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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Staff was friendly and provided support
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Staff was friendly and provided support
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Criminal Justice/NYP…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Very good, they will help me to get my apartment.
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good, they will help me to get my apartment.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: This place gives me hope
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
This place gives me hope
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Other Services
Staff confirmed that I had an appointment which I was anxious about because I was unsure if it was definite.
Interpretation Services
No
Most Helpful
That the staff helped me locate my appointment and followed up with the attorney for me
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: They always helped, I'm so grateful
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
They always helped, I'm so grateful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: was given helpful information from (omitted name).
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
was given helpful information from (omitted name).
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy|Met with Case Manager|Practical Support (e…
Interpretation Services: No • Most Helpful: My case worker was very supportive and tried her best to help with what she can • Recommend Fjc: Yes
Services Today
Family Court Help|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
My case worker was very supportive and tried her best to help with what she can
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very helpful people in this building
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful people in this building
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Feels good to come here and someone to listen to me
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Feels good to come here and someone to listen to me
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
When I saw your smile, I knew there was hope in here for me, I feel so much better
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Was able to get support after being denied assistance from other organizations
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Was able to get support after being denied assistance from other organizations
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Helped submit housing application • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Helped submit housing application
Interpretation Services
No
Most Helpful
being able to have someone sit here with me and help me through this, fantastic people here
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Staff was not intrusive and did not judge
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Staff was not intrusive and did not judge
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very helpful here that is why I come because I know someone here can help me.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Thank you for being so helpful and listening
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Thank you for being so helpful and listening
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services|Practical Support (ex: clothing or food donations)|Public Benefits In…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Queens
Services Today
Counseling Services|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Feeling heard, shown so much empathy, and genuine interest in helping me, I am grateful for the guidance and support. Thank you.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: " I feel like a million bucks leaving out of here right now "
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
" I feel like a million bucks leaving out of here right now "
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
My therapist (name omitted) from H and H has been so good for me during this difficult time in my life. I always feel better after our sessions!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I take therapy with (name omitted) at H and H. She is an excellent listener and always puts my mind at ease. Today, (name omitted) gave me tools on how to calm my negative self talk.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Client stated her CM Ivan from CHASI was great help/Assistance
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Client stated her CM Ivan from CHASI was great help/Assistance
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
My therapist (name omitted) from health and hospitals has been a steady support during one of the most stressful times in my life. Today, she helped me walk through the anxiety I was having about getting assistance from HRA for my broker’s fee and security deposit. Her calm presence and the way she guided me through my fears made a big difference and right after our session, I got the call to pick up my checks. I truly believe having her in my corner helped me stay grounded and hopeful. I’m so grateful for her care, encouragement, and the safe space she creates every time we meet.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
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