Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Services Today: Housing Information/Advocacy|Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Clothing for toddler • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Clothing for toddler
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Being able to get what I needed the same day
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Migratorio • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Migratorio
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I didn’t visit today, but when l use to FJC it was very helpful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I didn’t visit today, but when l use to FJC it was very helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Economic Empowerment Services|Met with Case Manager|Public Benefits I…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Counseling Services|Economic Empowerment Services|Met with Case Manager|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I didn’t visit today, but when I use to visit It was helpful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I didn’t visit today, but when I use to visit It was helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: The staff’s ability to help resolve issues.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
The staff’s ability to help resolve issues.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Practical Support (e…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Counseling Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services
Interpretation Services: No • Most Helpful: A listening ear. I was able to feel safe and comfortable describing my issues. • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
A listening ear. I was able to feel safe and comfortable describing my issues.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
No
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Screener was patient, client was able to reconnect with the same CM she had last year with no issues.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Very supportive and professional people
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Very supportive and professional people
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Visit went smoothly and client was able to express needs without being judged.
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Visit went smoothly and client was able to express needs without being judged.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Interpretation Services: No • Most Helpful: I love coming here. There is always someone to talk to • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
I love coming here. There is always someone to talk to
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: Received clothing and a pantry bag • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
Received clothing and a pantry bag
Interpretation Services
No
Most Helpful
Staff was helpful and gave multiple bags
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I would like to take a moment to express my deepest gratitude for my attorney (name omitted), who has been not only a remarkable professional but also a compassionate and caring person. Throughout my difficult journey, she has proven to be indispensable—not just as a lawyer, but as a human being who truly saw me as more than just a client.
From the very beginning, I always knew I could rely on her. Whether it was during a crisis, a challenging time, or even when I was mentally and emotionally exhausted, she always answered my emails promptly—no matter the time of day or whether she was on vacation. It gave me great comfort to know that I could trust her to be there for me, and that reassurance made all the difference.
One moment that truly touched me was when she took the time to carefully look through pictures I had shared, including the gingerbread cookies I made. In that moment, despite being in a state of emotional turmoil, I felt seen as a human being. It was the first time in a long while that I felt acknowledged for who I was, not just the challenges I was facing. Her attention to such small but meaningful details left a lasting impression on me, and it was a reminder that she is not just a lawyer, but a wonderful person who genuinely cares about her clients.
Her dedication and unwavering support during the most difficult times have made her an irreplaceable figure in my life. She is a lawyer with a mission to help, but more than that, she is an angel in my life, and I will forever be grateful that she came into my path.
I am eternally thankful for her presence and support.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits …
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Counseling Services|Economic Empowerment Services|Housing Informatio…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I received a full overview and options to advice me in my situation. I gelt well taken care of and informed.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Spiritual Support Services
Services Today: Spiritual Support Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Mandarin
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Mandarin
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Rather speak with someone from SIFJC because we care, want to help and being able to talk to someone on the phone made her feel heard and safe.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Interpretation Language: Bengali
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Interpretation Language
Bengali
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Bengali
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: friendly and professional
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
friendly and professional
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: helpful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Quick correspondence
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Quick correspondence
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Staff was friendly and helpful over the phone.
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Staff was friendly and helpful over the phone.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: helpful
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Staff was kind and provided snacks and refreshments
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Staff was kind and provided snacks and refreshments
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English