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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Other (please specify)
Services Today: Other (please specify) • Other Services: Clothing for kids • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Clothing for kids
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: THEY ALAWAYS MAKE TIME FOR THERE CLIENTS
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
THEY ALAWAYS MAKE TIME FOR THERE CLIENTS
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very helpful and happy to always come here and feel heard
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful and happy to always come here and feel heard
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Food • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Food
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Giving suggestions on planning & legal help
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Giving suggestions on planning & legal help
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Appt. w/ Lawyer • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Appt. w/ Lawyer
Interpretation Services
No
Most Helpful
Friendly warm willing to help
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Been working with FJC. Case workers try their best to provide assistance at all times
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: No • Most Helpful: FJC informed me of event (date omitted) Medical Job Opportunities
Services Today
Economic Empowerment Services
Interpretation Services
No
Most Helpful
FJC informed me of event (date omitted) Medical Job Opportunities
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Economic Empowerment Services|Housing Inf…
Interpretation Services: No • Most Helpful: The Resources • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Economic Empowerment Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
The Resources
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case manager and entire staff was very helpful and attentive [illegible] my concerns.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Met with Case Manager|Safety Planning
Services Today: Family Court Help|Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: The urgency & willingness to help provide safety.
Services Today
Family Court Help|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
The urgency & willingness to help provide safety.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: (name omitted) knowledge on family law
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
(name omitted) knowledge on family law
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Helping me w/ legal and therapy best she could. and groceries was nice not expected
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services: No • Most Helpful: Support & info • Recommend Fjc: Yes
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Support & info
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: the wonderful service
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
the wonderful service
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
My case Manager (name omitted) helped me a lot with understand the legal process as immigrant. I know my next step now.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Mandarin
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: kindness
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
kindness
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: The welcoming, caring kind community. Thank you!
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The welcoming, caring kind community. Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
TV
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: Wonderful representation & support
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
Wonderful representation & support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
Everyone is very helpful & eager to meet the needs of my concerns. I am Thankful.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Safety Planning
Services Today: Family Court Help|Safety Planning • Interpretation Services: No • Most Helpful: Getting Guidance
Services Today
Family Court Help|Safety Planning
Interpretation Services
No
Most Helpful
Getting Guidance
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Gifts • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Gifts
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Staff saw me quickly, and did not have me waiting around
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Staff saw me quickly, and did not have me waiting around
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Other (please specify)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Drop off documents • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Drop off documents
Interpretation Services
No
Most Helpful
Very helpful in this building
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Helped printing out documents • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Helped printing out documents
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Happy to be here, welcoming, friendly, helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Happy to be here, welcoming, friendly, helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Staff was helpful and informative over the phone
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Staff was helpful and informative over the phone
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Psychiatric Services (medication management/Health and Hospital)|Safety Planning
Services Today: Psychiatric Services (medication management/Health and Hospital)|Safety Planning • Interpretation Services: No • Most Helpful: Always a pleasant time
Services Today
Psychiatric Services (medication management/Health and Hospital)|Safety Planning
Interpretation Services
No
Most Helpful
Always a pleasant time
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Phone survey • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Phone survey
Interpretation Services
No
Most Helpful
"You are very friendly"
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Screener provided helpful information about the different types of OOP's
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Screener provided helpful information about the different types of OOP's
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Services Today: Housing Information/Advocacy|Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Arabic
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Arabic
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Being able to speak with someone who can help me with the things that I need help with, no headache
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Was able to come and speak with someone, I felt heard. I got clothes and food pantry items too
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Screener was friendly and non-judgmental
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Screener was friendly and non-judgmental
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: We are very helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
We are very helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
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