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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
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Showing 50 real records
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Civil Legal Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
treatment very friendly [illegible] and respectful. Looking for ways to help. Thank you very much!
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thank you for explaining and helping me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
They assisted me with clothes and pantry
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Child Services (children's counseling/playroom)|Met with Case Manager
Services Today: Child Services (children's counseling/playroom)|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Child Services (children's counseling/playroom)|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
A lot of help
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services
Services Today: Civil Legal Services|Counseling Services • Interpretation Services: No • Most Helpful: That they spoke Spanish
Services Today
Civil Legal Services|Counseling Services
Interpretation Services
No
Most Helpful
That they spoke Spanish
Recommend Fjc
Yes
Fjc
Bronx
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Kindness and good service
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Kindness and good service
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services|Safety Planning
Services Today: Counseling Services|Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Counseling Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
good treatment from the [illegible]
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The power to vent
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The power to vent
Recommend Fjc
Yes
Fjc
Bronx
Counseling Services|Met with Case Manager
Services Today: Counseling Services|Met with Case Manager • Interpretation Services: No • Most Helpful: The good attention and advice related to my case
Services Today
Counseling Services|Met with Case Manager
Interpretation Services
No
Most Helpful
The good attention and advice related to my case
Recommend Fjc
Yes
Fjc
Bronx
Housing Information/Advocacy|Public Benefits Information/Services|Safety Planning|Shelter…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: the support I need
Services Today
Housing Information/Advocacy|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
the support I need
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Most Helpful: Everything • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Manhattan
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything became clear
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Most Helpful: I have a case manager and will be getting help with services.
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Most Helpful
I have a case manager and will be getting help with services.
Recommend Fjc
No
Fjc
Manhattan
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Other (please specify)
Interpretation Services
Yes
Interpretation Language
Other
Most Helpful
Good
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Other
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention is excellent
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Housing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Economic Empowerment Services
Services Today: Economic Empowerment Services • Interpretation Services: Yes • Interpretation Language: Cantonese
Services Today
Economic Empowerment Services
Interpretation Services
Yes
Interpretation Language
Cantonese
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Cantonese
Yes
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Blank
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everything [heart] 100%
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support …
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: the emotional support
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
the emotional support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits …
Interpretation Services: Yes • Interpretation Language: Other • Recommend Fjc: Yes
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
Yes
Interpretation Language
Other
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Other
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Civil Legal Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
everything, excellent
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The attention.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Today was amazing I am grateful for this organization. This was healing for me today. Tha…
Recommend Fjc: Blank • Fjc: Manhattan • Language Survey Completed: English
Most Helpful
Today was amazing I am grateful for this organization. This was healing for me today. Thank you.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Safety Planning
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Informati…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Blank
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or foo…
Interpretation Services: No • Most Helpful: The ease of communication the gentleness of staff, and understanding. • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
The ease of communication the gentleness of staff, and understanding.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)
Services Today: Child Services (children's counseling/playroom) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)
Interpretation Services
No
Most Helpful
Wonderful staff
-All help needed, got [happy face]
-Friendly, clean environment [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: The attention the service Everything.
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
The attention the service Everything.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: the staff is extremely pleasant and helpful!
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
the staff is extremely pleasant and helpful!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: To see the name of our mayor Honorable Eric Adams 6/11/2025. Thank you
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
To see the name of our mayor Honorable Eric Adams 6/11/2025. Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening for help • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening for help
Interpretation Services
No
Most Helpful
Quick, efficient
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) is very kind and made sure to remind me I can come back at any time.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Safety Pl…
Interpretation Services: No • Most Helpful: Love • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Love
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Other (please specify)|Safety Planning|Shelter Information/A…
Other Services: case work apptmt. • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Other (please specify)|Safety Planning|Shelter Information/Advocacy
Other Services
case work apptmt.
Interpretation Services
No
Most Helpful
The woman I met did not judge me & she did the best she could to help me immediately. I love her glasses & curly hair.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: Everything legal help + metro card
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
Everything
legal help + metro card
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: How fast and safe it felt.
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
How fast and safe it felt.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: kindness!
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
kindness!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Counseling Services|Criminal Justice/NYPD…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Child Services (children's counseling/playroom)|Counseling Services|Criminal Justice/NYPD Services|Did not receive services today|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy|Yoga/Wellness
Interpretation Services
No
Most Helpful
I'm going to inform everyone about team work with people (illegible) to come speak to everyone
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Services Today: Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Everyone took my concerns seriously and validated them even while asking necessary information about my circumstances
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy|Met with Case Manager
Services Today: Family Court Help|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Family Court Help w/ Sanctuary Family (name omitted) (ineligible) & (name omitted) Assistance w/ Sanctuary Family
Housing Court
Able to clarify my next steps
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy
Services Today: Family Court Help|Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help|Housing Information/Advocacy
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Structure & layout of plan. Resource
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Structure & layout of plan. Resource
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Met with Case Manager
Services Today: Family Court Help|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help|Met with Case Manager
Interpretation Services
No
Most Helpful
the people here are so nice they help you. and give you so much help they are so nice
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy|Met with Case Manager
Services Today: Family Court Help|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Very helpful Housing referral
Services Today
Family Court Help|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful Housing referral
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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