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Annual Report on Family Justice Center Client Satisfaction Surveys

This data is from an annual report to be provided in compliance of Local Law 40 of 2019, covering the time period July 1, 2019 through April 30, 2025. The dataset includes: services received, utilization of language interpretation services, language of interpretation, what the client found most helpful about visit to FJC and would the client recommend the Family Justice Center to others.

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Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits …
Interpretation Services: No • Recommend Fjc: Yes • Fjc: Manhattan
Services Today
Met with Case Manager|Practical Support (ex: clothing or food donations)|Public Benefits Information/Services|Safety Planning
Interpretation Services
No
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services|Safety Planning
Services Today: Counseling Services|Safety Planning • Interpretation Services: No • Most Helpful: Helpful, understanding & supportive
Services Today
Counseling Services|Safety Planning
Interpretation Services
No
Most Helpful
Helpful, understanding & supportive
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Civil Legal Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: The staff was very nice + welcoming. I felt very safe here. Thank you.
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
The staff was very nice + welcoming. I felt very safe here. Thank you.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Family Court Help
Services Today: Family Court Help • Interpretation Services: No • Most Helpful: Thank you for taking the time even though the courts were closed
Services Today
Family Court Help
Interpretation Services
No
Most Helpful
Thank you for taking the time even though the courts were closed
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
the time they took to hear my story, while also providing me w/ the tools Needed for next steps
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Assistance with fill out Child Support [illegible] (Divorce)
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Assistance with fill out Child Support [illegible] (Divorce)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Informati…
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Portuguese
Services Today
Civil Legal Services|Counseling Services|Criminal Justice/NYPD Services|Housing Information/Advocacy|Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)|Public Benefits Information/Services|Safety Planning|Shelter Information/Advocacy
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Portuguese
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Portuguese
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Civil Legal Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Spanish
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
Case manager gave a lot attention to mi situation and managed to help me according.
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
Spanish
Other (please specify)
Services Today: Other (please specify) • Other Services: pres-screening • Interpretation Services: No
Services Today
Other (please specify)
Other Services
pres-screening
Interpretation Services
No
Most Helpful
consideration
compassion
patience
understanding [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: Yes • Most Helpful: they connected me asap. [heart]
Services Today
Counseling Services
Interpretation Services
Yes
Most Helpful
they connected me asap. [heart]
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Shelter Information/Advocacy
Services Today: Housing Information/Advocacy|Shelter Information/Advocacy • Interpretation Services: No • Most Helpful: (name omitted) was amazing
Services Today
Housing Information/Advocacy|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
(name omitted) was amazing
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Other (please specify)|Safety Planning
Services Today: Other (please specify)|Safety Planning • Other Services: Lawyer • Interpretation Services: No
Services Today
Other (please specify)|Safety Planning
Other Services
Lawyer
Interpretation Services
No
Most Helpful
Great, (name omitted) is amazing at what she do! Thank you!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: NY LAG Legal advice
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
NY LAG
Legal advice
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Most Helpful: Loved the center! Feel like they were great with everything!
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
Loved the center! Feel like they were great with everything!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Civil Legal Services
Services Today: Civil Legal Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Civil Legal Services
Interpretation Services
No
Most Helpful
lawyer provide a lot information to help my case. Snacks/ The metro card was the best [illegible] Thank you guys!
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Services Today: Housing Information/Advocacy|Met with Case Manager|Safety Planning • Interpretation Services: No • Most Helpful: Customer Service Safety Plan
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning
Interpretation Services
No
Most Helpful
Customer Service
Safety Plan
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Counseling Services
Services Today: Counseling Services • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Counseling Services
Interpretation Services
No
Most Helpful
My therapist helps me destress, clear my mind and think about the better things to look out for.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Met with Case Manager
Services Today: Criminal Justice/NYPD Services|Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Criminal Justice/NYPD Services|Met with Case Manager
Interpretation Services
No
Most Helpful
The reception was good. They listened; explained and tried to find solutions even though it was not their case
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services: Yes • Interpretation Language: Spanish • Most Helpful: very helpful, thank (illegible) for all your help.
Services Today
Met with Case Manager|Psychiatric Services (medication management/Health and Hospital)
Interpretation Services
Yes
Interpretation Language
Spanish
Most Helpful
very helpful, thank (illegible) for all your help.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Spanish
Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|S…
Interpretation Services: No • Most Helpful: Overall environment srcs & generous offerings accommodations from (illegible) • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Public Benefits Information/Services|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Overall environment srcs & generous offerings accommodations from (illegible)
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
[illegible] was amazing. It was last minute and she was very helpful
Most Helpful: [illegible] was amazing. It was last minute and she was very helpful • Recommend Fjc: Blank • Fjc: Manhattan
Most Helpful
[illegible] was amazing. It was last minute and she was very helpful
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
English
Most Helpful
(name omitted) so nice.
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: Yes • Interpretation Language: Other
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Eng
Most Helpful
illegible
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager|Other (please specify)
Services Today: Met with Case Manager|Other (please specify) • Other Services: getting answers in regard to Divorce • Interpretation Services: No
Services Today
Met with Case Manager|Other (please specify)
Other Services
getting answers in regard to Divorce
Interpretation Services
No
Most Helpful
I got information on my next step I should take and who would be in contact with me going forward I got help with my questions
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
English
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services: Yes • Interpretation Language: Other • Interpretation Language Other: Turkish
Services Today
Criminal Justice/NYPD Services|Practical Support (ex: clothing or food donations)
Interpretation Services
Yes
Interpretation Language
Other
Interpretation Language Other
Turkish
Most Helpful
They were very interested in my [illegible] Thank you
Recommend Fjc
Yes
Fjc
Manhattan
Language Survey Completed
Turkish
Other (please specify)
Services Today: Other (please specify) • Other Services: Device security • Interpretation Services: No
Services Today
Other (please specify)
Other Services
Device security
Interpretation Services
No
Most Helpful
Not much. I was told I would be assisted with And if there was a tracker on my phone this is not the service I received.

do not wish to answer at this time services haven't been met yet
Recommend Fjc
Blank
Fjc
Manhattan
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case worker was able to assist with my concerns & I felt comfortable discussing issue
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: The Case Manager was caring & gave me serval options to help my case
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
The Case Manager was caring & gave me serval options to help my case
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Referral to Housing
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Referral to Housing
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: The case manager was very knowing, empathetic.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
The case manager was very knowing, empathetic.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Housing Resources
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Housing Resources
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: People. Very understanding and resourceful.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
People. Very understanding and resourceful.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I understand every thing. She helped me.
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I understand every thing. She helped me.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Great
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Great
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Most Helpful: Everything Very informative. • Recommend Fjc: Yes
Services Today
Met with Case Manager
Most Helpful
Everything Very informative.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: good
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
good
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Ad…
Interpretation Services: No • Most Helpful: Everything • Recommend Fjc: Yes
Services Today
Housing Information/Advocacy|Met with Case Manager|Safety Planning|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Everything
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: My case Manager was very helpful
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case Manager was very helpful
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
My case manager was Amazing she helped me to the best of their ability and made me feel very comfortable
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Very kind & gentle staff. Informative and generous w/ information. I felt comfortable sharing & confide w/ my case going forward.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Helpful, kind case manager & Resources provided for next steps. Thank you
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Helpful, kind case manager & Resources provided for next steps. Thank you
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Met with Case Manager
Services Today: Civil Legal Services|Met with Case Manager • Interpretation Services: No • Most Helpful: Quick and informative. Case [illegible]
Services Today
Civil Legal Services|Met with Case Manager
Interpretation Services
No
Most Helpful
Quick and informative. Case [illegible]
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: I got help with referrals and [illegible]
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I got help with referrals and [illegible]
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Informati…
Interpretation Services: No • Most Helpful: Very helpful speaking to case worker & finding resources. • Recommend Fjc: Yes
Services Today
Civil Legal Services|Housing Information/Advocacy|Met with Case Manager|Shelter Information/Advocacy
Interpretation Services
No
Most Helpful
Very helpful speaking to case worker & finding resources.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Met with Case Manager
Services Today: Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: Great information
Services Today
Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
Great information
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: (name omitted) was very helpful much thanks to him for helping me feel protected
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
(name omitted) was very helpful much thanks to him for helping me feel protected
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Most Helpful: Phenomenal very thorough, very caring, Great Assistance
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
Phenomenal very thorough, very caring, Great Assistance
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Counseling Services|Housing Information/Advocacy|Met with Case Manager
Services Today: Counseling Services|Housing Information/Advocacy|Met with Case Manager • Interpretation Services: No • Most Helpful: They were able to answer my questions. And provide aide for me.
Services Today
Counseling Services|Housing Information/Advocacy|Met with Case Manager
Interpretation Services
No
Most Helpful
They were able to answer my questions. And provide aide for me.
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Met with Case Manager
Services Today: Met with Case Manager • Interpretation Services: No • Recommend Fjc: Yes
Services Today
Met with Case Manager
Interpretation Services
No
Most Helpful
I've had a very long and difficult day, Thanks to (name omitted) I was able to leave feeling at least a little bit protected
He was amazing!
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
Housing Information/Advocacy|Other (please specify)
Services Today: Housing Information/Advocacy|Other (please specify) • Other Services: (food donations underlined) • Interpretation Services: No
Services Today
Housing Information/Advocacy|Other (please specify)
Other Services
(food donations underlined)
Interpretation Services
No
Most Helpful
Housing Info
Other
Recommend Fjc
Yes
Fjc
Brooklyn
Language Survey Completed
English
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