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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: They have helped me a lot. Great support.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They have helped me a lot. Great support.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Child Services (children's counseling/playroom)|Counseling Services|Spiritual Support Ser…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Spiritual Support Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: The FJC has provided me with so many resources, the staff are amazing.
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
The FJC has provided me with so many resources, the staff are amazing.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Found frontline staff to be extremely friendly
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Found frontline staff to be extremely friendly
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Came here today and got to speak with my CM regarding my paper work
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Came here today and got to speak with my CM regarding my paper work
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Food pantry • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Food pantry
Interpretation Services
No
Most Helpful
always like a home in the FJC
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Come her to speak with my case manager its good
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Come her to speak with my case manager its good
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Counseling Services|Met with Case Manager|Safety Planning
Services Today: Civil Legal Services|Counseling Services|Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
My visit the the FJC was a great experience. Staff were welcoming and I felt safe.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Safety Planning
Services Today: Civil Legal Services|Safety Planning • Interpretation Services: No • Most Helpful: The FJC were able to help me child custody.
Services Today
Civil Legal Services|Safety Planning
Interpretation Services
No
Most Helpful
The FJC were able to help me child custody.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: I felt hopeless and they were able to assist me. I felt supported
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
I felt hopeless and they were able to assist me. I felt supported
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Counseling Services|Safety Planning
Services Today: Counseling Services|Safety Planning • Interpretation Services: No • Most Helpful: Client was happy that they did not have to wait too long to be screened.
Services Today
Counseling Services|Safety Planning
Interpretation Services
No
Most Helpful
Client was happy that they did not have to wait too long to be screened.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Public Benefits Information/Services|Safety Planning
Interpretation Services: No • Most Helpful: very helpful and comforting • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Most Helpful
very helpful and comforting
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Safety Planning|Shelter Information/Advocacy
Services Today: Safety Planning|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: everyone is so kind and nice, safe place. food was provided. everything is great
Services Today
Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
everyone is so kind and nice, safe place. food was provided. everything is great
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: Venting • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
Venting
Interpretation Services
No
Most Helpful
others close the door on me, I come here and people in the SIFJC listen to me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Very helpful and informative visit
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Very helpful and informative visit
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: screener was informative
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
screener was informative
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
resources available
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Family Court Help…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Family Court Help|Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Every singles person I spoke to was very kind and welcoming. It felt like someone just held my hand through the whole process and did not judge my background or the situation I was in. In those moments people like these are the ones that make a big difference in a survivors journey. I couldn't have done it without their support.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Migratorio • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Migratorio
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
knowing about services available
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Migratorio • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Migratorio
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
promptly being seen
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Other Services: Inmigración • Interpretation Services: Yes
Services Today
Civil Legal Services|Other (please specify)
Other Services
Inmigración
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Other Services: Inmigración • Interpretation Services: Yes
Services Today
Civil Legal Services|Other (please specify)
Other Services
Inmigración
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: RCDA • Interpretation Services: Yes
Services Today
Met with Case Manager|Other (please specify)
Other Services
RCDA
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
Getting services
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Arabic
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Arabic
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very helpful and everyone is nice in this building, welcoming
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful and everyone is nice in this building, welcoming
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Thank you for always listening to me and helping the way you guys do!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Thank you for always listening to me and helping the way you guys do!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very welcoming, helpful and nice people around
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very welcoming, helpful and nice people around
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Urdu
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Urdu
Most Helpful
Very thankful for all the services
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Urdu
Other (please specify)
Services Today: Other (please specify) • Other Services: Son is here for therapy • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Son is here for therapy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Pick up ring camera • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Pick up ring camera
Interpretation Services
No
Most Helpful
Very nice, caring people, provided me with snacks and ring camera
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: RCDA • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
RCDA
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Food/clothes/toys were provided.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food d…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
Staff provided food, toiletries, and letter. Staff was extremely warm and helpful.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
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