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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: OH my GOD Heaven Sent Services Thank You.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
OH my GOD Heaven Sent Services Thank You.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Nice Lawyer.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Nice Lawyer.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Child Services (children's counseling/playroom)
Services Today: Met with Case Manager|Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Child Services (children's counseling/playroom)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
All questions was clearly explained. Also future actions that I must take was explained fully.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The thorough information and patience and sincerity of the staff and attorney. Made me feel safe & have hope.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Practical Support (ex: clothing or food donations)|Other (please specify)
Services Today: Practical Support (ex: clothing or food donations)|Other (please specify) • Other Services: family court issues • Interpretation Services: Blank
Services Today
Practical Support (ex: clothing or food donations)|Other (please specify)
Other Services
family court issues
Interpretation Services
Blank
Most Helpful
Very caring and helped with getting legal services.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: One-stop multi-service center and high level of courtesy
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
One-stop multi-service center and high level of courtesy
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Criminal Justice/NYPD Services|Other (please specify)
Services Today: Met with Case Manager|Criminal Justice/NYPD Services|Other (please specify) • Other Services: DA • Interpretation Services: No
Services Today
Met with Case Manager|Criminal Justice/NYPD Services|Other (please specify)
Other Services
DA
Interpretation Services
No
Most Helpful
How helpful the officers were, the comfort they provided
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Spiritual Support Services
Services Today: Civil Legal Services|Spiritual Support Services • Interpretation Services: No • Most Helpful: Did not find spiritual support service I was seeking
Services Today
Civil Legal Services|Spiritual Support Services
Interpretation Services
No
Most Helpful
Did not find spiritual support service I was seeking
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Very helpful and relaxing
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Very helpful and relaxing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Intake
Interpretation Services
No
Most Helpful
To go to my nearest location the Bronx :(
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Legal advice and support/information on how to proceed with my case.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Legal advice and support/information on how to proceed with my case.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Well Done.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Well Done.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Simplified Chinese
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
She gave me detailed information and printed information that I can read at my own time. I like that
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Blank
Services Today: Blank • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Blank
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services|Child Services (children's counseling/playroom)
Services Today: Counseling Services|Child Services (children's counseling/playroom) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Child Services (children's counseling/playroom)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Services Today: Met with Case Manager|Civil Legal Services|Public Benefits Information/Services • Interpretation Services: No • Most Helpful: Very pleasant nice people working here
Services Today
Met with Case Manager|Civil Legal Services|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Very pleasant nice people working here
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Housing Information/Advocacy
Services Today: Met with Case Manager|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: I was seen fast and everything is confidential.
Services Today
Met with Case Manager|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
I was seen fast and everything is confidential.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: Helped me
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
Helped me
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Family Night • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Family Night
Interpretation Services
No
Most Helpful
The Brook Jackman and the services for families.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: There resources
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
There resources
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everyone keep me safe. They care about me.
Recommend Fjc
Blank
Fjc
Staten Island
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
All the services here are extremely helpful and knowledgeable understanding in all the ways this is the best place that entered my life
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Recommend Fjc: Blank • Fjc: Staten Island
Services Today
Met with Case Manager
Recommend Fjc
Blank
Fjc
Staten Island
Language Survey Completed
English
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Most Helpful: These people are pleasant + accommodating :) • Recommend Fjc: Yes
Services Today
Psychiatric Services (medication management/Health and Hospital)
Most Helpful
These people are pleasant + accommodating :)
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: DA Office • Interpretation Services: No
Services Today
Other (please specify)
Other Services
DA Office
Interpretation Services
No
Most Helpful
I find this place very helpful to the + everything is organized and in perfect order
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: There is no much waiting time, and they always have someone available to help.
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
There is no much waiting time, and they always have someone available to help.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Safety Planning
Services Today: Met with Case Manager|Civil Legal Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Legal help
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Legal help
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Learning helpful coping mechanisms and safe place to talk about my feelings.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Learning helpful coping mechanisms and safe place to talk about my feelings.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Find new case manager
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Find new case manager
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Blank • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
Blank
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Blank • Most Helpful: My counseling session
Services Today
Counseling Services
Interpretation Services
Blank
Most Helpful
My counseling session
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's coun…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Met with Case Manager|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The convenience of the location and the walk in services were extremely helpful. I would definitely recommend.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services: No • Recommend Fjc: Blank • Fjc: Brooklyn
Services Today
Met with Case Manager|Shelter Information/Advocacy|Safety Planning|Counseling Services
Interpretation Services
No
Most Helpful
I was offered a lot more information on resources and rights and great offering of advice.
Recommend Fjc
Blank
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I got all important contact details in regards to my situation
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I got all important contact details in regards to my situation
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Counseling Services|Practical Support (ex: clothing or food …
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Housing Information/Advocacy|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The worker was very considerate and understanding. She explained everything with great detail.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very friendly and caring
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very friendly and caring
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Legal help
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Legal help
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case manager was very helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager was very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy|Shelter Information/Advocacy|Safety Planning|Counseling Services|Child Services (children's counseling/playroom)|Public Benefits Information/Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Civil Legal Services
Services Today: Met with Case Manager|Civil Legal Services • Interpretation Services: No • Most Helpful: Super friendly & knowledgeable staff!
Services Today
Met with Case Manager|Civil Legal Services
Interpretation Services
No
Most Helpful
Super friendly & knowledgeable staff!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Services Today: Met with Case Manager|Civil Legal Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Civil Legal Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Counseling Services
Services Today: Met with Case Manager|Counseling Services • Interpretation Services: No • Most Helpful: For my attorney Thank you so much! <3
Services Today
Met with Case Manager|Counseling Services
Interpretation Services
No
Most Helpful
For my attorney
Thank you so much! <3
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: That they have domestic violence counseling available
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
That they have domestic violence counseling available
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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