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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great support
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great support
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Being able to speak with a case manager, providing clothing for myself, my children and getting food to take home with us. Knowing that I can come here and get the help I need to protect my kids and myself means a lot to me.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Shelter Information/Advocacy
Services Today: Safety Planning|Shelter Information/Advocacy • Other Services: Resources, shelter, food • Interpretation Services: No
Services Today
Safety Planning|Shelter Information/Advocacy
Other Services
Resources, shelter, food
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Other (please specify)
Services Today: Child Services (children's counseling/playroom)|Other (please specify) • Other Services: RCDA • Interpretation Services: No
Services Today
Child Services (children's counseling/playroom)|Other (please specify)
Other Services
RCDA
Interpretation Services
No
Most Helpful
Being able to come and speak with someone, not leaving my children else where I can bring them with me and leave them in the Children's room and I know they are safe
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Mail pick up • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Mail pick up
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Being able to come here after coming the 1st time and I was not ready. Makes me feel a lot better knowing there is help.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: NYPD • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
NYPD
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everyone is so nice and welcoming
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everyone is so nice and welcoming
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Was able to meet with a CM without waiting excessively
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Was able to meet with a CM without waiting excessively
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Everyone was kind and accommodating
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Everyone was kind and accommodating
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: Clothes and food • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
Clothes and food
Interpretation Services
No
Most Helpful
I feel so safe when I come into this building. Everyone treats me so well. Everyone does their best to help me. I eat, Take food with me, and clothes.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Food and clothes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Food and clothes
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: RCDA • Interpretation Services: No
Services Today
Other (please specify)
Other Services
RCDA
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great Services provided
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great Services provided
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Food pantry, clothes and books • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Food pantry, clothes and books
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Other (please specify)
Services Today: Civil Legal Services|Other (please specify) • Other Services: RCDA • Interpretation Services: No
Services Today
Civil Legal Services|Other (please specify)
Other Services
RCDA
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Ring camera • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Ring camera
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Staff was helpful and did not have me waiting for a long time, and also let me know about holiday events in the community.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Finnish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Finnish
Most Helpful
Help with medical needs, food, shelter, clothing,
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Finnish
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