Ask NYC Browse All Data Public Safety Transportation Health Buildings

Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

Social Services Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) Dataset g62n-cz6a 9 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: kind and hands on
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
kind and hands on
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)|Safety Planning
Services Today: Other (please specify)|Safety Planning • Other Services: Domestic violence assistance • Interpretation Services: No
Services Today
Other (please specify)|Safety Planning
Other Services
Domestic violence assistance
Interpretation Services
No
Most Helpful
The kindness and compassion of the staff members
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Most Helpful: Vilma was wonderful!! Thank you! [heart] • Recommend Fjc: Blank
Services Today
Safety Planning
Most Helpful
Vilma was wonderful!! Thank you! [heart]
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
screening
Interpretation Services
No
Most Helpful
They helped me make 2 appointments
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Did not receive services today|Practical Support (ex: clothing or food donations)|Shelter…
Interpretation Services: No • Most Helpful: everything • Recommend Fjc: Yes
Services Today
Did not receive services today|Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
everything
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Mother's Day Event • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Mother's Day Event
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Thank you (names omitted) foundation for see our mothers in this situation Thank you [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
My counselor (name omitted) was very helpful & attentive & informative Helps me have a better outlook on life
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Most Helpful: Thank u
Services Today
Other (please specify)
Interpretation Services
No
Most Helpful
Thank u
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Most Helpful: This was positive visit even though circumstance aren't the best. Thank you!
Services Today
Other (please specify)
Interpretation Services
No
Most Helpful
This was positive visit even though circumstance aren't the best. Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(Name omitted) was the most helpful she listened she treated me nicely I feel Better after talking with her only
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: The entire staff I have worked with and encounter is great people.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
The entire staff I have worked with and encounter is great people.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with …
Interpretation Services: No • Most Helpful: The direct assistance with housing and the Food • Recommend Fjc: Yes
Services Today
Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Interpretation Services
No
Most Helpful
The direct assistance with housing and the Food
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: Knowing more legal prons and cons. better evaluation to this
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
Knowing more legal prons and cons. better evaluation to this
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Did not receive services today|Housing Information/Advocacy|Practica…
Interpretation Services: No • Most Helpful: the overall support • Recommend Fjc: Yes
Services Today
Civil Legal Services|Did not receive services today|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
the overall support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Man…
Interpretation Services: No • Most Helpful: Being able to get my order and having someone willing to help me. • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Being able to get my order and having someone willing to help me.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I was able to get the help I needed and didn't feel judged.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I was able to get the help I needed and didn't feel judged.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Legal Aide • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Legal Aide
Interpretation Services
No
Most Helpful
(name of staff omitted) was very helpful. Informative, educational and patient and kind. (name of staff omitted) was so kind and humble.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name of staff omitted) is so patient and kind answering my questions ever when I asked repeatedly. She was very understanding of my situation.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Recommend Fjc: No
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
It is not cool when you refer clients to new employees and they don't know wat or how they can help so that through out your interview you have to watch him ask other co-workers about what to do. Very unprofessional.
Recommend Fjc
No
Fjc
Bronx
Language Survey Completed
English
Family Court Help|Housing Information/Advocacy|Met with Case Manager|Practical Support (e…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Family Court Help|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
That (name of staff member omitted) from (name of organization omitted) helped me with my application for help with housing! (name of client omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manag…
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Bronx
Services Today
Civil Legal Services|Counseling Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
It was very helpful that every was so nice and everything felt smooth and comfortable during the process.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Services Today: Housing Information/Advocacy|Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: I was provided with a lot of information about housing and job.
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
I was provided with a lot of information about housing and job.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: (name of staff omitted)
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
(name of staff omitted)
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Korean
Most Helpful
Is good to know that I can be with family now.
Recommend Fjc
No
Fjc
Bronx
Language Survey Completed
Other
Civil Legal Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Practica…
Interpretation Services: No • Most Helpful: Easy check in. • Recommend Fjc: Yes
Services Today
Civil Legal Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Practical Support (ex: clothing or food donations)|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Easy check in.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Most Helpful: Everyone was nice and respectful and helpful. Thank you very much.
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Most Helpful
Everyone was nice and respectful and helpful. Thank you very much.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything, I truly appreciate the help & services you guys gave me. God Bless You.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Intake. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Intake.
Interpretation Services
No
Most Helpful
(name of staff member omitted) was very helpful and I felt he truly listened and cared.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great info on housing.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great info on housing.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
Well, I was given wrong information from the hospital. But (staff name omitted) was very helpful in giving me further info.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Counseling Services|Safety Planning
Services Today: Counseling Services|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Safety Planning
Interpretation Services
No
Most Helpful
The staff is very nice and counselors, the case manager is very present and professional.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: My overall services. Excellent! From the receptionist to the attorney.
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
My overall services. Excellent! From the receptionist to the attorney.
Recommend Fjc
Blank
Fjc
Bronx
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Other Services: Domestic violence • Interpretation Services: No
Services Today
Did not receive services today
Other Services
Domestic violence
Interpretation Services
No
Most Helpful
Helpful staff and pleasant staff
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Civil Legal Services|Counseling Services|Practical Support (ex: clothing or food donation…
Interpretation Services: No • Most Helpful: (staff member name omitted) She is the best like her name. Helpful and kind. • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
(staff member name omitted) She is the best like her name. Helpful and kind.
Recommend Fjc
Yes
Fjc
Bronx
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I was reassured I was going to receive assistance with an order of protection.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I was reassured I was going to receive assistance with an order of protection.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Nice!
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Nice!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: Amazing services
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
Amazing services
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Family Court Help|Other (please specify)|Practical Support (ex: clothing or food donation…
Other Services: Meeting with lawyer. • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Family Court Help|Other (please specify)|Practical Support (ex: clothing or food donations)
Other Services
Meeting with lawyer.
Interpretation Services
No
Most Helpful
I am grateful for the food pantry so me and my girls will have food. I am grateful for meeting with the lawyer to prepare for trial.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I really appreciate my case worker and how informative they are. She provides me with all the information I need to move forward. She is such a great help. My visit is always fast and helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: It was fast and very informative. Very kind and genuine case workers.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
It was fast and very informative. Very kind and genuine case workers.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Resources.
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Resources.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Criminal Justice/NYPD Services|Housing Information/Advocacy
Services Today: Criminal Justice/NYPD Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Good services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Excellent information.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Housing Information/Advocacy
Services Today: Civil Legal Services|Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Civil Legal Services|Counseling Services|Psychiatric Services (medication management/Heal…
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: Information.
Services Today
Civil Legal Services|Counseling Services|Psychiatric Services (medication management/Health and Hospital)|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Information.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I felt listened to.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I felt listened to.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
NYC Data AI • Public-data exploration interface