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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Someone helps me for my needs here
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Being able to speak with someone who is very nice, thank you for listening
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Being able to speak with someone who is very nice, thank you for listening
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Most Helpful: Screener was helpful and informative
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Most Helpful
Screener was helpful and informative
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Screener and interpreter were very patient and nice
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Clothing • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Clothing
Interpretation Services
No
Most Helpful
I always find great things for me and children
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support …
Interpretation Services: No • Most Helpful: That people are willing to listen to your needs and help as much as possible • Recommend Fjc: Yes
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Most Helpful
That people are willing to listen to your needs and help as much as possible
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
My counselor (name omitted) always goes above and beyond to make sure I have the best mental care possible.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: (name omitted) is my therapist, she's been GREAT!
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
(name omitted) is my therapist, she's been GREAT!
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
I've been working with (name omitted) a while now, and I can honestly say she’s made a huge impact on my mental health and overall healing journey. She creates a safe, non-judgmental space where I can be myself, and she truly listens. Her insight, compassion, and support have helped me grow in ways I didn’t think were possible. I’m thankful for her presence and the work we’ve done together.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: My therapist is very helpful
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
My therapist is very helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Clothing • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Clothing
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Other (please speci…
Other Services: Food Pantry • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Other (please specify)
Other Services
Food Pantry
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Clothes • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Clothes
Interpretation Services
No
Most Helpful
I know I can always come here and find something for me and my child to wear or to grab food
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Family Court Help
Services Today: Child Services (children's counseling/playroom)|Family Court Help • Interpretation Services: No • Most Helpful: (name omitted)!
Services Today
Child Services (children's counseling/playroom)|Family Court Help
Interpretation Services
No
Most Helpful
(name omitted)!
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) treated me with sincerely wanting to help. She seen how overwhelmed I was.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything is great, thank you for everything. God bless you.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: All the services were very helpful
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the services were very helpful
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Housing Information/…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Support with ensuring police report was taken and filed through correct channels to work with (name omitted) PD in Middlesex County.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They are very kind people who genuinely care about you. They connect you with different services that can help. I am very grateful and feel very supported by them.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Produce Event • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Produce Event
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Other (please specify)
Services Today: Counseling Services|Housing Information/Advocacy|Other (please specify) • Other Services: Housing • Interpretation Services: No
Services Today
Counseling Services|Housing Information/Advocacy|Other (please specify)
Other Services
Housing
Interpretation Services
No
Most Helpful
They help every one no matter small or little
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Man…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: English
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Most Helpful
All the advice from them
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager|Other (please speci…
Other Services: Food and baby supplies • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Other (please specify)
Other Services
Food and baby supplies
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy|Met with Case Manager
Services Today: Family Court Help|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Arabic
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Arabic
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager|Shelter Information…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Staten Island
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Makes me happy to be here
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Makes me happy to be here
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Case worker offered virtual and physical group support and made an appointment for a legal consultation.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Family Court Help|Shelter Information/Advocacy
Services Today: Family Court Help|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: Resources provided
Services Today
Family Court Help|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Resources provided
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Clothes and food • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Clothes and food
Interpretation Services
No
Most Helpful
I love it here all the time
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
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