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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything was good at all times. “Thank you.”
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manag…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything was helpful to me because I feel better with the support of people who know the very ugly situation one is going through
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Public Benefits Information/Services|Shelter Information/Adv…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: There was no solution. My life and my family's lives are in danger.
Services Today
Housing Information/Advocacy|Public Benefits Information/Services|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
There was no solution. My life and my family's lives are in danger.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: All the services were useful to me.
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the services were useful to me.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: Illegible • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Illegible
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention and guidance.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager|Psychiatric Services (medication management/He…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Civil Legal Services|Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Psychiatric Services (medication managem…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Illegible.
Services Today
Counseling Services|Housing Information/Advocacy|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Illegible.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Coming here was a great help to me. I received attention to get a social worker.
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Coming here was a great help to me. I received attention to get a social worker.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Public Benefits Information/Services
Services Today: Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The ladies who assisted me were very kind. Thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very good service, excellent. Thank you very much for your attention.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Other (please specify)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Therapy, it always helps a lot
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Practical Support (ex: clothing or food donation…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Well-educated and very kind people. I am very grateful
Services Today
Civil Legal Services|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Well-educated and very kind people. I am very grateful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donatio…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Counseling and appointment to meet with an Immigration Attorney. Food. Childcare Counseling
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager|Public Benefits Inf…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The support and the information of the programs
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The support and the information of the programs
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning|S…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Everything is very good
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything is very good
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Public Benefits Information/Services|Shelter Information/Adv…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Public Benefits Information/Services|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Met with C…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Counseling Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Very well, satisfied with the support of (name omitted) and the other people in the office. Thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits In…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The attention was very good. [Illegible] Very good attention, thank you.
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention was very good. [Illegible] Very good attention, thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Public Benefits Information/Services
Services Today: Met with Case Manager|Public Benefits Information/Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Emotional support, very good attention and services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That I was able to resolve my concerns
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information on how I could contact (name omitted)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Practical Support (ex: clothing or food donation…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: The referral for lawyers
Services Today
Civil Legal Services|Counseling Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The referral for lawyers
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish|Other
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish|Other
Interpretation Language Other
English
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I want to thank you, you are very kind people and you help us with our problems.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was assigned to a worker, tomorrow (date omitted) by telephone
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The help with the food
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Civil Legal Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Reconnect with my case [Illegible]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I have received great help from them, with food supplies, gift cards, immigration or legal services, and mental health therapy.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Immigrati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: They helped me with everything I needed; they are incredible. Thank you.
Services Today
Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Immigration Legal Help|Met with Case Manager|Practical Support (ex: clothing or food donations)|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They helped me with everything I needed; they are incredible. Thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The explanation of my case of domestic violence
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They treated me very nicely
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
A lot of knowledge that I did not have before
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with …
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The kindness and cordiality of the people who work at this center when providing information.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Counseling Services|Housing Information/A…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Blank
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Practical Su…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Illegible
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Illegible
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Other
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
That I will be able to [sic]
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the attention from the entire staff was very helpful to me.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Counseling Services|Economic Empowerment …
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Blank
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Economic Empowerment Services|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I received information and I will receive the help I need.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I received information and I will receive the help I need.
Recommend Fjc
Yes
Fjc
Manhattan
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention and promptness, excellent attention, trustworthy...
Thank you very much.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention was quick and efficient.
Thank you very much.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: All the information I received
Services Today
Counseling Services|Housing Information/Advocacy|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
All the information I received
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Immigration Legal Help|Practical Support (ex: clothing or food donati…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Help to obtain a passport and political asylum, clothes for cold snow winter
Services Today
Counseling Services|Immigration Legal Help|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Help to obtain a passport and political asylum, clothes for cold snow winter
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything we talked about.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Psychiatric Services (medication manageme…
Interpretation Services: Yes • Interpretation Language: Mandarin • Most Helpful: Learning how to get child support.
Services Today
Child Services (children's counseling/playroom)|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
Learning how to get child support.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Mandarin
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Polish
Most Helpful
(name omitted) is extraordinary coordinator in FJC
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Other
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
I was listened to and well attended to. I recommend the Center and the social work
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They looked for a way to help me even though the therapy was cancelled.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
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