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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
appointment was made, which made me calm
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services|Economic Empowerment Services|Family Court Help|Housing Information/A…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Counseling Services|Economic Empowerment Services|Family Court Help|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
The woman (name omitted) who helped me was very knowledgeable about the services available and connected me with them right away. She set up appointments, listened carefully, was thought and compassionate. She sent me home with everything I needed, including a bus pass and a bag of food. Thank you from the bottom of my heart!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Arabic
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Arabic
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Thank you for all the help
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Thank you for all the help
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: immigration services • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
immigration services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
information provided by screener
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Services Today: Housing Information/Advocacy|Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My questions were answered, and I am satisfied with the services
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My questions were answered, and I am satisfied with the services
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Assistance with getting a Real ID • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Assistance with getting a Real ID
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
she said "we're the only place who treats her with love and respect"
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Spiritual Support Services
Services Today: Spiritual Support Services • Interpretation Services: No • Most Helpful: Legal services and counseling
Services Today
Spiritual Support Services
Interpretation Services
No
Most Helpful
Legal services and counseling
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donatio…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Counseling Services|Safety Planning|Spiritual Support Services
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Civil Legal Services|Counseling Services|Safety Planning|Spiritual Support Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Informati…
Interpretation Services: No • Most Helpful: All staff was kind/helpful • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
All staff was kind/helpful
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Staff answers calls quickly and I did not have to wait long to speak with anyone
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Staff answers calls quickly and I did not have to wait long to speak with anyone
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Divorce/Legal info • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Divorce/Legal info
Interpretation Services
No
Most Helpful
Staff was friendly and quick
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Economic Empowerment Services|Housing Information/Advocacy
Services Today: Economic Empowerment Services|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Economic Empowerment Services|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Economic Empowerment Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy
Services Today: Counseling Services|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: FHEPS B referral • Interpretation Services: No
Services Today
Other (please specify)
Other Services
FHEPS B referral
Interpretation Services
No
Most Helpful
Receiving the FHEPS B referral to bring to homebase
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Client called requesting a follow up on her emergency grant application • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Client called requesting a follow up on her emergency grant application
Interpretation Services
No
Most Helpful
No updates yet on my emergency grant application
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I provided the medical form to my CM so she may email it to my Dr.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I provided the medical form to my CM so she may email it to my Dr.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
No
Interpretation Services: No • Most Helpful: Staff was friendly and helpful • Recommend Fjc: Yes
Interpretation Services
No
Most Helpful
Staff was friendly and helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager has been very empathetic, supportive and responsive. During my last visit I was assisted hands on with applying and submitting documents to prioritize safety stable housing. I look forward to continue on working with my assigned case manager.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager has been very empathetic, supportive and responsive. During my last visit I was assisted hands on with applying and submitting documents to prioritize safety stable housing. I look forward to continue on working with my assigned case manager.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Information
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Information
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Housing Information/Advocacy|Did not receive services today
Services Today: Housing Information/Advocacy|Did not receive services today • Interpretation Services: No • Most Helpful: Information shared with me
Services Today
Housing Information/Advocacy|Did not receive services today
Interpretation Services
No
Most Helpful
Information shared with me
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donatio…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The kindness of the entire staff, smiles and no judgement.
Surprisingly I found the D.A (name omitted) to be easy to talk to.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Staff was very kind and optimistic
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Staff was very kind and optimistic
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
...I have had the absolute ~ Privilege ~ of having (name omitted) as my Case Manager, and ...I have not been able to bring myself to intentionally seek arrest or court intervention with my husband, and so, I have been bothering (name omitted) with constant, exhaustingly long emails, logging my husband's behavior, and, even calling her, asking endless questions ...And (name omitted) puts up with me, and has been an INVALUABLE Resource, and, ~ a Comfort to me ~ ...Please recognize (name omitted)- ~ she is a compassionate ANGEL, ~ and, a TIRELESS WARRIOR for Victims!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The guidance I received and the information about available resources helped me better understand my options and the steps to take. My lawyer, an excellent person, has helped me at all times.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Immigration services • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Immigration services
Interpretation Services
No
Most Helpful
My immigration attorney was extremely helpful. She explained everything clearly and assisted me with my case.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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