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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Russian
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Russian
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Russian
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Russian
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: (name of staff omitted) were very helpful, patient and knowledgeable. Thanks!
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
(name of staff omitted) were very helpful, patient and knowledgeable. Thanks!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Mandarin
Most Helpful
I was given information I was not aware of.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Interpretation Services: Yes • Interpretation Language: Mandarin
Services Today
Met with Case Manager|Other (please specify)
Interpretation Services
Yes
Interpretation Language
Mandarin
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Mandarin
Public Benefits Information/Services
Services Today: Public Benefits Information/Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Public Benefits Information/Services
Interpretation Services
No
Most Helpful
Love how the case manager is very informative and patient with me. She explains in great details and gave me step by step information that is useful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Practical Support (ex: clothing or food donations)
Services Today: Civil Legal Services|Practical Support (ex: clothing or food donations) • Recommend Fjc: Yes • Fjc: Brooklyn
Services Today
Civil Legal Services|Practical Support (ex: clothing or food donations)
Most Helpful
Clarification on things with my lawyer. I have also received pantry as well which is very helpful and much appreciated. Therapy has also helped me a lot.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: The legal services.
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
The legal services.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Legal referral that was provided.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Legal referral that was provided.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Arabic
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Arabic
Most Helpful
All the information provided towards my legal needs.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Arabic
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: No • Most Helpful: Everything!
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
Everything!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: Yes • Interpretation Language: Russian
Services Today
Did not receive services today
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
All the information I received.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Russian
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
That I met with someone in person and that the wait wasn't too long. She was very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)|Counseling Services
Services Today: Child Services (children's counseling/playroom)|Counseling Services • Interpretation Services: No • Most Helpful: The ongoing help and additional services offered.
Services Today
Child Services (children's counseling/playroom)|Counseling Services
Interpretation Services
No
Most Helpful
The ongoing help and additional services offered.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Cas…
Interpretation Services: Yes • Interpretation Language: Urdu • Most Helpful: So wonderful. Case manager is very polite and very good.
Services Today
Child Services (children's counseling/playroom)|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Urdu
Most Helpful
So wonderful. Case manager is very polite and very good.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Urdu
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case manager was very nice, hospitable, and felt welcome. And I was able to be directed to (text not legible)
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Quick intake.
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Quick intake.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case worker is great!
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case worker is great!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Staff was understanding and professional.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Staff was understanding and professional.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: They helped me with out any problems and it was fast service.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
They helped me with out any problems and it was fast service.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Amazing experience. Very helpful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Amazing experience. Very helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I was able to speak with someone about my order.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I was able to speak with someone about my order.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: Pantry • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
Pantry
Interpretation Services
No
Most Helpful
Good
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Quick, easy and straight forward.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Quick, easy and straight forward.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: No • Most Helpful: Received info and MetroCard, appreciated that.
Services Today
Housing Information/Advocacy
Interpretation Services
No
Most Helpful
Received info and MetroCard, appreciated that.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy
Services Today: Counseling Services|Housing Information/Advocacy • Interpretation Services: No • Most Helpful: All questions were answered and explain with detail.
Services Today
Counseling Services|Housing Information/Advocacy
Interpretation Services
No
Most Helpful
All questions were answered and explain with detail.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
The FJC and my case manager were really helpful and kind. Also, very knowledgeable about all services. Thank you!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)|Practical Support (ex: clothing or food donations)|Public Benefits…
Other Services: Applied for PA, ID NYC • Interpretation Services: No • Most Helpful: Case manager helped me apply for ID NYC same day appointment and HRA for PA.
Services Today
Other (please specify)|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services
Other Services
Applied for PA, ID NYC
Interpretation Services
No
Most Helpful
Case manager helped me apply for ID NYC same day appointment and HRA for PA.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very understanding.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very understanding.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I was able to get the help I was seeking.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I was able to get the help I was seeking.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Multiple services. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Multiple services.
Interpretation Services
No
Most Helpful
The different services offered.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Safety Planning
Services Today: Safety Planning • Interpretation Services: No • Most Helpful: Excellent
Services Today
Safety Planning
Interpretation Services
No
Most Helpful
Excellent
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Housing Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Being connected to a case manager.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Everything 10/10
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Everything 10/10
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donatio…
Interpretation Services: No • Most Helpful: Talk about my issues to heal the trauma set goal for healing. • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
Talk about my issues to heal the trauma set goal for healing.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: Text was not legible.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
Text was not legible.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
Spanish
Met with Case Manager|Safety Planning
Services Today: Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Emotional support. Information provided. Solutions and options to resolve.
Services Today
Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Emotional support. Information provided. Solutions and options to resolve.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great service.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great service.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: DA and needed services from the Justice Center. • Interpretation Services: No
Services Today
Other (please specify)
Other Services
DA and needed services from the Justice Center.
Interpretation Services
No
Most Helpful
They were very friendly, welcoming and helpful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Giving me direction. What to do in receiving help.
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Giving me direction. What to do in receiving help.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Fast assistance with relocation.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Fast assistance with relocation.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Very informative. Felt Safe.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very informative. Felt Safe.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I came for a referral, and I received one. Everyone is kind and helpful. .
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I came for a referral, and I received one. Everyone is kind and helpful. .
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Did not receive services today
Services Today: Did not receive services today • Interpretation Services: No • Most Helpful: Scheduled an appointment to be seen faster.
Services Today
Did not receive services today
Interpretation Services
No
Most Helpful
Scheduled an appointment to be seen faster.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The caring nature of the staff. Thank you.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The caring nature of the staff. Thank you.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Spiritual Support Se…
Interpretation Services: No • Interpretation Language: Spanish • Most Helpful: I will come back to FJC for a case manager.
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Spiritual Support Services
Interpretation Services
No
Interpretation Language
Spanish
Most Helpful
I will come back to FJC for a case manager.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Everyone was super helpful and informative from beginning to end.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Everyone was super helpful and informative from beginning to end.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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