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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The attention I got from people here to solve things and be happy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention I got from people here to solve things and be happy
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
To have the opportunity as an immigrant to overcome my crisis and to be able to progress psychologically.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
(name omitted) was thoughtful and kind and helpful, even though I showed up without having contacted my case manager first.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donatio…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: -Hope -Empathy -Food -Counseling
Services Today
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
-Hope
-Empathy
-Food
-Counseling
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I am satisfied with the service. They were kind and respectful, thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Housing Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The girl who attended to me and helped me was very nice. God bless her. (name omitted) very, very good.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Cordially everything I needed [ILLEGIBLE].
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits I…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The ease of obtaining the information and the support I needed.
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The ease of obtaining the information and the support I needed.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Counseling Services|Met with Case Manager…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I was able to share my problems so they could help me. Thank you for everything.
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was able to share my problems so they could help me. Thank you for everything.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration services/Immigration assistance • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Immigration services/Immigration assistance
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The lady at the front desk was incredibly kind and helpful. She gave me information and was patient and sweet. The best!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager|Practical Support (ex: clothing or food donati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The food assistance and social services provided by (name omitted).
Services Today
Civil Legal Services|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The food assistance and social services provided by (name omitted).
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The staff’s assistance and all the information. Thank you.
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy|Spiritual Support Services|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The staff’s assistance and all the information. Thank you.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Practical Support (ex: clothing or food donations)
Services Today: Civil Legal Services|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the assistance was good. They provide excellent service. I greatly benefitted by the help they give here.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The assistance from the staff makes you feel in a safe place to talk about your situation. Thank you so much for that. Happy Holidays.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Public Ben…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The economic empowerment and housing support.
Services Today
Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The economic empowerment and housing support.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manag…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Everything was excellent. They helped me with what I needed.
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything was excellent. They helped me with what I needed.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Very nice because they take care of us very well.
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerment Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Safety Planning|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very nice because they take care of us very well.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits In…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: All the information I needed for housing and other things.
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the information I needed for housing and other things.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manag…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I talked to (name omitted). I needed someone to listen to me and I got all her attention and more than I expected. She made me understand that I should not be afraid of the state and that they are here to help us. Thank you. All the information was helpful: directions, appointments, help centers.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services|Practical Support (ex: clothing or food donations)|Public Benefits In…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: They spoke my language. I felt very comfortable discussing my case.
Services Today
Counseling Services|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They spoke my language. I felt very comfortable discussing my case.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: About my case of violence. I am very grateful.
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
About my case of violence. I am very grateful.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I found the assistance good and prompt. Good service
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I found the assistance good and prompt. Good service
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services|Practical Support (ex: clothing or food donations)|Shelter Informatio…
Interpretation Services: Yes • Interpretation Language: Arabic • Recommend Fjc: Yes
Services Today
Counseling Services|Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Arabic
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Arabic
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practic…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Very good
Services Today
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services|Met with C…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Criminal Justice/NYPD Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They will help me with the support I need for me and my children. Thank you for everything.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Psychiatric Servi…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: It was a positive response to my case. Very good and safe care.
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
It was a positive response to my case. Very good and safe care.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Housing Information/Advocacy|Safety Planning|Spiritual Support Services|Other (please spe…
Other Services: Yes, I received the service • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Safety Planning|Spiritual Support Services|Other (please specify)
Other Services
Yes, I received the service
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
It was all worth it. I am better now. I received support. I feel very safe. I received very good care.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everyone I dealt with was clear and kind. Very helpful!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Counseling Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Legal issues
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the resources and attention I was given.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Practical Support…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The support and food. I have an appointment with immigration.
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The support and food. I have an appointment with immigration.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Advice for my case. Thank you.
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Advice for my case. Thank you.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Thank you for all the services!
Services Today
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thank you for all the services!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thank you
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Economic Empowerment Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
(name omitted) is a sweetheart!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Economic Empowerment Services|Public Benefits Information/Services
Services Today: Economic Empowerment Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Economic Empowerment Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager|Shelter Information…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Very happy
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very happy
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I am very happy with today's services. I feel more at ease.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Public Benefits Information/Services
Services Today: Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Cantonese
Services Today
Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Cantonese
Most Helpful
Domestic Violence Center Shelter
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Cantonese
Civil Legal Services|Public Benefits Information/Services
Services Today: Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Cantonese
Services Today
Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Cantonese
Most Helpful
Help me find the Domestic Violence Center Shelter
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Cantonese
Civil Legal Services|Public Benefits Information/Services
Services Today: Civil Legal Services|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Cantonese
Services Today
Civil Legal Services|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Cantonese
Most Helpful
Create the confidence to protect myself. Believe that justice will win. Thank (name omitted) for her help.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Cantonese
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
Multiple services to choose from
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Screener was able to get an interpreter on the phone very quickly
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Toothbrushes • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Toothbrushes
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
prompt services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
screener's help
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
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