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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: Yes • Interpretation Language: Spanish • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
the information and advice they provide us thank you so much. (heart) (happy face)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
(Name omitted) has been amazing along w/ the FJC staff I am so thankful for all the help for my children & (heart)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
My attorney is Always supportive of me and my child! Thank you for all yar team does! Thank you (heart) (name omitted) (heart) (name omitted)! (heart)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Counseling Services|Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: I found that they helped me very much with the housing.
Services Today
Counseling Services|Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
I found that they helped me very much with the housing.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Child care • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Child care
Interpretation Services
No
Most Helpful
Child care is always so good to my children. They love (name omitted). She is amazing A safe place. Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|…
Interpretation Services: No • Most Helpful: 1. information 2. Legal 3. Hope • Recommend Fjc: Yes
Services Today
Child Services (children's counseling/playroom)|Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Economic Empowerment Services|Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Shelter Information/Advocacy|Spiritual Support Services
Interpretation Services
No
Most Helpful
1. information
2. Legal
3. Hope
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
No
Most Helpful
The Receptionist at (heart) MFJC, (name omitted) is wonderful! (heart) She is always Cheerful & makes me feel happy & welcome (happy face)! (heart)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
(heart) Thank you Sanctuary for families! I love this organization! (heart) Very supportive & professional! Therapists here are great! I love you so much! (heart) With all my love! (heart) (happy face)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager (name omitted) is wonderful! (heart) She gave me and my kids many support! (happy face)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Interpretation Services: Yes • Recommend Fjc: Yes
Services Today
Other (please specify)
Interpretation Services
Yes
Most Helpful
Workers and staff are very pleasant.

From Ms. Sealema [illegible] and her children Happy Holiday (happy face)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Other
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or foo…
Interpretation Services: No • Most Helpful: Very helpful with housing, safety planning Legal • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Practical Support (ex: clothing or food donations)|Safety Planning
Interpretation Services
No
Most Helpful
Very helpful with housing, safety planning Legal
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Blank
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The time and patience (name omitted) took to assist me. She was so patient and professional Thank you
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Support
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
She's just a amazing human being everyone here are just a blessing.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Legal help for court representation.
Services Today
Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Legal help for court representation.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Everyone is so helpful & kind there jus a true blessing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Yes
Interpretation Services: Yes • Interpretation Language: Russian • Most Helpful: [illegible]
Interpretation Services
Yes
Interpretation Language
Russian
Most Helpful
[illegible]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Russian
Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
The people that work here
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) was so professional she motivate me. Friendly staff
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was so professional she motivate me. Friendly staff
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: yes, I feel like I have a support system and I got some referral
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
yes, I feel like I have a support system and I got some referral
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: the services that are available to me
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
the services that are available to me
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: everyone was very kind and understanding I felt I got the help I needed
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
everyone was very kind and understanding I felt I got the help I needed
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: No • Most Helpful: -Great Info -Short wait time -Snacks are always helpful [happy face]
Services Today
Civil Legal Services|Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
No
Most Helpful
-Great Info
-Short wait time
-Snacks are always helpful [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: I love that FJC provides all around services for all parts of life.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
I love that FJC provides all around services for all parts of life.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Informati…
Interpretation Services: No • Most Helpful: My case manager was very patient with me and listened to my story • Recommend Fjc: Yes
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
My case manager was very patient with me and listened to my story
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Psychiatric Services (medication management/Health and Hospital)
Services Today: Psychiatric Services (medication management/Health and Hospital) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
No
Most Helpful
(name omitted) is very all understanding empathetic and helpful! Great therapist!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: All questions were answered - didn't leave hungry [happy face]
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
All questions were answered
- didn't leave hungry [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Safety Planning
Services Today: Criminal Justice/NYPD Services|Safety Planning • Interpretation Services: No • Most Helpful: Their willingness to be helpful
Services Today
Criminal Justice/NYPD Services|Safety Planning
Interpretation Services
No
Most Helpful
Their willingness to be helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: informative on advice and steps I should take to resolve my issue
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
informative on advice and steps I should take to resolve my issue
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The counselor was very knowledgeable about resources available and listened carefully to my needs
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Practical Support (ex: clothing or food donations)
Services Today: Met with Case Manager|Practical Support (ex: clothing or food donations) • Interpretation Services: No • Most Helpful: food, and help. thank you!
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
food, and help. thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Resources
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Resources
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)
Services Today: Other (please specify) • Other Services: Housing letter pickup • Interpretation Services: Yes
Services Today
Other (please specify)
Other Services
Housing letter pickup
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Always get info to help with my issues and always helpful
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Being able to speak and get things done correctly
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Being able to speak and get things done correctly
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Information regarding services
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Information regarding services
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Met with Case Manager
Services Today: Counseling Services|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services|Met with Case Manager
Interpretation Services
No
Most Helpful
The staff was so kind and gentle w/ me, the environment made me feel very safe. I felt supported, thank you [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Most Helpful: I am not alone with this.
Services Today
Met with Case Manager
Interpretation Services
Yes
Most Helpful
I am not alone with this.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Most Helpful: Legal service accessible for low-income family.
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
Legal service accessible for low-income family.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Practical Support (ex: clothing or food donations)
Services Today: Practical Support (ex: clothing or food donations) • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Practical Support (ex: clothing or food donations)
Interpretation Services
No
Most Helpful
(name omitted) was very helpful and supportive with my needs. I am so grateful that we crossed paths! May God bless her tremendously and give her a raise! [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Public Benefits Information/Services|Safety Planning
Services Today: Civil Legal Services|Public Benefits Information/Services|Safety Planning • Interpretation Services: No • Most Helpful: legal resources
Services Today
Civil Legal Services|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Most Helpful
legal resources
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: Yes • Most Helpful: Everyone is super
Services Today
Civil Legal Services
Interpretation Services
Yes
Most Helpful
Everyone is super
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My manager was very kind and helpful He made sure to offer all resources. Also provided all points of contact
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: support and guidance Thank you [heart]
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
support and guidance Thank you [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Safety Planning
Services Today: Housing Information/Advocacy|Safety Planning • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Housing Information/Advocacy|Safety Planning
Most Helpful
I had a great visit about safe planning for Transfer Housing.

I hope I can get to have internship with Family Justice Center [happy face]
-May Warfield
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services
Services Today: Criminal Justice/NYPD Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: helping me collect documents and apply for housing.
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
helping me collect documents and apply for housing.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
[heart]
Most Helpful: [heart] • Recommend Fjc: Blank • Fjc: Manhattan
Most Helpful
[heart]
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy
Services Today: Housing Information/Advocacy • Most Helpful: Very transparent, Friendly, Positive Energy [happy face] • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy
Most Helpful
Very transparent, Friendly, Positive Energy [happy face]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager|Safety Planning
Services Today: Civil Legal Services|Met with Case Manager|Safety Planning • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
getting a case worker to hear me out finally after having a hard time finding support
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
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