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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Everything! The way I was helped today was awesome. Very helpful and understanding great helpful information. very nice people. I did not wait long at all. Thank you for the snacks as well very appreciative
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Every one was very personal, helpful and supportive to my needs. I am very grateful for this. Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
case worker was extremely helpful and offered Emergency Housing assistance that has been needed as well as a public Attorney.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
No
Most Helpful
They were very understanding to the situation. And thoroughly guided me through each process.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Counseling Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: it was a safe place to be and be myself and just talk and let thing out
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
it was a safe place to be and be myself and just talk and let thing out
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Mothers day event • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Mothers day event
Interpretation Services
No
Most Helpful
The event was excellent It should be ongoing to assist families. definitely
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Counseling Services
Services Today: Child Services (children's counseling/playroom)|Counseling Services • Interpretation Services: No • Most Helpful: The kindness
Services Today
Child Services (children's counseling/playroom)|Counseling Services
Interpretation Services
No
Most Helpful
The kindness
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
MOTHERS' DAY EVENT. [happy face] IT HAS BEEN Helpful with self case Techniques. Thank you…
Recommend Fjc: Yes • Fjc: Manhattan • Language Survey Completed: English
Most Helpful
MOTHERS' DAY EVENT. [happy face] IT HAS BEEN Helpful with self case Techniques. Thank you so much. OF COURSE! Suggestion [star in a circle print] SELF DEFENSE one hour session for victims/survivors of DV. [illegible]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: family santuary • Interpretation Services: No
Services Today
Other (please specify)
Other Services
family santuary
Interpretation Services
No
Most Helpful
Everyone is kind and warm. They made feel welcomed and they offered me food supply.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Leaving message for case manager • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Leaving message for case manager
Interpretation Services
No
Most Helpful
Friendly Reception message Left For case manager to call me.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Bengali|Urdu
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Bengali|Urdu
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Urdu
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
No
Most Helpful
convenient walk in
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Food • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Food
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: accomplishing goals with you guys here, meeting with my case manager
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
accomplishing goals with you guys here, meeting with my case manager
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
Professionalism
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
No
Most Helpful
Hope for help
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: District Attorney • Interpretation Services: No
Services Today
Other (please specify)
Other Services
District Attorney
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services|Economic Empowerment Services|Met with Case Manager|Safety Planning|S…
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Manhattan
Services Today
Counseling Services|Economic Empowerment Services|Met with Case Manager|Safety Planning|Spiritual Support Services|Other (please specify)
Interpretation Services
No
Most Helpful
It was so helpful I going to Get Help the also Blessed me w/ Food really need it Thank you again
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager|Public Benefits Information/Services|Safety Pla…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Counseling Services|Met with Case Manager|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Most Helpful
great, oop, Referred out to legal. Sent over oop to another state. Food stamps all great, everyone is helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manag…
Interpretation Services: No • Most Helpful: come here to update on what's going on outside. seeking case management services • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
come here to update on what's going on outside. seeking case management services
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Services Today: Met with Case Manager|Safety Planning|Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Urdu
Services Today
Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Urdu
Most Helpful
Everything helped me & supported me. Very useful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Urdu
Counseling Services|Met with Case Manager|Safety Planning|Shelter Information/Advocacy|Ot…
Other Services: oop • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager|Safety Planning|Shelter Information/Advocacy|Other (please specify)
Other Services
oop
Interpretation Services
No
Most Helpful
very helpful, provided food, safety, speaking with case manger. Finding A safe place to stay.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: No • Most Helpful: Baby food, helped me and my daughter and grandchildren. A great support system • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
Baby food, helped me and my daughter and grandchildren. A great support system
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|…
Other Services: BABY Clothes/BABY FOOD • Interpretation Services: No • Most Helpful: OOP/BABY Clothes BABY FOOD. Helpful understanding my next steps.
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|Other (please specify)
Other Services
BABY Clothes/BABY FOOD
Interpretation Services
No
Most Helpful
OOP/BABY Clothes BABY FOOD. Helpful understanding my next steps.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerm…
Recommend Fjc: Yes • Fjc: Queens • Language Survey Completed: English
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Other (…
Other Services: phone • Interpretation Services: No • Most Helpful: [happy face]
Services Today
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
phone
Interpretation Services
No
Most Helpful
[happy face]
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support …
Interpretation Services: No • Most Helpful: Everything [happy face] • Recommend Fjc: Yes
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Everything [happy face]
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Recommend Fjc: Blank • Language Survey Completed: English
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Shelter Information/Advocacy
Interpretation Services
Yes
Recommend Fjc
Blank
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Very professional, kind, informative, knowledgeable. Clean place and very calm. Wonderful staff! God bless you all. [heart]
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Excellent For me. The information
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Spiritual Support…
Interpretation Services: No • Most Helpful: The most helpful was the managers voice tone and calm words of reassurance • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Spiritual Support Services
Interpretation Services
No
Most Helpful
The most helpful was the managers voice tone and calm words of reassurance
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Services Today: Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Economic Empowerment Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Services Today: Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
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