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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Speaking to someone about my problem. They have help me a lot.
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Speaking to someone about my problem. They have help me a lot.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: I was heard and offered some resolution for my case. Great Books!
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
I was heard and offered some resolution for my case. Great Books!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: I was able to get advocacy letter
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
I was able to get advocacy letter
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Other (…
Other Services: PATIENCE & LISTENING FROM MY CASE WORKER! • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Other (please specify)
Other Services
PATIENCE & LISTENING FROM MY CASE WORKER!
Interpretation Services
No
Most Helpful
PATIENCE FROM MY CASE WORKER & BEING HEARD! VERY REASSURING! I FEEL BETTER AS A RESULT & LOOK FORWARD TO THE FOLLOW UPS SUGGESTED BY MY CASE WORKER THANK YOU! (name omitted) Rafael[illegible]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Comfortability, hospitality, a well clean, sanitized and cool safe environment. Everyone was kind gentle and did their jobs very well!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: The amount of resources available and How kind everyone is.
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
The amount of resources available and How kind everyone is.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case manager was very helpful. She listens to my issue as if she felt my pain. She was very supported
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screener • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screener
Interpretation Services
No
Most Helpful
Screener was very helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Clarity about what FJC can actually do as far as emergency housing help. The ladies helping me were nice even though I'm not able to get the help I need. [arrow] Different government websites say FJC can apply for rental subsidies that I qualify, when in reality you only have access to 1 or 2. Needs to be accurate please
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
No
Most Helpful
As always, they met/addressed my needs currently 4 shoes that were broken while mow to court (order of protection) and job interview/follow up
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
- Lots of great info on helpful services (Section 8, Safe Horizons, otc) I even got a copy of my birth certificate
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: vawa • Interpretation Services: No
Services Today
Other (please specify)
Other Services
vawa
Interpretation Services
No
Most Helpful
All the information on ways to help my son and I in our situation
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
No
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Met with (name omitted)/ intake [illegible] appt with Case worker (name omitted) • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Met with (name omitted)/ intake [illegible] appt with Case worker (name omitted)
Interpretation Services
No
Most Helpful
The friendly accessible staff, no waiting in line, beautiful facilities helped me feel hopeful that things will get better! (happy face) Food. Thanks!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager
Services Today: Counseling Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Thanks (name omitted)
Services Today
Counseling Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Thanks (name omitted)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: No • Most Helpful: THE HELP WAS THE case manager WHO TELL ME HOW TO PROCIDE ON THE RIGHT WAY
Services Today
Met with Case Manager|Other (please specify)
Interpretation Services
No
Most Helpful
THE HELP WAS THE case manager WHO TELL ME HOW TO PROCIDE ON THE RIGHT WAY
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: I didn't find the person I was looking for but his co-worker was very helpful
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
I didn't find the person I was looking for but his co-worker was very helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Every time I visit FJC the service is very kind
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Every time I visit FJC the service is very kind
Recommend Fjc
No
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Economic Empowerment Services
Services Today: Counseling Services|Economic Empowerment Services • Interpretation Services: No • Most Helpful: Everyone works (happy face)
Services Today
Counseling Services|Economic Empowerment Services
Interpretation Services
No
Most Helpful
Everyone works (happy face)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: No • Most Helpful: Every one was kind, And Helpful & I Felt OK to be here.
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
Every one was kind, And Helpful & I Felt OK to be here.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practica…
Recommend Fjc: Blank • Fjc: Manhattan • Language Survey Completed: English
Services Today
Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Shelter Information/Advocacy
Most Helpful
I am so thankful to case managers to set me to a safe place in (location omitted).
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager
Services Today: Counseling Services|Met with Case Manager • Interpretation Services: No • Most Helpful: She gave me some advice, encourage and reference
Services Today
Counseling Services|Met with Case Manager
Interpretation Services
No
Most Helpful
She gave me some advice, encourage and reference
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Shelter Information/Advocacy
Services Today: Met with Case Manager|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Found a safe place To move
Services Today
Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Found a safe place To move
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practica…
Interpretation Services: No • Most Helpful: Getting a case manager who will help me navigate the system • Recommend Fjc: Yes
Services Today
Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
Getting a case manager who will help me navigate the system
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Psychiatric Servi…
Interpretation Services: No • Most Helpful: kindness & patience • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
kindness & patience
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Public Benefits Information/Services
Services Today: Public Benefits Information/Services • Interpretation Services: Yes • Most Helpful: Amazing the experience
Services Today
Public Benefits Information/Services
Interpretation Services
Yes
Most Helpful
Amazing the experience
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Urdu
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Urdu
Most Helpful
yes
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Urdu
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Economic Empowerment Services|Met with Case Manager|Practi…
Other Services: Ms Francea was great!! • Interpretation Services: No • Most Helpful: 2018
Services Today
Criminal Justice/NYPD Services|Economic Empowerment Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Other (please specify)
Other Services
Ms Francea was great!!
Interpretation Services
No
Most Helpful
2018
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Most Helpful: [illegible] • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Most Helpful
[illegible]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: TM • Interpretation Services: No
Services Today
Other (please specify)
Other Services
TM
Interpretation Services
No
Most Helpful
[illegible]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager|Other (please specify)
Services Today: Counseling Services|Met with Case Manager|Other (please specify) • Other Services: Inmigration • Interpretation Services: Yes
Services Today
Counseling Services|Met with Case Manager|Other (please specify)
Other Services
Inmigration
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
(name omitted) was very attentive clear and helpful. Speaks my language. Quick attention from the office service ladies. Everything in my language
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case worker is amazing, they have many resources to provide.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case worker is amazing, they have many resources to provide.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donatio…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Helped me out with my situation, received counseling and food
Services Today
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Helped me out with my situation, received counseling and food
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager|Safety Planning
Services Today: Civil Legal Services|Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Met with Case Manager|Practical Support (ex: clothing or food donati…
Interpretation Services: No • Most Helpful: Welcoming front staff, informative, and friendly. • Recommend Fjc: Yes
Services Today
Civil Legal Services|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Welcoming front staff, informative, and friendly.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Met with Case Manager|Public Benefits Information/Services
Services Today: Counseling Services|Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Staff provided amenities and was helpful
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Staff provided amenities and was helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Met with Case Manager|Safety Planning
Services Today: Counseling Services|Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: everyone is so nice here
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
everyone is so nice here
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very happy with services provided, now " I can breathe "
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very happy with services provided, now " I can breathe "
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
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