Annual Report on Family Justice Center Client Satisfaction Surveys

Met with Case Manager|Spiritual Support Services

No

[illegible] The most helpful thing about my visit is that I was at the crossroad of my life not knowing which directions to turn to but with the help of (name omitted) & (name omitted) I am leaving the office with a Rediscover my self and my capability. I was spiritually fed by the words that I have received and I know by the help of God this place is going help me to walk into the purpose that God have for me. I thank God for my two case manager and the wonderful staff from the outside I thought this world be a fearful place to walk in Thank God I did [illegible]. (date omitted)

Yes

Brooklyn

English

Civil Legal Services|Met with Case Manager

No

Yes

Brooklyn

English

Housing Information/Advocacy

No

They took [illegible] to look into what happened to MY Citenshep Voucher

Yes

Queens

English

Other (please specify)

therapy

No

the conversation with my therapist and the information given [illegible] at the front desk

Yes

Brooklyn

English

Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Safety Planning|Shelter Information/Advocacy

No

Excellent experience- (name omitted) and the entire team [illegible] thank you!

Yes

Manhattan

English

Met with Case Manager|Public Benefits Information/Services

No

Support, resources & plan of [illegible]

Yes

Manhattan

English

Practical Support (ex: clothing or food donations)|Other (please specify)|Did not receive services today

Yes

The pantry & books for kinds [illegible]

Yes

Manhattan

English

Housing Information/Advocacy|Met with Case Manager|Other (please specify)

scanning of financial statements

No

the place is so clean and nice Everyone was warm welcoming + kind also every professional very helpful + generous 2-1 way + [illegible] + metro cards + - copying\scanning service was perfect!

Yes

Manhattan

English

No

Manhattan

English

Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy

No

(this year) I was given a big bag of toys for my kids & gifts for my family! Thank you so much! My legal team is always there for me, too

Yes

Manhattan

English

Child Services (children's counseling/playroom)|Civil Legal Services|Criminal Justice/NYPD Services

Everyone was so kind and helpful & really appreciate everything you've done to help me. Thank you

Blank

Manhattan

English

Housing Information/Advocacy

Yes

Housing

Yes

Manhattan

English

Shelter Information/Advocacy

No

I found hope

Yes

Manhattan

English

Other (please specify)

Client Navigator

No

The information and help given from all the kind staff about housing and services available.

Yes

Manhattan

English

Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning

No

THERE IS HOPE FOR ME ON THE OTHER SIDE; I WILL GET THROUGH THIS!

Blank

Manhattan

English

Criminal Justice/NYPD Services|Met with Case Manager

No

Front desk staff were warm and pleasant. (name omitted) was extremely kind, efficient and helpful.

Yes

Manhattan

English

Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)

No

Well informed with rights and services

Yes

Manhattan

English

Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager

No

SO MANY RESOURCES & SUPPORT

Yes

Manhattan

English

Civil Legal Services

No

The Attorney was very honest with me. I appreciate the services I received

Yes

Manhattan

English

Counseling Services|Psychiatric Services (medication management/Health and Hospital)

No

Comfort

Yes

Manhattan

English

Met with Case Manager

No

Blank

Manhattan

English

Met with Case Manager|Practical Support (ex: clothing or food donations)

No

The staff is friendly and polite. The office looks cozy, clean, safe. Amazing experience.

Yes

English

Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning

No

next steps

Yes

Manhattan

English

Practical Support (ex: clothing or food donations)

No

Yes

Manhattan

English

Economic Empowerment Services

Yes

Spanish

That we learn how to breath

Yes

Manhattan

Spanish

Criminal Justice/NYPD Services|Economic Empowerment Services|Met with Case Manager|Practical Support (ex: clothing or food donations)

No

Emergency assistance fulfilled

Yes

Manhattan

English

Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Safety Planning|Spiritual Support Services

Yes

I loved my coordinator Janet. She helped me tremendously.

Yes

Manhattan

English

Civil Legal Services

Yes

Spanish

Yes

Manhattan

Spanish

Very helpful

Yes

Manhattan

English

Other (please specify)

Pantry for Mothers Day

No

Everything, It is wonderful experience to be part of family of FJC. (name omitted) is a wonderful human being she is very caring and professional. Also all the staff in FJC are wonderful.

Yes

Manhattan

English

Met with Case Manager

No

Very resourceful and kind and understanding

Yes

Manhattan

English

Safety Planning

No

Yes

Manhattan

English

Counseling Services|Housing Information/Advocacy|Other (please specify)

Screening

No

-welcome advice and help. Thank you.

Yes

Manhattan

English

Met with Case Manager

No

(Screener) Informative Professional Polite. Excellent

Yes

Manhattan

English

Child Services (children's counseling/playroom)|Civil Legal Services|Housing Information/Advocacy|Safety Planning

No

Welcoming; friendly

Yes

Manhattan

English

Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)

No

Informative, kindness of case manager -Gave practical solutions and referrals and follow up steps, (name omitted) felt supported and hopeful -Most definitely -Excellent program I'm very happy this exists!!

Yes

Manhattan

English

Other (please specify)

Screening

Yes

Russian

With the help. And to understand I not along and have support. Explanation of the Process.

Yes

Manhattan

Russian

Psychiatric Services (medication management/Health and Hospital)

No

Blank

Manhattan

English

Child Services (children's counseling/playroom)|Met with Case Manager

No

Wonderful resource- caseworkers are very knowledgeable + helpful. I am very grateful for this resource. I hope you can help my children Thank you

Yes

Manhattan

English

Housing Information/Advocacy

No

Everyone so kind & nice!!

Yes

Manhattan

English

Other (please specify)

Yes

Spanish

Yes

Manhattan

Spanish

Met with Case Manager

No

The feedback to All of my concerns was most important.

Yes

Manhattan

English

Other (please specify)

therapy

No

Friendly staff, welcoming environment.

Yes

Manhattan

English

Child Services (children's counseling/playroom)|Civil Legal Services

Yes

Spanish

I was heard and was given options.

Yes

Manhattan

Spanish

Safety Planning

No

The courtesy and the compassion of front desk.

Yes

Manhattan

English

Counseling Services

No

Informative, and a great listener. Excellent.

Yes

Manhattan

English

Met with Case Manager

No

Very helpful info and referrals. felt support and Empathy.

Yes

Manhattan

English

Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|Shelter Information/Advocacy

No

Yes

Manhattan

English

Housing Information/Advocacy|Safety Planning|Shelter Information/Advocacy

No

I really want to thank (name omitted) for helping with the information I needed. She was so helpful. thank you

Yes

Manhattan

English

Met with Case Manager

No

She LISTENED, WAS KIND AND DIDNT RUSH TO JUDGEMENT

Yes

Manhattan

English