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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Orientation
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Orientation
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
English
Safety Planning|Other (please specify)
Services Today: Safety Planning|Other (please specify) • Other Services: OOP information • Interpretation Services: No
Services Today
Safety Planning|Other (please specify)
Other Services
OOP information
Interpretation Services
No
Most Helpful
Staff was kind and non-judgmental
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Coming here and being able to talk to someone and feel understood.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Coming here and being able to talk to someone and feel understood.
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They were very helpful in absolutely everything.
Recommend Fjc
Yes
Fjc
Queens
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everyone is very nice here in this place, thank you
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everyone is very nice here in this place, thank you
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Staten Island
Language Survey Completed
English
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The people who work here are very helpful
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Man…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The most useful thing to me was the help and counseling they provided in my case.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Counseling on my legal and criminal case
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
To be able to be guided with the immigration courts
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The help they always provide. Thank you so much!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Spiritual …
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I received emotional support Make-up Mothers' Day Party
Services Today
Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I received emotional support
Make-up
Mothers' Day Party
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
To feel safe and everything is possible with good intentions, they are very kind.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Moms' Day Event • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Moms' Day Event
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The emotional support we have.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
It was helpful in every way: empathy, understanding, and, most importantly, a lot of ethics. I bless you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Talk to my case advisor
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everyone is kind
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The support received and very good attention from everyone
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: In the preparation of my tax return • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
In the preparation of my tax return
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Being able to find such kind and cordial people to help you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Man…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Everyone treated me very well and listened to me
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everyone treated me very well and listened to me
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The worker who assisted me was very helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they have patience with me. Immigration.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thank you. Yes, they helped me, and I felt comfortable talking with the lady.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The information from the lawyers
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They helped me a lot and cleared up all my doubts and fears. Happy.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Help from (name omitted)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Ad…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: They helped me with resources, bed, food, and clothing
Services Today
Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They helped me with resources, bed, food, and clothing
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Emotional support and information on housing and food.
Thank you very much!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Met with Case Manager
Services Today: Civil Legal Services|Counseling Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Counseling Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Learn more about my immigration case and custody of my children
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good attention and vibe.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything was helpful to me. They treated me very well.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information and consultation. Appointment with the lawyer
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
A talk with advice and a listening ear to my mood and mental health issues. God bless you; this program is very good, excellent. Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the staff are very kind and committed
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or foo…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: That they will be able to help me with my mental health
Services Today
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That they will be able to help me with my mental health
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Economic Empowerment Services|Met with Case Manager
Services Today: Economic Empowerment Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Economic Empowerment Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The sympathy of the ladies
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support …
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The food and the advice
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The food and the advice
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The emotional and legal support. God bless all the staff at this justice center.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I love coming here, the people who work here are very kind and my therapist is “Omitted name,” she is very good; I feel good.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good treatment and attention. Wonderful and caring staff.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Counseling Services|Criminal Justice/NYPD…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: They helped me with clothes. Thank you.
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They helped me with clothes. Thank you.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Spiritual Support Services
Services Today: Spiritual Support Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Peace of mind
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy
Services Today: Counseling Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Needs follow up
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager|Practical Support (ex: clothing or food donati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: I received support and food
Services Today
Civil Legal Services|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I received support and food
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Sh…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The information they provided me. The good attention from the people. They are very kind. Thank you for your attention and help.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Talking about housing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
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