spoke my language and was easy to understand and very friendly.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was referred directly to the right person
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All my questions were answered and I got help, thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Hope
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Counseling on Domestic Violence and Immigration
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was able to fill out my Section 8 application. The guys and [ILLEGIBLE] were very nice and helpful and I was able to get my application resubmitted, thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The help I am looking for
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Psychological therapy • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Psychological therapy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Psychological therapy to deal with domestic violence.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The empathy and good treatment of all the staff.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Excellent service with clear answers to all my questions and concerns.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Living with others and talking about how to help physically and mentally.
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Living with others and talking about how to help physically and mentally.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I was serviced and we held the Mother's Day event. Thank you very much.
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was serviced and we held the Mother's Day event. Thank you very much.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Celebration on Mother’s Day • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Celebration on Mother’s Day
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
We relaxed with the therapy and shared and got to know more people and different stories about us as victims of violence.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I found the information I received useful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Counseling Services|Economic Empowerment …
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Information and psychological counseling for me and my daughter.
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information and psychological counseling for me and my daughter.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
(name omitted) is an angel. Very professional. She helped me a lot to solve my problems. She’s a great human!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They solved my doubts and treated me with kindness, thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: [ILLEGIBLE] Did not receive services today • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
[ILLEGIBLE]
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Guidance on where to go because each place has a different jurisdiction.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
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